“I need you to respond back about Sake delivery status since no response last week. Please provide response before sending tons of marketing promotions..... Delivery status disposed and no action from Tippsy...”
We apologize for the late reply..Our customer service is contacting the carrier to investigate your delivery issue. We will be sure to contact you when any updates become available.
Thanks for your review, J! We are happy to hear that you enjoy our service. Please feel free to reach out to us if you need any sake recommendation for your future purchase!
Thank you for the review, Jason! We are thrilled to hear that you enjoy our service so far. We will continue to expand our sake collection - please come back again to try more delicious sake!
“Finally a great resource for a wide variety of sake! The descriptions, and information about each sake brewery is indispensable. I have also learned more about sake since joining Typsy, and I thought I already knew quite a bit. If any concerns have occurred, the replies were quick and helpful. Kanpai!”
Thank you for your review and kind comment, James! We are also glad to have you as a part of our community. Learning about sake and each brewery is also our favorite part - we are happy to hear you enjoy our educational content! We hope to continue helping you find fine sake.
I am sorry for the late response. I couldn't find an email in our support... I am sorry for this issue, Your package has been returning to us. However, we haven't received it yet. I will ship a recovery package as soon as possible. Thank you for your patience.
Thank you for your review, Tanner!
As each state has unique alcohol regulations, some states take longer for us to ship your package. We truly appreciate your patience and understanding. We hope to keep helping you find your new favorites!
Thank you for your review and for being our loyal customer, Lauren! We are very happy to hear that you enjoy our service. We will continue to expand our sake collection, so please come back again to try something new!
“I placed an order (Order #21955) and subsequently received an email with a tracking number. I was so happy that I scheduled a party with my relatives for my birthday on the day when it is supposed to arrive. Unfortunately, my order did not arrive. It was a frustrating weekend. Unreliable- I will not recommend this store.”
I apologize for this delivery issue and It ruined your birthday preparation... Please use 1000 reward points for your next order If any chance. I am truly sorry for this inconvenience.
“Top notch selection, good prices, fast shipping, and a lot of information to help you learn more about what you are drinking. We love the tasting sets, they are great to either spread over multiple days or do all at once if you are really ambitious. The tastings really let you zero in on what you like and don't like and then you have a whole selection to choose from.”
“You simply cannot get a better introduction the the surprisingly wonderful world of sake than by trying a Tippsy sake box. Each box is a peek into wonderful offerings from all over Japan. It's the perfect choice for sake lovers, experienced or novice.”
“I was told my order was shipped when it was not. Ruined my husband’s birthday. I was told it would be delivered in 2-5 days....couldn’t get a tracking number and in the end they promised delivery 18 days after it was ordered. Made multiple contacts with customer service and they just kept telling me about refrigerated trucks but not where my order was. Never again will I order from this group”
Hello Rebecca,
As our customer support team explained to you, we use temperature-controlled truck to deliver your package in order to ensure the quality of the product during summer (July - Sept).
The shipping confirmation email you have received seemingly contained incorrect information as it did not reflect our updated shipping time with the temperature-controlled delivery. Our team immediately fixed this issue. We truly apologize for the inconvenience you experienced with your order.
