The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,000 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th June 2025

Heather P

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product especially if you have a few greys that are colour resistance Easy to apply and live getting all the necessary items to do my own hair Will be reordering”

Helpful Report

“You can imagine the cost of returning to my natural ash blonde from a dark burgundy and the laborious journey from orange to yellow to ash. Well growing the dark out slowly but decided to try The Shade colours to bring my dark back to a few shades lighter and I'm so happy with the results. It has avoided the ugly orange and yellow tones and left my hair feeling so incredibly healthy. It will take some time to get as light as I want but I am now so full of trust with these products that I'm happy to continue with my Shade subscription.”

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“Great to not think about remembering to have on hand. Fantastic coverage & colour!”

The Shade 5 star review on 2nd February 2021

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“My hair looks great and feels lovely. The easiest home colour i have ever used. The accessories are so helpful.”

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“I used TRIESTE – LIGHT GOLDEN COPPER BROWN -- love this color. The hair feels soft, silky, and smells good. Customer service is great, thanks. Would recommend everybody.”

The Shade 5 star review on 31st January 2021

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“Absolutely loved the formula, the free starter pack was awesome and very good quality. Perfect coverage on the gray hair and really easy. I might have chosen a litte too dark shade, but that's on me. Very much pleased with the whole process.”

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“Amazing colour, hair feels great afterwards and easy to use.”

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“Hi the colour that we picked is perfect and I love it and doing this is great and thanks to the team and I have told everyone about this my auntie getting it to”

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“Love the colour and the feeling of my hair after using this product. Doesn’t have that terrible hair dye smell either. The only downfall of this product is how long it takes to be delivered after your direct debit is taken out.”

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“Fantastic products! Very happy with the instructions and the colour. My hair feels amazing after being coloured and will be using the product again 😊”

The Shade 4 star review on 27th January 2021

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“I absolutely love this product. Love the colour , the shine. Perfect.”

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“After colouring my hair at home for over twenty years, this is by far the best colour I have come across. Covered my greys exceptionally well, left my hair feeling very healthy & absolutely loved the blonde colour.”

The Shade 5 star review on 27th January 2021

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“LOVE IT! Easy to use, smells great, hair feels amazing, colour is perfect 😊”

The Shade 5 star review on 26th January 2021

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“I love The Shade! It's easy and quick to use, it looks and feels great; all that without nasty chemicals and animal cruelty! The only improvement could be to have sachets made from compostable material or offer refill options. Also, half-amount indicators would be great if you only need half the amount for shorter hair or touch-ups. Thank you for a great product!”

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“The only home hair colour that doesn’t burn my scalp or dry out my hair!”

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“Its so easy to use and I love the colour that I had help with the colour consultation to pick my colour so thank you for this colour and I can't wait to put the next colour in”

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“Really loved the colour. My hair looks and feels healthier and the colour richer. Loved the shampoo and conditioner too.”

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“It's ok, left my hair nice and soft but unfortunately didn't cover all my greys ,even after adding the extra developer and following instructions”

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Hi Latarsha, Sorry you didn't get the grey coverage you were looking for. It seems you have particularly colour resistant greys. Please contact one of colourists here who can assist you: https://theshade.com.au/colourist/ I hope his helps! Craig The Shade

“I went a little darker than usual. I love it. The colour has remained bright after a number of washes.”

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“It’s exactly what I was looking for! So easy to use.. and surprisingly compact when it arrived! The desired colour i’m out exactly what I was looking for. Perfect 👌🏻”

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The Shade is rated 4.5 based on 2,000 reviews