The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,945 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with this product! I had the first colour was half mixed San Remo & Napoli - it was nice cool tones. This Second colour I have Genoa & Lola - this colour gives a lively and warm look. The hair colour product is really good quality & quick delivery is always a bonus!”

The Shade 5 star review on 17th May 2023

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“Really happy with this product! The hair colour is really good quality, will be doing my colour at home from now on! I mixed half and half of Palermo & Paola. Excited to try some more colours!”

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“The best way to colour hair! At home, with a glass of wine and movie going in the background. It was so easy, especially if you make sure your first purchase has all the required accessories. The colour aid on the website was so accurate and I ended up with the result I was after! Ps. The shampoo and conditioner is going to be added to my next cart!”

The Shade 5 star review on 16th May 2023

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“The Shade is amazing - wish i had discovered it earlier. 10 out of 10 definately recommend.”

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“Love the colour! I love that it’s a semi as I have no greys. Easy to refresh my colour with good quality dye.”

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“I’m in love with this! I’m so over spending a fortune at the salon when I can just do it myself with the help of The Shade! The kit came with everything I needed and the colour was perfect.”

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“Great colour that matched exactly what I chose, full of rich tones and was easy to use. Very happy with the smell of the hair dye as it didn’t have any bad chemical smells like other home dyes I’ve used before. Not quiet settled on this colour, so am really looking forward to my next shipment to see if that colour is more suited to what I’m after.”

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“Absolutely stunning colour, just what I wanted. Never again will I use anything else. I'm so happy and knowing I'm not using harmful chemicals is even better.”

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“I started with a semi after consultation as I wasn’t sure if the red was going to be what I was hoping for, but all round it’s been amazing. Smells lovely, and the colour is almost exactly what I was looking for. Will try the permanent next time.”

The Shade 5 star review on 16th April 2023

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“I loved my first experience using The Shade. The kit had everything I needed, instructions were very clear and easy to follow. Just had to change the developer for my next order from 10 vol to higher as it didn’t cover the greys but my hair was super soft and looked beautiful after colouring! Can’t wait for the next delivery! Thankyou!!”

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“I had recently used another brand colour with little support and 2 disappointing results. I then encountered Camilla from the Shade who went above and beyond with her expert advice and assistance. She advised to bleach wash my hair prior to colouring as I needed a lighter colour. Am delighted with the results. All instructions were clear and Camilla replied promptly to all my queries. I highly recommend”

The Shade 5 star review on 12th April 2023

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“Good grey coverage, love the colours”

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“Amazing hair colour”

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“I love, love the shade colours!! I am so impressed by its grey coverage and how long the colour lasts for. It leaves my hair in such a great condition.”

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“I love using The Shade. Great coverage but with out all the harsh chemicals other hair dyes use”

The Shade 5 star review on 29th March 2023

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“Excellent product better than I expected and have had many compliments. Will definitely keep using it.”

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“Beautiful colours ♥️ completely covered my greys and my hair feels amazing ♥️ Love the shade and will be reordering.”

The Shade 5 star review on 26th March 2023

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“My hair is in better condition and so soft and shiny after using the shade hair color, I love it”

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“Excellent quality and service - I’m saving so much atine and money and still get compliments on my hair. Love this shade 😁”

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“I am in love with The Shade! I ordered the Palermo - Copper Golden Blonde to mix with the Napoli - Dark Blonde thanks to my consultant and it was the perfect colour. The rich colours lasted for months (which is not often with reds). I highly recommend their products.”

The Shade 5 star review on 14th March 2023

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The Shade is rated 4.5 based on 1,945 reviews