The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,000 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th June 2025

Heather P

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love it. I was sceptical at first but very glad I gave it a try. Will definitely recommend to all. Thank you, The Shade”

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“Nice colors. I find it easy to apply. And with your first order, you receive everything in a lovely little kit, with everything you need, for much less than the hairdresser. I think it's money well spent.”

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“The shade product wasn't great for me as it didn't cover all the grey hair.”

Helpful Report

Hi Magda, Thanks for your feedback. It seems you have particularly colour-resistant greys. Please contact one of our colourists here who would be happy to assist: https://theshade.com.au/colourist/ I hope this helps! Craig The Shade

“I received my first order this week! I have never coloured my hair my self so I was really apprehensive but I loved the Chocolate Blonde!! Exactly the colour I have been looking for since going dark after being blonde my whole life! I decided to only freehand brush it through so I still had some lighter tones and I am thrilled! What a lovely colour, the conditioner smelt amazing and really softened my hair up after washing out the colour.”

The Shade 5 star review on 19th January 2021

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“Really straightforward application. First time I’ve done my own colour and not gone to a professional. I like the colour. A little more warmer and red toned than I though it would be compared to picture and name -chocolate blonde but nice nonetheless. Would use again - May go for a more neutral/ cooler look next time”

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“Fabulous product and fabulous service! I am thrilled with The Shade and even my hairdresser approves.The subscription option is super convenient and my duo colour is perfect also it leaves my hair feeling beautifully healthy. Could not be happier with The Shade!”

The Shade 5 star review on 16th January 2021

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“Easy to use. Smells great. Love the colour.”

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“I was looking for a natural hair dye and I'm so glad I found The Shade. The application was easy and there is no chemical smell. The colour was exactly what I wanted and lasts really well with no fading. I picked Modena-golden brown. Will definitely continue my subscription and would recommend this brand to anyone.”

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“I am happy with the coverage , but not the colour , I chose dark blonde, however it is too dark , I would like to try a lighter shade next time”

Helpful Report

Hi Wendy, Thanks for your review! Please contact one of our colourists here who can assist you in getting a lighter result: https://theshade.com.au/colourist/ I hope this helps! Craig The Shade

“I had to start using natural hair colour free of chemicals as my scalp became sensitive to conventional hair dyes. I have not had a problem with this product. I would like to see, in the future, maybe dry shampoo, hair mascara to use in between colouring, as I cannot use any of the conventional products.”

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“Am absolutely astound at the quality of this product. So easy and enjoyable to use. Wonderful colour that covers greys flawlessly. Thank you so much ❤️”

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“Hair colour was so rich and natural looking. Easy to apply at home and loved that you supplied everything. It was a long process to first soften my colour resistant roots. Unfortunately for me it still didn’t colour well and I had patches of grey.”

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“Disappointing results from this product, I had to cut a huge matted piece of hair off after colouring. I have never experienced anything like it before after many years of dyeing my hair with store bought boxed kits.”

Helpful Report

Hi Elaine, So sorry you weren't happy with your colouring outcome. We have thousands of clients and have never had that feedback before. Not sure that is a colouring issue, and it definitely isn't anything we have heard of before. Please feel free to contact one of our colourists here if you would like some assistance: https://theshade.com.au/colourist/ Best Regards, Camilla The Shade

“Great quality product delivered to your door: it couldn't be any better!”

The Shade 5 star review on 29th December 2020

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“Instructions were good but wasn't happy at the coverage of my natural hair even though I left it on for the recommended extra time”

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“I love everything, from easy subscription to packaging to the fabulous colours! Great coverage and no overpowering scent. My latest colour is Mahogany Brown, and it is gorgeous!”

The Shade 5 star review on 28th December 2020

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“No more scalp irritation! Been using The Shade for a year now and definitely no turning back. I do my re growths every 4-5 weeks to cover my grey hair. Managing subscription is easy. Happy customer here!”

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“I was sceptical initially. I figured it was just another boxed dye but for $10 and a free kit of cape, mixing bowl, clips and a brush I thought why not. Well, I was wrong. Every time I have dyed from a box at home the blonde has a distinct orange undertone which I hate and my hair feels damaged. With The Shade, the colour was exactly as described, my hair felt and still feels healthy and even at full price, its cheaper than some of the box dyes I have used. I definitely reccommend using this product. Definitely worth at least trying the trial pack.”

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“The colour is really nice. Unfortunately, the advertising says "phthalate free" but since every sachet contains parfum (fragrance), it is not phthalate free.”

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“Absolutely loved this hair dye! So easy and simple to use, no smell! Loved the barrier oil and wipe for any stains. I didn't think there would be enough shampoo and conditioner for my hair but it froths up and I had plenty!!! Definitely buying again.”

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The Shade is rated 4.5 based on 2,000 reviews