The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,130 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 27th October 2025

571

Anonymous

Anonymous // 01/01/2019

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“Great, natural shade which works for me. Doesn't look fake. Smelt good and no itch. Cape, mat and brush were very handy and I think I can do a better job colouring at home with these items. Hair feel fab after colouring!”

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“Very natural looking colour, more natural looking than any other colour I have used at home in the past. Got very helpful advice about my stubborn greys, which I'll try next time. Look forward to using this regularly.”

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“Yay! Fun, no awful fumes, neat, professional kit. I can see how this will help me when I am just doing root touch-ups so I dont overlap colour. Gorgeous look adn feel to my hair. So happy with this!”

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“I chose my own colour, it was exactly the same as mine so it didnt really do much, but hair felt great. Love the lack of bad smell. Asked colourist for advice, she suggested a colour I hadn't looked at which was perfect for my hair history, goals and I love it! Thanks!”

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“Very happy with the results the second time round. First colour was had a bit too much red in it, and the online colourist made some suggestions for we and helped me choose a new colour with cooler tones and I love it!”

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“Great colour, super easy and my hair feels healthier after colouring.”

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“Colour is very close to my natural colour and it added dimension and shine. Love, love, love the accessories; the cape, mat, clips. Very handy. Conditioner is amazing too!”

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“I was hoping for a better colour experience than regular boxed colour and...I got it! No tingling or itchiness, no horrible smell, and a really natural colour result and lovely hair condition. I would highly recommend this to anyone looking for a better home colour experience!”

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“so easy, actually kind of fun to do it the professional way at home, and I love how my hair looks and feels!”

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“I love this gentle, non-smelling or burning colour. I have sensitive skin and this colour didnt cause a reaction for me. Happy with the colour, shampoo and conditioner too. I'll keep using it.”

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“Love everything - the tools, colour, shampoo and conditioner, extra things! Really lovely, thanks!”

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“Colour is pretty but not quite what I wanted, so I chatted with someone who sent me a replacement colour free and helped with colour selection. Very happy with the new colour and the advice I was given. I was covering balayage colour and was worried about that, but it blended and balanced beautifully in the end (like she said it would!).”

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“This product is great! Colour is very close to my natural colour, which is what I wanted and hair is shiny. The accessories are handy and I love having a proper home salon with spic and span benchtops too. Very nice!”

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“Looks exactly the same as the salon job I had two months ago. Thick formula, no drips and my hair feels soft and is shiny. Thanks!”

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“Hair is soft and healthy, not dry at all. Appreciate the online ordering and very quick delivery. Lovely colour, no brassiness.”

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“Easy to use. Good colour match. Very cool gadgets and my hair feels fantastic!”

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“I hate going to the hairdressers (sorry hairdressers), but i want nicer products than the colour at the supermarket, so this is perfect for me. You've won me over and I am very happy with my gorgeous colour!”

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“I love it!! I've never had such a great home colouring experience! Thanks for your help with colour choices and great advice along the way. Love my new colour!”

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“So helpful, they answered lots of my questions. Love the look and feel of my hair and look forward to receiving my next Colour Kit!”

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“Perfect coverage of all hair and greys. It is a gorgeous colour and easy to do. The pack was amazing!”

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The Shade is rated 4.5 based on 2,130 reviews