Hi Long,
I am so sorry for the inconvenience this has caused... While rare, there are times that our orders are lost in transit. We have sent you a recovery package for your lost order. The new tracking shows that It will arrive on 9/23.
We hope you'll enjoy our Sake Box selection.
Thank you for your patience and understanding.
Tiffany
Hi Chris,
Thank you for bringing this to our attention and we sincerely apologize for this issue.
We have started investigating on this matter.
As we couldn't find order record with the email address you used to submit this review, could you please contact our Customer Support team through the link below?
Our team will help you arrange the replacement bottle.
https://www.tippsysake.com/pages/contact-us
Thanks for your feedback!
“Amazing sake, great pricing, amazing variety, and flawless shipping. I am very happy with my order. I ordered mainly sweet sake and was surprised at the variety offered even in this category.”