The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a really handy service to have during lockdown. Choosing my color and subscription was easy and the delivery was quick. Using the product was simple and I loved the result. My man thought it was my natural hair colour! I used the Capri blonde to pre-lighten my hair for purple hair and it worked an absolute treat, although I may go up a level for next time. My hair feels really soft and healthy. Thanks!”

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“What can I say! Great service, great products and I’m really satisfied. So glad I found the shade as my hair looks and feels so much better.”

The Shade 5 star review on 26th August 2020

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“Love this hair colour. I will not be using anything else!”

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“I found the experience good. I have stubborn grey so I followed your advice about using the extra developer once I did that and coloured my hair I had no grey showing. I would recommend your product.”

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“Loved my first box from TheShade...The colour Dark Ash Brown was perfect. Easy to use, no horrible smell, my hair felt great afterwards. And it came with all the accessories I could possibly need. Looking forward to my regrowth to do it all again 😆”

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“Easy to use, clear instructions, prompt delivery. I’ve never coloured my hair at home but due to current restrictions in Melbourne, my greys were out of control. I was very impressed with the package, service and product.”

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“So happy with your product .love the smell and my hair is so soft amazing..It covers my greys completely and lasts for 6 weeks in time for the nxt delivery appreciated.😀😆😉”

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“I absolutely love this colour and love that is chemical free as I would normally spend $150 plus at a no chemical salon for the same result. Love it”

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“I have been using the Shade haircolour for the past three applications, and I am so thrilled with the product and the results it delivers. Beautiful colours to select from and the finish and result is very natural. I have recently opted to do a half colour between two shades Beige Blonde and Dark Ash Blonde, because I wanted a bit more depth in my colour, this was a suggestion from Camilla and I couldn't be more satisfied. I can definitely recommend The Shade Haircolour.”

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“Extremely good product! My hair is healthy and I’m getting compliments on my hair and it’s shine! I love the fact that I’m using natural products on my hair and the colours are rich and long lasting! Couldn’t be happier!”

The Shade 5 star review on 21st August 2020

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“Thie shade is the best hair colour system i have used. Covers greys and no damage to hair! Love it!”

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“Great kit and amazing colour”

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“Having the application kit made the colour really easy to apply. My hair felt really nice after, rather than dry and fluffy like other DIY dyes. I like that I don't have to remember to purchase or book an appointment - it's just going to keep showing up in the post! Really happy - thank you.”

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“I purchased 5.3 golden brown and what a transformation! My hair has never been so soft and manageable and the colour is fantastic. I highly recommend this product for people that colour their own hair or even to hairdressers that work from home this is the perfect product.”

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“Very good quality colour”

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“I am impressed by the quality of the hair colour. It has been covering my greys like never before.”

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“Love this colour. Makes my hair soft, does not smell chemical. Great quality shampoo and conditioner sachets. I love that you get everything you need.”

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“My first attempt of using Genoa Light Brown by The Shade and I'm 100% totally happy with the results! 🥰”

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“Loving the colour. I stopped dying my hair due to trying to avoid nasty chemicals so was trying to age gracefully, then found The Shade, and happy with what I read I gave it a go, so glad I did. Got got my mate onto it also.”

The Shade 5 star review on 18th August 2020

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“Love the service, communication and colour. So much time saved at the salon. So much money saved also. Highly recommend.”

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The Shade is rated 4.5 based on 2,064 reviews