The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,000 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th June 2025

Heather P

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. Excellent coverage and gentle on the hair and scalp!”

The Shade 5 star review on 27th December 2020

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“Great colour. Prompt no fuss delivery. Great service. Especially the first one with all the bits n pieces. Easy easy!!”

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“I loved the color and it complemented my skin tone really well. I am very happy with the quality of the kit and the inclusions . Totally nourished hair in the end. Love it”

The Shade 5 star review on 23rd December 2020

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“I love it and will continue to buy”

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“I really like The Shade. The colour is rich and solid, and the shade is wonderful. I use Verona, it is soft but dark enough to match my natural colour and it’s great for covering greys.”

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“The best thing I have bought this year - I love that colour and the condition my hair now has - the colour just pops next to what was a dull brown - done by a hairdresser that cost$$$$$ , can’t wait to continue getting my order 👩🏻‍🦰”

The Shade 5 star review on 20th December 2020

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“Excellent product. I have been using this all year and found it to be more gentle and a lot longer lasting than other home kits, even most salon colours too. Dont think Ill pay a hairdresser to color my hair again. Easy service and good reminder to freshen up. Love that its so easy to swap colours or change shipment dates.”

The Shade 5 star review on 17th December 2020

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“Hi, I didn't get a free trial, I renewed my membership. There is a grammatical error or auto correct you might like to correct in your opening sentences for this letter. (talking rather than taking) Regards, Kellie Sent from Yahoo Mail on Android Show more”

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“Definitely better quality than the stuff you buy at the chemist and the accessories help get really good coverage. I’m getting lots of compliments and the colour is just what I’ve been longing for.”

The Shade 5 star review on 14th December 2020

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“Excellent product. Super quick replies and advice from staff via the internet if needed.”

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“Great hair colour - didn’t dry out my super curly hair. Very impressed”

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“My trial has gone really well. The colour is great and my hair feels soft. The tint kit is easy to use. The only reason I’m not giving five stars is that I’ve sent a query about my colour buildup so will write another review once that’s complete!”

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“I was a bit dubious about buying a colour online, I needn't had worried the colour was perfect, the coverage was amazing and the kit came in a gorgeous little box with a personalised note. I'm so happy I choose The Shade. Can't wait till my next shipment.”

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“Love it! Great colour, great natural products and great service! My hair has never looked so good.”

The Shade 5 star review on 9th December 2020

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“I finally found the right hair color supply without any bad smell and chemical! Will definitely keep using it and recommend to my friends.”

The Shade 5 star review on 8th December 2020

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“Have tried multiple colours and have overall been disappointed. A plus is the dye doesn't irritate my scalp but the colour result has never met my expectations. Will not purchase again.”

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Hi Bree, We are happy to provide personalised colour advice to help you meet your colour goals. We can blend colours in a Duo colour blend if we haven't got one single colour option which meets your goals. Please contact one of our colourists here for individualised colour recommendations: https://theshade.com.au/colourist/ Regards, Maria The Shade

“Easy and professional to use.. I have just finished my trial and was so happy with everything that was included in my order. Just waiting on the colour, application was easy. Thanks and I’ll be ordering on a regular basis!!”

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“It’s so easy to receive my colour in the mail and colour my own hair when it suits me. I can put it on and clean my house or work from home at the same time as colouring my hair. Two birds on stone works for me!”

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“This service is fantastic. The online colourist consultant have me all the advice I needed for choosing the right shade and extra tips for getting the colouring effect I wanted. The high quality products arrived beautifully packaged. Everything worked perfectly, my hair looks and feels great. This was better than going into a salon. I'll be keeping my subscription for sure!”

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“I like the product. The amounts given are just slightly too small for me. Not enough to use the double pack without wasting a lot so I make it work with singles. I wish they gave the option of a reusable squeeze bottle applicator and brush. The bowl and brush is a mess and I need help to get a decent application. It would be nice to have a more practical option for those with longer hair. I ended up finding a squeeze bottle on my own, its so much quicker.”

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The Shade is rated 4.5 based on 2,000 reviews