The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour was perfect! Such an easy process and great results, my new go to! Thanks to Emmanuel for the colour suggestions xo”

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“thank you i love the color it is great and cant wait to get it again connie davis”

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“I wish I could tell you that I have used it as yet but I havent as I'm disabled and I'm waiting on my daughter to visit so she can dye my hair .”

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“Love the colour it was so natural that no one noticed the colour difference in my hair.”

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“The colour is lovely but the job was not. I will purchase the colour again & try someone else to apply as its a shame the greys are still present. Thank you as I am very happy with the product. Definitely recommend.”

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“Love the colour. Great product”

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“I received my trial when I received it I was not Sure about it .there was a lot of things to do about covering grey hair ,so I emailed and canceled my next order .today I decided to use the colour without worrying about the extra things you need to do for my grey .i am happy to say I love it my colour is lovely so I will be emailing back to go back into ordering it every month thank you I especially love the shampoo and conditioner x”

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“It really does work i had alot of grey hair especially the top front of my hair and since buying the products from shade my hair looks so much better and feels healthier and I just love love it so much”

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“The most brilliant colour! Matches my skin tone and left my hair soft and shinier then a pink panther diamond. Easy to apply, quick delivery, thorough instructions and an over all lovely customer experience.”

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“I’ve only used The Shade hair colour 3 times, and so far am very happy with the product. Learning to colour your own hair is a little challenging with the back of your head, but I’m getting more confident with practice.”

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“Very helpful tools for coloring hair.”

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“I absolutely love The Shade, there is no nasty smell or harsh feeling and my hair looks and feels great. It has really helped the condition of my hair. I also adore the shampoo and conditioner and all the other extras that are included- thank you so much.”

The Shade 5 star review on 14th August 2020

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“I loved this colour. At first I thought it would be too dark, but after a couple of washes, its perfect. Very impressed with your product and I had plenty of product to colour my hair.”

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“great service, hair was lovely and soft after doing the process, I also got the grey softening process and i feel that this was beneficial.”

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“My first time using The Shade hair colour, I am very happy there a no toxic smells and left my hair feeling healthy not dry.”

The Shade 5 star review on 12th August 2020

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“I love the product itself. I feel its healthier for my hair than other products. My hair is always shiny and when the roots grow out are still a little blended with the colour. The service itself is fantastic. It automatically arrives every month. Highly recommend”

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“Excellent service. Beautiful colour, I had a balayage blonde to cover and worked beautifully. So happy with the results.”

The Shade 5 star review on 10th August 2020

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“It’s a great product, no more tears. Goes on well smells great and does a really good job 👏”

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“This is a great product. Not only is it super easy to mix up and apply it seems to be no drip. The barrier oil means NO colour on my skin. Even my hairdresser doesn’t manage that. And my hair feels and looks so healthy soft and shiny. So many compliments. And all without the need for an appointment. I’m a convert. And so are the friends I’ve recommended it to.”

The Shade 5 star review on 5th August 2020

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“I love this product. It works great on my long, thick, curly hair and the colour is perfect. I love the fact you can schedule the delivery time to when your hair needs colouring and it arrives on time without me needing to go shopping. As I live remotely this is a huge bonus.”

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The Shade is rated 4.5 based on 2,064 reviews