The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,937 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

The Shade 5 star review on 18th April 2025

Lynda S

540

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the the shade black! Application was smooth, colour turned out vibrant, product smells delightful as no crazy chemical smell. And bonus was easy to wash off the skin. I would 100% recomend this just make sure you get the bowl and brush”

Helpful Report

“I found my whole experience with The Shade to be fantastic. I’ve started using home hair dyes in the last year as the cost and time to go to a salon was just not feasible anymore. I was sick of the hit and miss results of supermarket kits so turned to The Shade hoping for a better result and I’m so happy I did. I uploaded my mess of a before picture, dodgy patchwork colour and greys taking over, and a colourist matched me based on my desired results. I had a slight issue with the order when it came, which was really my doing after messing up promo codes, and they rectified the situation immediately and sent me what I needed to get started. The results are fantastic after only one use my colour is so much fresher and more professional looking. My hair felt so healthy after and I’m looking forward to using it again through my subscription and keep improving on my results. 10/10 would recommend.”

The Shade 5 star review on 5th September 2024

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“I am very Gray.....ordered the colour suggested for me... Pistachio....full coverage ...nice soft blonde... easy to apply and great result”

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“Just wow 🤩 Absolutely perfect grey coverage coupled with a shiny and vibrant colour make using The Shade colours amazing. So refreshing for a home colouring kit with a great price point.”

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“First time user and love it. First Time a dark blonde has been what it said. At hairdressers or buying DIY. It will be the brand I will be using from now on. I will try other shaes as will. Happy customer 😍”

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“Great product. I like the fact they are trying to reduce the amount of toxic chemicals in the hair dye.”

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“I used a duo mix of 8 / 7.43 to get an auburn shade on my mid brown hair. My hair was a washed out light copper with grey in my regrowth so decided to use the permanent colour. Applied to the roots first then the rest of my hair. The thickness of the mix is good, it doesnt run and doesnt have a chemical smell. I have a sensitive scalp and didnt have any problems after using. The conditioner is great, left my hair very soft and shiny and again doesnt have a strong smell. Very pleased with the finished result and I will be using this going to the future as its easier and cheaper than going to the hairdressers every 8 weeks. Recommended!”

The Shade 5 star review on 28th August 2024

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“I love colouring my hair at home, and not only did The Shade have a colourist to provide professional advice, but I found the product itself gave a great result.”

The Shade 5 star review on 26th August 2024

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“Very good product very happy easy to use”

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“Simple to use and soooo much cheaper than going to a salon!”

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“Great colour with no nasty smell and doesn’t irritate my scalp. Easy to apply. Fantastic product.”

The Shade 5 star review on 21st August 2024

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“I was absolutely happy with the result! Product does exactly as claimed Will be a return customer forever”

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“Loved my colour thanks 😊 I will definitely be ordering again 👍💜”

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“Love love love the shade. I went from brown with blonde highlights to black and I'm so happy. Very easy process, steps & equipment were just awesome. I'm actually upset I'll eventually have to go to a professional hairdresser for a hair cut otherwise it's literally the BEST HAIR system. Thankyoubso much.”

The Shade 5 star review on 20th August 2024

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“I absolutely love the colours from The Shade, I wanted i drastic change and to try something new. I used 2 colours to get my perfect Cherry red, 6.34 Tresite and 5.5 Mahogany. From the help of a colourist at The Shade and did myself at home and saving a lot of money. I haven’t been to the hairdresser all year because I love the shades and that the hair dye does not damage your hair. The new look turned out perfect. Highly recommend.”

The Shade 5 star review on 19th August 2024

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“I’ve been using the new Shade Semi-Permanent Hair Color, and I couldn't be happier! The colo solutely stunning, and I love that it arrives at my doorstep every month. No more stressing a nning out or finding my favorite shade gone from the supermarket shelves. The packaging is id the kit comes with everything I need for a flawless application. It's so convenient, and the r re fantastic. A very happy customer here I highly recommend it!”

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“Great product, worked really well.”

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“Brought 2 toners now. Find it great as my hair was a bit yellow and this fixed it up.”

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“I bought The Shade-Brown #5 to cover up blonde highlights gone wrong after a salon treatment. Fair to say that I am pleasantly impressed and have decided that I won't ever need to return to a salon for colour. My hair now feels soft and the damage after the salon bleaching, is on the road to recovery. I will be a returning customer to The Shade.”

The Shade 5 star review on 12th August 2024

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“Nice colour setting with all that you need. Beautiful colour of the hair dye without strong smell and no side effects despite my sensitive scalp.”

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The Shade is rated 4.5 based on 1,937 reviews