The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,000 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th June 2025

Heather P

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love The Shade. Best hair colour I have purchased ever. I receive many compliments on my hair colour and when I tell them I do it myself most are amazed. Thank you”

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“I love this, always even and easy to apply with the tools. Makes my hair look lie I've just been to the salon!”

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“I love this product I have been using it for about 2 years. The regrowth is so subtle compared to shop brands. My hair is healthy and in good condition. What I love the most is when you wash out the dye after application the water is not thoroughly concentrated with colour and the colour doesn't wash out week after week . Love also that isnt full of nasties.”

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“Love the colour I get lots of compliments and it keeps my hair super healthy.”

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“I love the Mahogany Brown colour it’s rich and covers my greys.”

The Shade 5 star review on 1st July 2021

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“Awful colour, nothing 'natural ' about it”

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“I’m very happy using this product! My hair seems very happy too🌟🙏🌟”

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“Perfect solution! I am not one to spend hours at the Salon or for that matter spend an exhorbitant amount of money. So The Shade is my perfect solution and surprisingly easy to find out what shade suits. I have received many many compliments since commencing over a year ago. My shade is Palermo- Copper Golden Blonde.”

The Shade 5 star review on 27th June 2021

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“Was an incredible experience! The parcel service was fast and nice, and with the beautiful packaging there is no way you can stop opening the kit! I personally love it! I totally recommend it! xx”

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“Love the product & accessories! Very happy with the overall colour result & how good my hair feels. Thank you so much!!☺️”

The Shade 5 star review on 23rd June 2021

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“I’m very happy with the colour, and the help,I got from the consultant.”

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“I have never coloured my own hair before and was worried, but am very happy with the product. So easy to use. Also, have had great advice from the colourists. Thank you shade.com.au!”

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“Convenient delivery and flexible subscription. Great color coverage and not harsh on my hair.”

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“I'm loving this product! I have thick long curly hair and I used the mahogany brown. I used my first pack a few days ago and I was very happy to see how generous they are with the product. I usually use 2 boxes of DIY hair colour to get all my hair and that's not always enough sometimes. But with the shade I had more than enough to do all my hair. And the shampoo and conditioner was an added bonus! They were great quality! And more than enough conditioner for my hair. My colour is now nice and even throughout and my hair looks great! I've received plenty of compliments. Thank you The Shade! #custmer4life”

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“I like the colour”

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“OBSESSED! Honestly wish I discovered The Shade sooner. My hair feels amazing afterwards and unlike normal box dye when I dye my roots they don't turn a horrible orange/yellow. 100% recommend!”

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“I've always hated the boxes you buy from the grocery store because of the horrible smell! The shade colours don't stink like chemicals like other dyes and not having to think about buying more is so convenient! It just rocks up in the mailbox right on time. Plenty of colours ot choose from and covers myu greys really well. My only suggestion for improvement would be to offer smaller packs for root touch ups in between full jobs to save on packaging and wasted product.”

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“Love this hair colour. Less toxins, great results and colour really lasts.”

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“I absolutely love the shade. I was always buying box dye and my hair was always a slightly different colour when id buy a new one. I've been using the shade for over 6 months, my hair is healthier, it's shiny and it's growing better. I won't ever give up the shade”

The Shade 5 star review on 31st May 2021

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“I love the shades and the fact that I can get to different shades to combine, which has helped my decision to stay with The Shade. What I would love is to have the choice to use a 10% developer to get a more baby-fine hair friendly product with a more demi-permanent outcome.”

Helpful Report

The Shade is rated 4.5 based on 2,000 reviews