The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,248 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 21st December 2025

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently finished chemotherapy where I lost all of my hair. So I have been looking for a very gentle, Australian made product that is suitable for the new growth that I have. The Shade did not disappoint. My hair is really soft and no longer a mix of white (common after chemo) and brown.”

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“The Shade has been an excellent choice that I made, the colour has been brilliant and has lasted a long time, due to covid19 there has been some issues with my money, so i changed my delivery to a longer gap very easily. I can highly recommend this product and company.”

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“The best hair colour I have ever used! The colour itself is long lasting and doesn’t dry out my hair. The shampoo and conditioner are absolutely heavenly. I love receiving my Shade and I love the feel of freshly coloured hair with the highest quality product. Great value for money. Thank you so much!”

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“The product is so easy to use, the color is fantastic. Highly recommend.”

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“I absolutely love your company. It was super easy to use the products and the colour was perfect. I love that it doesn’t have a strong smell, my hair feels so healthy and the coverage was amazing!! I love you get everything in the kit that you need and don't have to waste so much money, time in a salon!! I have told so many people about the shade as I truly think its amazing I just wish I found out about it longtime ago.😁”

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“Love 7.1. Great ashy blonde.”

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“Hands down, the best hair colouring system for home ; professional and so good for my hair!! My hair has actually improved in condition, health, shiny and natural looking colour I wish if known about it sooner. Love the fact it’s made with no ammonia as well.. all natural ❤️”

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“Love the colour. I tried it on my kids and I love how natural the colours turn out. I did try a little bit balance on me though. I can't wait for my next repeat order to come so that I now can have everything to my hair now :)”

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“The intelligent and thoughtful packing of colour accessories is the best part of getting this kit - apart from the brilliant colour shine. Thank you shades for the compact ‘all in one box’ colour delivery for great home experience.”

The Shade 5 star review on 24th November 2020

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“I absolutely adore The Shade. The cute packaging and all it’s useful contents. So thoughtful! I bleached my hair first, following your advice and I liked it apart from the grey/whites!! So I got advice and changed the original colour. I love the smell and how soft my hair is for days after! Thank you Shade💜🌸💜”

The Shade 5 star review on 23rd November 2020

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“The Shade is a very professional company to deal with. From the moment that I placed an order for the trial, I was thoroughly impressed with every aspect of dealing with them: the website design, ease of use, colour selection tools and ordering. The delivery arrived in surprisingly short time. The product is rich and easy to apply, with very clear and straight forward instructions.”

The Shade 5 star review on 22nd November 2020

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“I love this colour no harsh chemical after shock my only criticism is the auto sending and charging i wi order Gain when I am ready excellent product”

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“Great service, fabulous colour and my hair feels really healthy. I am so impressed with the products that I received and the online services offered. I happily recommend your product to family and friends! Thank you The Shade 💃💃”

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“I got the dark brown hair colour and was very happy with this colour . This is a picture a couple of weeks later after about or 4 washes and the colour is still strong . Will buy again as it’s so convenient and inexpensive .”

The Shade 5 star review on 18th November 2020

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“I accidentally ordered the wrong shade (too red) but honestly it’s a fantastic shade and product. No fading and covered greys perfectly with the pre softening. Great product!!”

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“I love everything about the Shade, I just wish the developer was in a resealable bottle so it can be reused as the amount i have to use now doesn't take all the developer, so it would be great to have a screw top bottle.”

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“Love this product. The colour is great and lasts well (Montecristo Lught Ash Brown). My only gripe is how fiddly it is to apply with a brush. I much prefer a squeeze bottle like the L’Oréal Excellence brand. In fact I’m now decanting the colour into an old squeeze bottle and it works well and fast! Maybe you could think about that for future development?”

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“Love the convenience of dying my hair from home in my time, when it suits me. Excellent product and well priced. My hair feels so healthy and shiny. Highly recommend ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”

The Shade 5 star review on 13th November 2020

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“I enjoy the ease of delivery, the price and I'm really happy that the colour hasn't effected my curls nor dried my hair out.”

The Shade 5 star review on 11th November 2020

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“Loving my new "SHADE" hair colour. My first colour was 8 Light Blonde which was okay, but not quite what I was after. I had a lovely email chat with Camilla one of the colourists, uploaded some photos and we worked out a combination of 9 Amalfi and 8 Light Blonde and I am now very happy with my new colour. Finding this service whilst being in lockdown in Melbourne has been amazing. thankyou”

Helpful Report

The Shade is rated 4.5 based on 2,248 reviews