Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.37

1.4 Rating 294 Reviews

7 %

of reviewers recommend Thompson Cigar

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Metrics

1.4

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 6th July 2024

Ernest Worthman

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only gave a 1 star since negative stars were not available, if I had also known of how dishonest this company is I would have not ordered from them as well. Placed an order for Bandido cigars supposed to be "free shipping" I was charged shipping for this order, although I tried to cancel thru PayPal. Placed 2nd order less shipping cost, when I looked on line the 2 orders of cigars I placed were on sale for less than both orders. Chatted with customer service and asked if they would issue the credit for $29.00 I would stay with both orders. Customer service declined and instead sent me UPS return labels. Items returned and received on 23 Dec. today I am told the items were received but will take some 22 days for a refund. Totally unacceptable will call the BBB and never buy nor recommend anyone to buy from them!!!”

Helpful Report

Posted 4 years ago

“Ordered Cigars on December 15th for Christmas presents. Were due today 12/23. I received a confirmation for the order. Just to be safe, I called today 12/23 and was told that my order had disappeared, computer glitch. Now I have to do last minute scurrying around to get other presents. Will never order anything from this company again. Garbage company and customer service. One star is one too many!!!!”

Helpful Report

Posted 4 years ago

“Ordered cigars four months ago they were on back order which is fine, saw that they were back in stock but didnt ship, I called the company and they said they would ship right away. Checked shipment status a week later it had been canceled. Now they are on back order again. Absolutely unacceptable. Worst customer service ever.”

Helpful Report

Posted 4 years ago

“I wish I had read the reviews. They sent me age verification stuff for 3 weeks. I have finally cancelled the order and hope they actually do that. DEAL WITH THIS COMPANY AT YOUR OWN RISK!!!!! One of the very worst experiences ever. If I could giv no stars I would.”

Helpful Report

Posted 4 years ago

“They are having false adds, promoting deals when the cigars are on back order. I placed 2 orders of Acid cigars for gifts and waited. After not receiving any I contacted support and the answer was oh they are back order still, even the new magazines and on line site states that they can be order. TIME to Switch to a better distributor.”

Helpful Report

Posted 4 years ago

“I have been trying to get a refund from a missing order for months. After numerous phone calls and emails with customer service they continue to promise the “check is in the mail”. Don’t buy from these people, total crooks!”

Helpful Report

Posted 4 years ago

“Order cigars on Dec 1st, they sent me through an age verification...twice. Now they are saying that the cigars are in route (ups tracking shows a Nov 27 delivery, hadn't order then). Customer service just told me that if they are not here in 9 days they will do another order at no cost. So apparently it takes close to a month to receive and order from here. I am disappointed as I convinced my friend to order from this place...sad. In addition, the rep would not put a supervisor on the phone.”

Helpful Report

Posted 4 years ago

“After trying to order cigars for 2 days their website does not work properly I'm not wasting any more time. Tried to use PayPal 3 times, did not work. Thank God I wasn't charged on PayPal”

Helpful Report

Posted 4 years ago

“I have been ordering cigars from Thompson fo years. I received an email from the age verification department. They wanted a copy of a government issued ID, or copy of my drivers license. I called because who in their right mind would do that?? I was calling the Philippines. I won’t order from some lousy company outsources their business to another company. Buy American. How dare they ask for my private information. Shame on Thompson Cigar.”

Helpful Report

Posted 4 years ago

“I recently ordered 4, five packs during their 5 pack frenzy deal. The Olivia's, and Alec Bradley's were nice. The Gurka's, and the Cristoff's were hard as rocks, I could pound nails with these things. Expedited shipping took two weeks and they were not sent with any humidity packs to help keep them stay alive. Most other online sellers send packets! I am now trying to bring them back from the dead in my humidor. I know I didn't pay a lot for them, so that's fortunate. But, what's unfortunate is after a couple of days of placing this order I placed another order as a gift for a friend that costed quite bit more. If I had have waited to see how bad the first shipment came to me, I probably would not have placed the second order. Now I'm stressed out, waiting for an order that should hopefully be hear soon. I really hope I don't turn out to be the idiot I feel like! Thanks, THOMPSONS,”

Helpful Report

Posted 4 years ago

“Wish I had read all of these Reviews before placing a $200 order and paying extra for expedited shipping. When I called them on the day that I was supposed to be receiving my order after paying the expedited shipping the customer service agent checked on the order and said that it had not even been gathered or shipped yet. This is very consistent with all the other reviews that I read here that says their fulfillment and ordering process is terrible. I agree and, despite the good online selection and prices, I will not order from this company again.”

Helpful Report

Posted 4 years ago

“Placed my first order for 2 Jetline lighters, order was delayed more than a week. I called, they said my new account was under review. What kind of review is needed to purchase lighters? Cancelled order! Placed order with Jetline directly, order had tracking info within 8 minutes. Expected arrival in 3 days. Customer service at Thompson Cigar is very poor, staff needs training. I won't purchase there again, advise others not to as well.”

Helpful Report

Posted 4 years ago

“This is terrible company to deal with! They screwed up 3 of my orders and have owed me a refund for 3 months. “The check is in the mail” yea right!”

Helpful Report

Posted 4 years ago

“Nice selection and reasonable prices; but the ordering process is complete garbage! Every time I place an order through their website, and I mean EVERY time; there is an issue of some sort, which delays shipping or it doesn't ship at all! Fool me once shame on you, fool me 6 times; well, ya think I would have learned by now... I'm done with them...”

Helpful Report

Posted 4 years ago

“I believe The Scandinavian tobacco group ( Parent company to Thompson’s cigar) is phasing out Thompson cigars. I wish I knew this before placing my order. Thompson cigar basically did a bait and switch with my order. When I called about my order they said it would be up to three months before filling my order. Then they talked about canceling that order and ask if I would be interested in other cigars. This is just bad business...... and unfortunately for them they lost a customer that has the potential of thousands of dollars a year in orders.”

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Posted 4 years ago

“They post some really good deals on Cigars but their communication regarding items "out of stock" is horrendous. If you see "out of stock" as you're placing and order cancel the order and call to get a time frame. I just found out an order I placed is back ordered 3 MONTHS! Are you kidding? they must have to wait for the tobacco to grow and be harvested. Very poor job of satisfying customers! anything longer than a few weeks shouldn't be available for sale if you want to keep customers.”

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Posted 4 years ago

“If I could give 0 stars, I would. Made a purchase in December. Started getting charged monthly without ever signing up for a monthly plan nor receiving any product for it. My fault that I didn't realize it for months - when I did call to cancel, they told me I signed up for a monthly subscription but they would cancel & refund. A month goes by without a refund, call again and am told they don't refund - I had signed up. Should have read the reviews first. Terrible customer service - would never recommend.”

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Posted 4 years ago

“I ordered 2 boxes they shipped em and sent me wrong ones returned them and they sent me the exact wrong cigars back...I’m shopping with a different company now,”

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Posted 4 years ago

“Well I have bought cigars from Thompson so I decided to join one of their Monthly memberships, signed up at the end of July, never got a thing from them I finally contacted them in October they said that a sample was going out at the end of October, so I had them cancel any membership I take my business elsewhere. They apparently don't need my money....”

Helpful Report

Posted 4 years ago

“Worst customer service in the world. Constantly say they will call you back and never do problems go in so long the the cigars you want are no longer available. Really bad stay away”

Helpful Report

Posted 4 years ago

Thompson Cigar is rated 1.4 based on 294 reviews