The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,082 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th September 2025

565

Anonymous

Anonymous // 01/01/2019

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“so easy, actually kind of fun to do it the professional way at home, and I love how my hair looks and feels!”

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“I love this gentle, non-smelling or burning colour. I have sensitive skin and this colour didnt cause a reaction for me. Happy with the colour, shampoo and conditioner too. I'll keep using it.”

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“Love everything - the tools, colour, shampoo and conditioner, extra things! Really lovely, thanks!”

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“Colour is pretty but not quite what I wanted, so I chatted with someone who sent me a replacement colour free and helped with colour selection. Very happy with the new colour and the advice I was given. I was covering balayage colour and was worried about that, but it blended and balanced beautifully in the end (like she said it would!).”

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“This product is great! Colour is very close to my natural colour, which is what I wanted and hair is shiny. The accessories are handy and I love having a proper home salon with spic and span benchtops too. Very nice!”

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“Looks exactly the same as the salon job I had two months ago. Thick formula, no drips and my hair feels soft and is shiny. Thanks!”

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“Hair is soft and healthy, not dry at all. Appreciate the online ordering and very quick delivery. Lovely colour, no brassiness.”

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“Easy to use. Good colour match. Very cool gadgets and my hair feels fantastic!”

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“I hate going to the hairdressers (sorry hairdressers), but i want nicer products than the colour at the supermarket, so this is perfect for me. You've won me over and I am very happy with my gorgeous colour!”

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“I love it!! I've never had such a great home colouring experience! Thanks for your help with colour choices and great advice along the way. Love my new colour!”

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“So helpful, they answered lots of my questions. Love the look and feel of my hair and look forward to receiving my next Colour Kit!”

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“Perfect coverage of all hair and greys. It is a gorgeous colour and easy to do. The pack was amazing!”

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“Lovely colour, lovely equipment, lovely no-itchiness on my sensitive skin!”

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“Love colouring with all my gear, which keeps me and my hair tidy and manageable. Love my new colour too!”

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“Loved the salon accessories and process. First colour was too dark, they were very helpful and gave me advice to correct that and also to pre-soften which I do now and which finally gets me excellent, lasting grey coverage. Thanks!”

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“This product is amazing, The color is so lush and my hair is ridiculously soft and shiny. My greys are completely covered. The coloring cape, mat and other accessories just make life so much easier too!! Thanks for such a great product!”

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“Love it!!”

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“Colourist helped me colour correct my way towards my 'hair goal'. Love the feel and finish and cool tools!”

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“Love the beautiful colour result. Bit more to do with the accessories, but I will keep it up because it is what my colourist does in my expensive salon and I think they will make it easier to do root touch-ups only (did full length colour the first time).”

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“They've thought of everything. Can't believe everything I got in the free trial, and really happy with my colour result. I can't use products with PPD but I didnt have a reaction to this so I am a very happy customer!”

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The Shade is rated 4.5 based on 2,082 reviews