The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,004 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,004 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th June 2025

Evonne R

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

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“ I love the results and it was very easy to do, I did it all by myself! Will be ordering again!”

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“My hair literally looks like I had it done by an expensive professional -- Shiny. Smells great.”

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“It was also very easy to use and covered my gray hair perfectly. I’ve recommended it to many people who have commented about my hair.”

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“Gentle color, excellent instructions, and long-lasting! The color was perfect - It was very gentle and turned out beautifully! ”

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“Blew me away. I opened the box and found more than I expected! The Shade has thought of everything from the clips, cape, and the benchmat and I love my colour! Definitely A + quality.”

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“The color was great and I am much happier! My hair shines and is vibrant. I have fine hair, and I look like I have more hair. Love, love this product. So glad I found The Shade!”

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“I’ve used many home color brands and professional color at home. This kit is by far the best I’ve ever used. The end was result was beautiful. Couldn’t be more happier!”

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“I’m so so pleased with how soft and shiny it leaves my hair. Salons were getting so expensive and you are there for hours. But this one doesn’t take very long at all with fantastic results. I would recommend this product to anyone.”

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“Once my kit arrived everything I needed was there with clear labels and instructions. The kit along with the accessories especially the cape is really posh. Very happy with the results.”

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“When my kit arrived it was personalized. Everything looks put together and very professional. I fel confident that I can do this coloring task. The directions are clear and simple. My hair also turned out great like I did it with my hairdresser.”

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“OMG The Shade is amazing! The snazzy black pack arrived and included EVERYTHING you need to colour your hair at home. It's like having the salon at your own place. The shampoo and conditioner are great and the sizes are generous too. My colour turned out good, a little darker than I was hoping for so after chatting to Camilla at The Shade I have changed my next order to a lighter shade. Overall I'm very happy with the recurring order as I know that when it arrives it's time to touch up my colour.”

The Shade 5 star review on 23rd November 2018

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“I was surprised at how much was included in it, especially the Salon In a bag kit which had the tint brush and bowl, 4 sectioning clips, cape and something I hadn’t seen before which was the bench mat. I was really impressed with the idea of a bench mat as I struggle with not staining the bathroom sink when I home color my hair. In the coloring products box there was barrier oil, hair color remover wipe, color protect shampoo and conditioner along with the color cream, developer and gloves. To begin with I had everything laid out on the bench mat(again that is such an awesome invention). I had the cape on and the barrier oil was applied all around my hairline and edges of my ears to protect my skin from color stains. I emptied both the color cream tube and developer out into the mixing bowl and mixed it up with the tint brush. I applied the color starting on the roots of my dry unwashed hair, then moving onto the rest of the hair shaft. The product was not really strong or an overpowering smell which made the processing more pleasant. After development time I washed it out and used the color protection shampoo on it giving it a thorough washing out. Then I put the color protect conditioner in which only needed to be in for 2 minutes before I rinsed it out. At this point it is good to note that I had no scalp or skin irritations from any of the products.The result on my hair was better than I expected as initially my hair was not in great condition and a bit multi colored. My hair is fairly thin although long as well, so I was surprised that the product contents were able to cover all my hair. It also made it look thicker, shiny and healthy. My flyaway bits of hair were settled down too. I was impressed with how it evened out my hair color and my hair feels more manageable and easier to put a brush through. Overall I think there are so many great things about this product and I can’t find anything negative. How great an idea it is to have the color delivered each time you are due to color too. Ideal For…: Anyone wanting to get the salon colored hair look at home can now achieve it with this color products service.”

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“The package arrived within a few days, and included everything needed to make hair coloring at home a satisfying experience. Some details I appreciated: the smell was great, it didn’t smell like the usual dyes you buy from supermarkets, the packaging is really classy. Loved the cape and the benchmat! Highly satisfied!!!”

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“I have to say how surprised I am by the easy and simplicity of the products. The color left my hair both looking great and feeling healthy and conditioned. I am beyond pleased with the results in terms of quality and affordability.”

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“Cannot believe how great this product is and that I did it at home. End results: soft, shiny hair, covered my grays, and I love the color! Five stars for attention to detail, personalized colors, and overall great experience!”

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“The hair coloring kit is amazing especially the cape! All the necessary tools and instructions are included. My hair came out exactly the way I expected it. ”

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“The box was thoughtfully packaged down to every detail, easy to follow instructions, You didn't miss a trick in this box!!!! I'm so happy and the color is a perfect reflection of me!!!”

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“I finally found a product that actually does what it said, it conquered my stubborn gray resistant hair, it also left my hair soft and shiny..”

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“I loved the packaging - it had everything I needed like hair clips, a cover for my shoulders, oil for my hair line - a complete salon experience at home. The product itself didnt have too strong of a smell but it definitely was not enough for anyone with hair longer than shoulder length or with thick hair. It didnt make a huge difference to my hair colour but my hair does have lighter tones to it now.”

The Shade 4 star review on 21st November 2018

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The Shade is rated 4.5 based on 2,004 reviews