The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A subscription service so great I wish I'd thought of it. Great colour. Less chemicals. Don't need to spend 3 hours in salon. Winning.”

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“I love my shade subscription, always making me feel refreshed from the comfort of my home during lockdown. Products leaving my hair feel luscious and sooo soft!”

The Shade 5 star review on 16th September 2020

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“Great rich colour. Easy to apply. Reoccurring order is perfect. Just live it!”

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“So shiny and colour lasts for 7 weeks with no greys coming through. Hair feels conditioned and glossy.”

The Shade 5 star review on 15th September 2020

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“Best home kit Ive ever used. I was going to stop dyeing my hair and let it go grey as coverage wasn't lasting and my hair wasn't coping with the chemicals. I decided to try the shades free trial and I couldn't be happier. Friends commented that my hair looked like it did in high school and I had to agree! No yucky chemical after smell and the product portions are generous. I am so glad to have discovered this, my hair is loving the results and Im getting salon coverage at home and for the fraction of the price! Best colour shade Ive ever used to.”

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“The colour is perfect and application is so easy. The kit provided has everything you need to apply the colour with ease. The colour is vibrant and covers greys well. So glad I found this, no more box colour! Very happy!”

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“The colour was spot on, easy to use, instructions were easy to understand, will definitely purchase again, loved it”

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“I waited with anticipation for my new toxins free colour. Once I received it I couldn’t wait to try it out and the results are amazing! My hair is shiny, the colour is perfect and vibrant, just as I wanted it to be! The entire process was easy from the colour consultation which was very helpful and highly professional to having the perfect desired results! I am very happy I found this product and will never go back! Thank you! You’ve got yourself a customer for life! Mirta”

The Shade 5 star review on 14th September 2020

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“Fabulous result, I was so nervous about using a product myself on top of previously dyed hair and with 'grey' regrowth. But perfect result and no harsh effects on my hair. And the amount of product is very generous, so much more than I expected.”

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“I love that my colour doesn't go yellow and is consistently fresh and the colour I expect. My hair feels healthier and softer and easier to manage thank you the shade”

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“Perfect colour that leaves my hair soft and shiny”

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“Love the colour. My husband does my hair and he said it’s better than he expected. Already looking forward to the next one 😉”

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“Love the hair dye range from The Shade. This is the first time I haven’t had an allergic reaction to the chemicals - my scalp was very happy! I was able to get advice from a colour consultant and ordering online was so easy. I was very pleasantly surprised with all of the inclusions that came with hair dye - a mixing bowl and brush, large hair clips, a cape, gloves, shampoo and conditioner.”

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“Great Product! It was great to receive the perfect little box in the mail with everything I needed ,i especially loved the addition of the oil and colour dye wipe to protect my skin from any dye that could stain, also the shampoo, its so good to have a home dye kit that includes everything you need. The colour was perfect, I have been searching for the right colour for a long time and i am so glad i found it ! i am going to continue ordering this product !”

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“The people are really helpful with giving tips and helping choose the right colour! The first free trial is worth it, the mixing bowl and kit is super handy. The colours are also quality, finally back to my natural colour after many other failed attempts! Recommend their service and products”

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“I have been dying my hair at home for years and The Shade has to be the best product I have ever used. Not only is it easy to use, but it is extremely gentle on my hair and the colour lasts much longer than other products I have used. Love love love The Shade!”

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“So good, I’ve never coloured my hair at home but due to lock down I had no choice, it worked so much better than I thought. It was easy as well. Definitely recommend.”

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“Great colour and healthy hair. An affordable express post option would be good.”

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“Definitely switching to coloring my hair at home with The Shade. I found that it's so much gentler on my scalp.”

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“Love my new hair colour. Easy application and looks amazing”

The Shade 5 star review on 4th September 2020

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The Shade is rated 4.5 based on 2,064 reviews