“I had a very disappointing experience with this travel agency. Although the company has positive reviews and high ratings, I now suspect some of these might be manipulated. My experience was frustrating from the start. We had to constantly call and email them for assistance, and their initial responses were misleading. They assured us that everything would be fine without checking with their team to confirm whether it was even feasible.
One of our friends was in Canada, and after repeatedly asking if there would be any issues with her Singapore visa, they confirmed that it would be possible. However, after we made the payment, communication completely stopped, and they failed to help with the visa process, which was ultimately denied. Fortunately, we had proof of their earlier assurances, but it was incredibly stressful.
The representative we dealt with, Salone, was particularly unresponsive and unprofessional. We were promised email updates, but these never came, and we ended up having to sort everything out ourselves. If we had to do everything on our own, we saw little point in paying for their services.
Additionally, the trip was not as expected. Despite paying for travel charges, we were picked up and dropped off at inconvenient times because they were handling multiple groups. The whole experience caused unnecessary stress, and it wasn’t worth the money.
I would advise caution when booking with this agency, especially if you're dealing with their sales representative, Salone. In my opinion, this was an incredibly frustrating experience and I wouldn't recommend them to others.”
“First of all I couldn’t able to download trip vouchers and I couldn’t able to contact cab driver too for one hour.
Cab driver dropped me Novetel hotel at different place. Their support team don’t have clue what going on, asking me to wait 60 minutes to assist! Finally, I booked cab and reached on destiny.
Very bad experience in the beginning of my holiday”
“Here’s a possible review for Thrillophilia:
"I recently booked Area 83 in Bangalore through Thrillophilia, and it was a seamless experience! The booking process was quick, hassle-free, and extremely user-friendly. What stood out the most was the price—it was less than the original cost, which was a great deal. Thanks to Thrillophilia, we had an amazing time at Area 83 without any booking stress. Highly recommended for anyone looking for convenient and cost-effective bookings!"”
“We recently went to Jain Farms via Thrillophilia. Website/App is user friendly and they gave good discount on booking the tickets. Would always check their portal from next time for any bookings.”
“A big thank you to my friends for recommending me this awesome trip and our super knowledgeable guide for making this trip memorable. It was a great trip, i still miss my first ever caving asdventure. It was really awesome!! Would like to recommend everyone who wants to spend some quality time with thir friends and family.”
“This place has its own magical charm and beauty; that’s a big positive of this spot. No matter how many times I visit, this place just captivates me like never before. The one adorable thing about this place was the snow clad mountains.”
“We recently booked a 7-day Meghalaya trip through this company, hoping for a stress-free and relaxing vacation. Instead, the entire experience turned into a nightmare and gave us double the usual stress.
The driver assigned to us was consistently rude, refusing to take us to main restaurants and ignoring our requests. Despite escalating the issue multiple times, the operators did nothing to address the situation. Shockingly, they even seemed to support the driver’s unprofessional behavior instead of resolving the problem.
There was no guide provided for the trip, and the driver, who was supposed to guide us, completely failed to do so. Instead of enjoying the trip, some of us were forced to take on the responsibility of managing the group, constantly asking others to come on time and trying to keep things organized.
Additionally, we had to pay all the entry fees ourselves, including hiring a trek guide for the Double Decker Root Bridge. This was unexpected and left us questioning what exactly was included in the package. If the package only covered stay and transport, then your company has completely failed to deliver on its promise of a hassle-free trip.
All the hotels provided were in remote outskirts, at least 20 minutes or more from the main city. This completely ruined our plans to explore the city, especially during Christmas time when we had hoped to enjoy the festive atmosphere.
This trip, which was supposed to help us relax, has left us more stressed than ever. The lack of professionalism, accountability, and basic service standards from both the driver and the operators is unacceptable. I wouldn’t recommend this company to anyone looking for a smooth and enjoyable trip. Think twice before booking!”
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