The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,248 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 21st December 2025

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely loved this hair dye! So easy and simple to use, no smell! Loved the barrier oil and wipe for any stains. I didn't think there would be enough shampoo and conditioner for my hair but it froths up and I had plenty!!! Definitely buying again.”

Helpful Report

“Great product. Excellent coverage and gentle on the hair and scalp!”

The Shade 5 star review on 27th December 2020

Helpful Report

“Great colour. Prompt no fuss delivery. Great service. Especially the first one with all the bits n pieces. Easy easy!!”

Helpful Report

“I loved the color and it complemented my skin tone really well. I am very happy with the quality of the kit and the inclusions . Totally nourished hair in the end. Love it”

The Shade 5 star review on 23rd December 2020

Helpful Report

“I love it and will continue to buy”

Helpful Report

“I really like The Shade. The colour is rich and solid, and the shade is wonderful. I use Verona, it is soft but dark enough to match my natural colour and it’s great for covering greys.”

Helpful Report

“The best thing I have bought this year - I love that colour and the condition my hair now has - the colour just pops next to what was a dull brown - done by a hairdresser that cost$$$$$ , can’t wait to continue getting my order 👩🏻‍🦰”

The Shade 5 star review on 20th December 2020

Helpful Report

“Excellent product. I have been using this all year and found it to be more gentle and a lot longer lasting than other home kits, even most salon colours too. Dont think Ill pay a hairdresser to color my hair again. Easy service and good reminder to freshen up. Love that its so easy to swap colours or change shipment dates.”

The Shade 5 star review on 17th December 2020

Helpful Report

“Hi, I didn't get a free trial, I renewed my membership. There is a grammatical error or auto correct you might like to correct in your opening sentences for this letter. (talking rather than taking) Regards, Kellie Sent from Yahoo Mail on Android Show more”

Helpful Report

“Definitely better quality than the stuff you buy at the chemist and the accessories help get really good coverage. I’m getting lots of compliments and the colour is just what I’ve been longing for.”

The Shade 5 star review on 14th December 2020

Helpful Report

“Excellent product. Super quick replies and advice from staff via the internet if needed.”

Helpful Report

“Great hair colour - didn’t dry out my super curly hair. Very impressed”

Helpful Report

“I was a bit dubious about buying a colour online, I needn't had worried the colour was perfect, the coverage was amazing and the kit came in a gorgeous little box with a personalised note. I'm so happy I choose The Shade. Can't wait till my next shipment.”

Helpful Report

“Love it! Great colour, great natural products and great service! My hair has never looked so good.”

The Shade 5 star review on 9th December 2020

Helpful Report

“I finally found the right hair color supply without any bad smell and chemical! Will definitely keep using it and recommend to my friends.”

The Shade 5 star review on 8th December 2020

Helpful Report

“Easy and professional to use.. I have just finished my trial and was so happy with everything that was included in my order. Just waiting on the colour, application was easy. Thanks and I’ll be ordering on a regular basis!!”

Helpful Report

“It’s so easy to receive my colour in the mail and colour my own hair when it suits me. I can put it on and clean my house or work from home at the same time as colouring my hair. Two birds on stone works for me!”

Helpful Report

“This service is fantastic. The online colourist consultant have me all the advice I needed for choosing the right shade and extra tips for getting the colouring effect I wanted. The high quality products arrived beautifully packaged. Everything worked perfectly, my hair looks and feels great. This was better than going into a salon. I'll be keeping my subscription for sure!”

Helpful Report

“The colour matching process is easy and accurate and takes the stress out of changing product. The product is simple to use and gives a salon quality result everytime !”

Helpful Report

“Highly recommend trying the shade. The quality is great, it makes my hair shiny and the conditioner is amazing. I actually prefer my hair now than when I had it dyed at the salon. Customer service is fab. I have changed my order a few times and they are always so quick to respond. The colour consults are very helpful too. One thing I will say is to take the advice that the shade give to try one shade lighter than you are aiming for as I feel like the results come out slightly darker than expected”

The Shade 5 star review on 1st December 2020

Helpful Report

The Shade is rated 4.5 based on 2,248 reviews