The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,947 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. This is the first time Ive ever coloured my own hair and I found it super easy to use! The colour is great and I love how shiny my hair is now.”

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“Besides a rude assistant or whatever she was, hairdresser...I finally went back to my own hairdresser. She was horrified by the colour I was advised. I had green hair and it was very dry. This 'home kit' is overrated....and bot at all great. The colour faded quickly as well. You cannot beat a in salon expert nor treatment. The shade is just like your supermarket brand, even if they try to position themselves otherwise.”

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“Hi I haven't received my pack yet...but will upload a pic soon as I get your product thanks Edwa j Scott. (Still waiting for package)”

Helpful Report

Dear Edwa, We received your order on during the Easter weekend, and it was despatched on the following Tuesday. Your parcel is currently in Alice Springs and should be delivered to Tennant Creek on Monday. Unfortunately there are big delays from Australia Post all over the country mainly due to the increased volume of people having items home delivered. Information from Australia Post regarding the delays can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus I think it's unfair that you left us a 1 star review when we despatched your order the next business day after receipt of your order. The Shade team

“I was really impressed with the colour the colorist suggested.It was exactly what I wanted.Plus my hair felt really good after I put the colour in.”

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“I loved the colour was to dark for me.. As I have short hair, I had a lot left over. But it was nice not to smell any ammonia whilst doing it. Very happy with it..”

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“The preperation suggested for grey hair ensured I got an excellent finish. The colour was perfect. SO impressed. The equipment supplied to complete the procedure was perfect.”

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“In love with that. Completely worth it.”

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“Right from the start The Shade has been extremely helpful. The website is easy to navigate, the color that I thought would suit me was exactly the color they chose as well. Delivery was quick and everything I required was in their pack as stated. I love the color as it blended so well with the hilights already in my hair. And my hair is so soft and silky. Love, love, love. Thank you to The Shade for the huge $ savings as well. I have already recommended you to my friends.”

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“It's Amazing. Great coverage, easy to apply. Such a difference in the natural ingredients and how it's made my hair feel + no chemicals smell. Photo attached is from the very first time I used it. I've been using this product for 6 months now. So thankful I found it.”

The Shade 5 star review on 22nd April 2020

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“Only going back to the hairdresser for cuts now!! The Shade is easy to use and my hair feels lovely, cant stop touching it. Suprised at how well it blended my roots and greys and lightened my hair without making it orange(camera on my phone makes it look orange). Love ths shampoo and conditioner too, wish it came in larger size.”

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“The color is really good No harsh smell.Easy to follow instructions.Good quality color.Highly Recommended!!”

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“Great product kit came with everything I needed easy to use and lovely coverage thanks will be ordering again”

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“No harsh Chemical smell & my hair is softer for it”

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“I love the colour and accessories that come with this product. I got the darkest brown colour and it was so dark. I love it. It was the closest I could go to black without actually going black. I love the fact it's a low chemical formula and it's the only hair dye that doesn't make my scalp itch or burn when I use it. It also smells great and my hair looks healthy after use.”

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“Thank you”

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Hi Lana, We received your order at 7:30pm and despatched it the next day. Unfortunately there are big delays from Australia Post all over the country mainly due to the increased volume of people having items home delivered. Information from Australia Post regarding the delays can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus I think it's unfair that you gave us a 2 star rating when we did everything we could to ensure your order got to you as soon as possible. Going by the tracking which can be found here, it's due to be delivered tomorrow: https://auspost.com.au/mypost/track/#/details/33VQB340375501000935107 The Shade team

Appreciate that Lana!

“A fantastic product with the starter kit perfect, although the gloves were a bit large. The smell was good, no stinging scalp. Shampoo & conditioner are brilliant, would love to buy in a bottle if you ever decide to do this. Great cover of my grey hairs, think I have found a much cheaper alternative to a salon! I have already recommended to friends as good pricing, quick delivery, good instructions - loved the personally named instruction card too, a nice touch. Great website in selecting colour using the colour your stylist uses or help with the look book or a colour expert. Thank you!”

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“Super helpful colour consultants. Beautifully presented product. Delivery as described. And I am very happy with the results. Can't fault The Shade. Thank you!”

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“Simple application and processing. Beautiful colour as advertised. A quarantine pick me up. My colleagues loved the colour on Zoom so you got a recommendation from me!”

The Shade 5 star review on 21st April 2020

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“Great looking packaging. Easy to use. Smells amazing. Very happy with the results!”

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“Colour looks great. Applied by my teenage daughters. Delivered quickly. So glad my grey roots are now covered”

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The Shade is rated 4.5 based on 1,947 reviews