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The Shade Reviews

4.5 Rating 1,640 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

4.5

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 10th March 2024

The Shade 5 star review on 3rd March 2024

The Shade 5 star review on 2nd March 2024

The Shade 5 star review on 22nd February 2024

The Shade 4 star review on 21st February 2024

423

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour came quick, packaged very well with all the necessary tools and with easy to follow instructions. Coloured my hair last night with MONTECRISTO - LIGHT ASH BROWN and very happy with the end results. My greys are gone and my hair looks shiny. I might need to change my choice of colour next time as I had blonde at the ends and it has turned a bit green but overall very happy and would purchase again.”

“The best home colouring products I have ever used. Great long lasting colour. Highly recommend.”

“I’m so glad I tried this. I was hesitant at first because my last few home dye jobs had left my hair a mess (brassy/greenish) and I thought this might be no different but how wrong I was! It was really pleasant and easy to apply and there wasn’t the usual strong chemical smell you get with other brands. It rinsed out easily and left my hair silky. And the best part was the colour! I used Imola 7.3 and it was exactly what I was hoping for, like a dark caramel blonde, and so rich and shiny as well.”

The Shade 5 star review on 15th January 2023

The Shade 5 star review on 15th January 2023

“I’m totally converted to this brand! No itchy scalp, no strong smells and I love my colour! My hair felt beautiful after and it’s been 2 weeks and the colour is still great. I want to purchase also the shampoo and conditioner next as the smaller packs I used felt so healthy on my scalp and hair. Mine was Montecristo”

The Shade 5 star review on 8th January 2023

“The website is user-friendly and the product is wonderful. The colour at my hairdresser was not covering my stubborn grey hair but the colour from The Shade does a much better job and is a 5th of the price. I will not be going back to the hairdresser.”

“The consultation service was fantastic - prompt and excellent advice. The colour that was recommended for me was perfect! The instructions were clear and easy to understand, making the application process stress free. The end result was amazing! I highly recommend this service to anyone who wants to colour at home - besides the amazing advice and customer service, the prices are excellent!”

“Very easy to use salon quality dye. Good grey coverage”

“Works well and smells wonderful!”

“First of all, came in really quickly. Was easy to apply, instructions were easy to follow. I ordered with the colour apply kit which made things simple. Colour itself was gentle on the hair and didn’t smell chemically. Happy with the results. Will order again.”

The Shade 5 star review on 17th December 2022

The Shade 5 star review on 17th December 2022

“Great products and efficient service. Thank you.”

“I love this method of colouring.love it I had a bad experience once at the hairdresser ,not only on the price haha but I had an ALLERGIC reaction.I started using the shade when I read about them online .Not only are they Australian but they have No nasties in their product .I mix 2 colours together to get my desired shade .I would recommend anyone to give it a go you wont regret it”

“Amazing service and product! loved the online experience, gentle composition of the product, long-lasting results and amazing kit that came with my order. 10/10 using again!”

“Fabulous products, wonderful colour range and brilliant services. I have been using The Shade for over 3 years and I would recommend to anyone.”

The Shade 5 star review on 4th December 2022

“Amazing service, quick replies to questions and stunning colours - cant recommend this highly enough - Go for it if you are reading this review - you will not be disappointed - THANK YOU 5 stars all the way!”

“I had never EVER coloured my hair so by age 36, I was very apprehensive about starting. I'd watch my friend's horror stories using home colour during the late 90's and early 2000's and was just so against the entire process. When I finally started to have grey's come in, my confidence took a wee hit. As a natural redhead, my hair colour was a firm part of my identity and so I knew I needed something natural that I could easily maintain myself, didn't cost the earth and didn't look like bottled ginger. I found The Shade by word of mouth. The colourist I spoke with put me at ease and they sent me everything I needed to successfully colour my hair myself. With zero experience under my belt, I now have my natural young me hair colour back with no damage and no horror story. I loved the entire experience from website, and questionnaire to support to end colour result. 12/10 keep doing your thing guys! I'll be a lifetime customer.”

The Shade 5 star review on 13th November 2022

The Shade 5 star review on 13th November 2022

The Shade 5 star review on 13th November 2022

“If only I knew about The Shade during the lockdowns! Superb colour choices. In-depth assistance and support by knowledgeable experts/colourists. My hair is naturally dry and is always brittle after dyeing but the quality of The Shade products (smells and feels amazing) makes my hair look better than I could've possibly hoped for. Oh and the online tutorials guided me step-by-step on how to do a quality colouring job at home. IN. LOVE. 😍”

The Shade 5 star review on 7th November 2022

“Took me a while to make a decision and lots of questions to The Shade colorist. I love it, it is shiny, easy (my first time doing it at home), and fast.. definitely recommend it to everyone. I also bought the oil and heated cap, it was delivered missing one plastic cap, I emailed them and received one the following week. Service is great and fast.”

“I have been colouring my hair for over 20 years as I went grey early . The biggest issue I had with colouring my grey roots, using other products, was that the colour faded way too fast on my greys. The Shade colour not only lasts on the grey but keeps it’s vibrant colour until it’s time to do the regrowrh. I love that everything is provided in my pack for easy colouring including great shampoo and conditioner sachets. I’ve been using The Shade for a year now and won’t go back to any other brand.”

“My 3rd home colour session went as well as the first 2! Absolutely loving the quality and convenience of The Shades wonderful service. Cannot recommend highly enough.”

“I am sooo happy my friend Steph introduced me to the Share during lockdown. The colourists helped me with my colour by creating the right mix of shades. It's so easy to use, the results look liked were done by a professional, it doesn't make my scalp itchy or dry and my hair always feels shiny and soft afterwards! I'm a fan and have recommended it to so many friends!! I still go to my hair stylist, but with so many grays and having to colour them every 3 weeks, I tend to alternate between The Share and the Hair Colourist.”

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The Shade is rated 4.5 based on 1,640 reviews