The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,195 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 21st December 2025

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the IDEA of The Shade, but the experience wasn't fantastic. First of all, the packaging was great and the little at-home kit with the brush and bowl are made well. Unfortunately, the barrier oil smelled awful; I didn't even put it on and decided to use some moisturiser instead. The hair dye itself was fine and the colour came out nice. I had a bit of staining around my hairline, so I went to use the dye remover wipe. Wowza! Big mistake. It felt like my skin was burning, and I had to wash it off straight away. Overall, this system might work well for those who aren't as conscientious about the chemicals they put on their skin (it is hair dye, after all), but I won't be using it again. It seems like a total waste to buy the whole kit when I will only be using the colour cream.”

Helpful Report

The Shade is rated 4.5 based on 2,195 reviews