The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,945 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

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“OBSESSED! Honestly wish I discovered The Shade sooner. My hair feels amazing afterwards and unlike normal box dye when I dye my roots they don't turn a horrible orange/yellow. 100% recommend!”

Helpful Report

“I've always hated the boxes you buy from the grocery store because of the horrible smell! The shade colours don't stink like chemicals like other dyes and not having to think about buying more is so convenient! It just rocks up in the mailbox right on time. Plenty of colours ot choose from and covers myu greys really well. My only suggestion for improvement would be to offer smaller packs for root touch ups in between full jobs to save on packaging and wasted product.”

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“Love this hair colour. Less toxins, great results and colour really lasts.”

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“I absolutely love the shade. I was always buying box dye and my hair was always a slightly different colour when id buy a new one. I've been using the shade for over 6 months, my hair is healthier, it's shiny and it's growing better. I won't ever give up the shade”

The Shade 5 star review on 31st May 2021

Helpful Report

“I love the shades and the fact that I can get to different shades to combine, which has helped my decision to stay with The Shade. What I would love is to have the choice to use a 10% developer to get a more baby-fine hair friendly product with a more demi-permanent outcome.”

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“Great product, great service, so easy and convenient. Love it!”

The Shade 5 star review on 30th May 2021

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“The Shade is very convenient and easy to use. I started colouring my own hair during COVID and it has been so easy that I haven’t stopped. The kit provides everything you need, I was worried about staining my skin but The shade has got it all covered! The products smell great and leave my hair soft and fragrant for days.”

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“I struggled with hair dye sensitivity for years. After trying literally every product on the market both in-salon and at home - I discovered The Shade. No more itchy scalp. Perfect grey coverage and shiny, healthy, vibrant hair. I couldn’t be happier”

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“My hair has never looked better in terms of condition and colour. No going back now!”

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“Colour was perfect, will be using again.”

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“LOVE THE PRODUCT,LEAVES HAIR SOFT,SHINY,EASILY MANAGED,THE PERFECT PRODUCT.”

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“Love the colour, shine and it’s delivered straight to my door.”

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“I love the shade and I just bought their conditioner and I absolutely love it! I usually have to use extra products to keep my hair soft and non fluffy but I dont have to when I use their conditioner. I just leaves it silky and smooth.”

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“I’ve been having my heir coloured professionally for ever and decided to try to do it myself to save myself some time and money....... what could possibly go wrong?! As it turns out - nothing! It’s a simple process and the results have been excellent. It even lasts longer than my salon colour! Would highly recommend The Shade.”

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“A great subscription to give you those fresh hair feels”

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“So far very happy with colour and shampoo and conditioner. My hair feels soft and shinier then ever!”

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“The colours are beautiful, but the dye smells strongly and feels very drying compared to other dyes I have used. I'd love to see a foam dye option as well! With my very thick hair it is much easier to dye with a foam base.”

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“Vegan and cruelty free, perfect! Easy to use and great colour.”

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“I have tried every boxed colour because I really haven’t got the time to go to the salon any more as I have two little ones. This is my favourite - high quality, easy to use, love the accessories, the colour, covers my greys. My hair doesn’t feel as dry after colouring as it did with other brands, and the service and advice is very thoughtful.”

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“I did not enjoy the colour, it was much darker than expected and despite being a custom duo blend, it was very disappointing. It was dark burgundy red rather than copper blonde.”

Helpful Report

The Shade is rated 4.5 based on 1,945 reviews