The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,945 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

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“I love that I don’t have to go shopping to spontaneously dye my hair. The dye arrives whenever I want and I’ve just bought the shampoo and conditioner also because they make my hair lovely and not so frizzy!”

The Shade 5 star review on 13th July 2021

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“I was slightly dubious, but desperate during lockdown in Victoria. So I tried The Shade. Choosing the colour was easy, although I did have a rough idea from my hairdresser what I was looking for. And the application is easy and it looks great. Even my hairdresser couldn’t believe I did it myself. If you just need roots covered or an all over colour, this product is amazing. I love it and always keep a spare for emergencies now. And have cut my colouring costs significantly. Bonus.”

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“This Company has been great, everything that say is true. Its the first time that i can colour with no excessive itching to the scalp and i didn’t have to rely on anti histamines. The colour is style shiny and strong. Im very happy with the results.”

The Shade 5 star review on 12th July 2021

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“love my colour, I never got so many compliments, total strangers comment about my hair colour almost every day”

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“So happy with my subscription. Always arrives on time. So convenient having it on hand when I need it and my hair always feels amazing after colouring my hair. The shampoo and conditioner included, are divine!”

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“Love The Shade. Best hair colour I have purchased ever. I receive many compliments on my hair colour and when I tell them I do it myself most are amazed. Thank you”

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“I love this, always even and easy to apply with the tools. Makes my hair look lie I've just been to the salon!”

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“I love this product I have been using it for about 2 years. The regrowth is so subtle compared to shop brands. My hair is healthy and in good condition. What I love the most is when you wash out the dye after application the water is not thoroughly concentrated with colour and the colour doesn't wash out week after week . Love also that isnt full of nasties.”

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“Love the colour I get lots of compliments and it keeps my hair super healthy.”

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“I love the Mahogany Brown colour it’s rich and covers my greys.”

The Shade 5 star review on 1st July 2021

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“Awful colour, nothing 'natural ' about it”

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“I’m very happy using this product! My hair seems very happy too🌟🙏🌟”

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“Perfect solution! I am not one to spend hours at the Salon or for that matter spend an exhorbitant amount of money. So The Shade is my perfect solution and surprisingly easy to find out what shade suits. I have received many many compliments since commencing over a year ago. My shade is Palermo- Copper Golden Blonde.”

The Shade 5 star review on 27th June 2021

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“Was an incredible experience! The parcel service was fast and nice, and with the beautiful packaging there is no way you can stop opening the kit! I personally love it! I totally recommend it! xx”

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“Love the product & accessories! Very happy with the overall colour result & how good my hair feels. Thank you so much!!☺️”

The Shade 5 star review on 23rd June 2021

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“I’m very happy with the colour, and the help,I got from the consultant.”

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“I have never coloured my own hair before and was worried, but am very happy with the product. So easy to use. Also, have had great advice from the colourists. Thank you shade.com.au!”

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“Convenient delivery and flexible subscription. Great color coverage and not harsh on my hair.”

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“I'm loving this product! I have thick long curly hair and I used the mahogany brown. I used my first pack a few days ago and I was very happy to see how generous they are with the product. I usually use 2 boxes of DIY hair colour to get all my hair and that's not always enough sometimes. But with the shade I had more than enough to do all my hair. And the shampoo and conditioner was an added bonus! They were great quality! And more than enough conditioner for my hair. My colour is now nice and even throughout and my hair looks great! I've received plenty of compliments. Thank you The Shade! #custmer4life”

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“I like the colour”

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The Shade is rated 4.5 based on 1,945 reviews