Thortful Reviews

Name: Thortful
Rating: 4.18

4.2 Rating 282 Reviews

79 %

of reviewers recommend Thortful

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4.2

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good design choices , next day delivery very pleased with my card will be ordering again soon ! Thank you so much !!”

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Posted 5 years ago

“They really went above and beyond once I had messaged them regarding my cards. Very happy with their service and was in contact with a lovely representative that addressed my concerns and had helped in rectifying them.”

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Posted 5 years ago

“The service and the product was great.It was a pleasure to deal with a company who obviously have the customers satisfaction as a top priority all power to you.”

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Posted 5 years ago

“I always order my cards from Thortful as fantastic range, great value and brilliant service. I had an issue with my last order not arriving (through no fault of theirs) and they have literally bent over backwards to ensure a new card was printed and posted that day which arrived the next day! Honestly such excellent service, would highly recommend Thortful to all! Huge thanks guys!!”

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Posted 5 years ago

“I placed my first order with Thortful and was really pleased with the choice of cards on offer. I received the order but unfortunately it contained the wrong cards. I contacted the company via email and they replied very promptly and apologised for the error and resent the order the same day. All sorted with timely and polite service. To me, this is what makes a good company by providing good customer service when mistakes are made. Thank you!”

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Posted 5 years ago

“Great company, Card I received was excellent quality I love it will Definately be telling friends & family Great delivery well done will be using this company in future”

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Posted 5 years ago

“Fantastic service! I ordered 2 Mother’s Day cards (1 from me and 1 from my dog to my mum lol!) They arrived the next day! Both cards were adorably well packaged and really good condition. I stupidly entered my email address incorrectly when registering but the customer service team soon corrected this for me. The customer service has been second to none! They even emailed me to check I had received and am happy with my order! Would recommend to anyone! The cards are fabulous (and comical In my case), quality and just as cheap as a card from the local CO OP! X”

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Posted 5 years ago

“Very understanding and superb customer service. A thortful bunch of people. 10/10 would card again.”

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Posted 5 years ago

“Excellent service. Order was delivered within a few days. Definitely ordering again.”

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Posted 5 years ago

“There was a mix up with my address when I ordered my card. The service I received to resolve this was absolutely outstanding, they were extremely helpful and they went above and beyond to resolve my issues. I can not recommend enough!”

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Posted 5 years ago

“I received a card I ordered which had clearly been damaged on purpose, even though the envelope stated ‘please do not bend’ I contacted Thortful with my issue, which they dealt with immediately. Their customer service team was fantastic and a new card was re ordered at no extra cost and was with me within a couple of days. I can’t recommend them enough.”

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Posted 5 years ago

“Great quality cards, which can be personalised inside. Great selection of cards for all occasions at competitive price. Fast dispatch of order and email to check that it has been delivered.”

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Posted 5 years ago

“I have been using Thortful now for all my card needs for a while. They are beautifully made, unique and always quickly delivered. The one time I had a small issue with delivery the Support team was amazing and helped me with all my needs quicker than any other support team has. I recommend them to all my friends and family and to you!”

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Posted 5 years ago

“Vary rarely I leave feedback, but I just have to for Thortful. From the easy to order, up to delivery of some fantastically different cards. Delivery was very quick, very well packed. My communications with the company is really friendly . I will definitely be using this company again very soon. Many thanks Thortful.”

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Posted 5 years ago

“Love the selection of cards- something for every occasion! And absolutely fab customer service, cannot recommend enough and will continue to be my go to!”

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Posted 5 years ago

“Great product and arrived super fast, really good quality too which makes a nice change. Love it.”

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Posted 5 years ago

“This was my first time using Thortful and I was more than happy with every single aspect of my experience. Thortful checked that my order had arrived (which is new to me) which highlighted I'd put in an incorrect delivery address. They offered to re-issue my card at no extra cost which goes above and beyond what's expected as far as I'm concerned. The website, the delivery times and the card itself were all excellent and I've already placed another order and will absolutely be using them again. Thank you!”

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Posted 5 years ago

“got to say only came across the company by accident and so glad i did . what a lovely company to deal with item arrived in two days and was to a high standard . have pass on details to all family and friends .”

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Posted 5 years ago

“Fabulous cards, great quality and quick delivery”

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Posted 5 years ago

“Perfect professional service with a personal touch. Beautiful cards which a high quality. Will be using Thortful again and recommending to friends & family.”

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Posted 5 years ago

Thortful is rated 4.2 based on 282 reviews