Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The way unit was shipped, I'd give zero stars. It wasn't wrapped nor protected. Each part was shipped separately and received all three different days. Everything was either damaged or scratched up. Should've been shipped on a pallet together and wrapped. A replacement frame was sent but wasnt wrapped. This was my first purchase through Titan Attachments but due to the way Titan shipped product to me it may be my only purchase. I wasn't impressed at all!!! Thank you for sending a replacement but for other customers wrap and package your implements better.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“The Box Blade is ok, the issue I have is the free shipping. My shippment sat at the freight Terminal in Houston from 8/5 till I went down and picked it up on 8/17, delivery was pushed out every week, August 9, 16 and to 23rd. Many calls to TForce did not help. Call to Titan was promised a return call next day, I got an E Mail 5 days later was of no help. Complete dissatisfaction.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“the attachment is great the condition 0f it not so good for a new piece of equiptment gouges threw the paint and rust not what one expect for for the price.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The grapple looks like it is made well. The hydraulic hoses seem a few inches short when actuating the grapple... hoping this doesn't create wear on the hydraulic hoses/connections. For the price point, I am satisfied with this purchase.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with the item. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“They work great but I didn't think they were going to show up with all the welding slag, painted over with green. Also dented pretty good. Might be worth paying the extra for shipping. Just a heads up”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Quality item! You need to stop using FedEx as your shipping company! They Suck! Took two weeks for my item to be delivered due to idiot FedEx getting my item all the way to Tacoma Washington, only to ship it back to Tennessee! I have had nothing but bad service from FedEx for several years now! UPS is far superior to FedEx! You get what you pay for and FedEx is cheaper which is reflected in their delivery times and customer service! They just don't care!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“First time using the bolts bent, not very pleased, going to have to modify to make stronger, needs grade 8 bolts to make stronger, was only around 2000 to 2500 pound log, said it would do 4000 pounds, it didn’t with my 584 international with 2250 loader.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Attachment had damage on one of the top braces. Not enough to cause any problem. Probably dropped by Fed Ex along the way. Bigger problem was unit wouldn't attach to tractor loader. Latch pins on loader wouldn't fully extend to secure attachment to loader. Cut 1/8 inch out of mounting holes and not enough. Plan to take another piece out so latch pins will fully extend and secure attachment to loader mounts. Loader is CaseIH 620 with skid steer mounts on Case IH 75C tractor.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Price was reasonable. Shipping is included, but the powder coat is destroyed from the lack of packaging.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The Item i purchased was the wrong size. I found the return procedure very difficult. I am being charged a 20% restocking fee because I am returning a brand new item. Not customer friendly!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not satisfied with the return policy. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“I ordered the pallet fork attachment for my JD 1025. When I tried to attach it the pins would not align with the tractor. Had to grind the pins some in order for it to fall into the hole on the tractor side. Once that was done all is good.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The attachment is what I expected however I would not have purchased if I had realized it was made in China. Unfortunately will not support Chinese made products any longer. MAGA”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Attachment seemed pretty solid but the rachet broke on the first use, Shipping was average.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The attachment arrived a few days late. The item was unpackaged the paint was chipped and scratches all over. Thought the extra price I paid was to insure the package would be handled with care.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My item shipped incomplete, I asked for expedited shipping of missing parts but was told that could not be done. I had to wait 2 weeks for missing parts.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Regarding the delivery, unfortunately, we don't offer expedited shipping at the moment. Sorry about that. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Offshore Customer Service is always sub-par. They are always making promises they can't keep and really have no idea how things "really" work in the shipping world.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com if you require any additional support.

Posted 1 year ago

“The price is very good. Seems to be well made. However, the main spear would not tighten completely when I installed it and tightened the nut. I put a large washer on the back side then reinstalled the nut. So far it seems to have fixed the problem. Also, the short stabilizing spears have a ground-out notch/groove/channel that the set screws/bolts are supposed to tighten into. The spears will not insert far enough into the loader frame to seat the screws/bolts into the channel. I will be grinding a wider notch/channel to get screws to seat. I like the hay spear but do not think I should have to rework the design of the spears for it to be used correctly. Thank you.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“My quick hitch was shipped quickly. And arrived quickly. The only issue is that by the time it arrived there was only 1 pin left in it. The pins were installed and I guess the carrier took them out, or they fell out. Either way I was shorted 2 of the 3 pins. Maybe when you ship these you should secure the pins better. The product was built well and looks like it's a quality piece. I am happy with the hitch.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The equipment is fine but the packing crate was severely damaged. Luckily whatever hit it didn’t damage the equipment. The frame, metal, was bent and some of it broken off. I hope it didn’t leave Titan in that condition so thinking FedEx damaged it”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Just started using this rock bucket and so far it is working great! My concern id that it took much longer to deliver than I was led to believe when I ordered it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews