The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,945 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

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“Almost too good! I get daily comments on my hair, and even as the colour grows out, people ask if I've just had it done again. I think it's the multi-tonal colour that just gives it depth and a subtle transition that's makes the regrowth more subtle and blended.”

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“Love this brand love the colour love that it's chemical free. After losing my chemical free hairdresser during covid I was reluctant to go back to chemical colouring I am so glad I took a chance of The Shade”

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“I’ve tried all the at home hair colour brands and never found one that I was completely happy with. I found The Shade and ordered it, along with the extra developer for greys. It works so well, it doesn’t feel like it’s burning my scalp during colouring and the colour is perfect. The added bonus is my hair is always silky smooth afterwards! I recommend The Shade to everyone, you won’t be disappointed.”

The Shade 5 star review on 3rd April 2021

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“Been using the Shade for about 6 months now. Love this product! The colour - Sorrento/light ash blonde is natural looking and covers my greys and no harmful chemicals! The shampoo and conditioner are great too. Thank you!”

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“So easy to use, colour is better than I thought it would be”

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“great product, complex ordering system that resulted in paying for receiving the same product twice”

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“The quality of colour and products included in my subscription are excellent. It saves me time and money being able to do this at home and I've been happy with the colour results every time.”

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“Haven't used yet been in hospital thanku”

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“The product is amazing.. I find it is very easy to use and gives perfect colour.”

The Shade 5 star review on 25th March 2021

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“I picked the wrong colour. My scalp did sting when putting the product on. I scalp is now itchy .”

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“Have been using this for a period of 12 months. Unfortunately not for me. It has dried my hair right out and my hair is extremely brittle full of split ends. My hair was is excellent condition before this.”

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“I have tried various products but I am truly impressed with The Shade! The fact that it is Cruelty Free, Vegan, Reasonably priced, of Excellent Quality and easy to use definitely helps me give my stamp of approval - what else can one ask for? :) I use the PAOLA - Dark Chestnut Blonde and absolutely love the violet undertones!”

The Shade 5 star review on 22nd March 2021

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“Very easy to use & lovely colours. Great product, def recommend”

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“Absolutely fantastic, I am so happy with the results”

The Shade 5 star review on 21st March 2021

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“I am extremely happy with my hair colour . People stop me in the street to comment on my hair all the time. My hair looks healthy and shiny”

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“Unfortunately I suffered an allergic reaction to the skin test despite it being ppd free. The service and delivery was great though.”

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“Very quick delivery and product as promised”

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“I have not used it as I was sent the wrong colour.”

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“I just love the Shade products. I use the shampoo, conditioner and hair colour. My hair is in such good condition now after spending many years using off the shelf products. Thank you”

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“I have issues with my immune system and have suffered from allergies for 12 years...tried ‘natural’ hair dyes, but always had severe reaction. To my delight and surprise, I have no problems using this product! And the colour is natural and beautiful. Using the extra developer, covers my few greys fully. Easy to use, pleasant smell PPD and cruelty free....so dangerous chemical fee and no animals suffering. I will be sticking with The Shade and only wish I have found It years ago.”

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The Shade is rated 4.5 based on 1,945 reviews