Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,839 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It had rust on it when I got it for something that is new it shouldn't have any rust on it”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if the item you received has rust on it. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Product was received but shipping box was heavyly damaged. Platform was bent but usable. Based on previous reviews Fedex is responsible for handling. I would recomend to find another carrier.”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for the review and my apologies about the experience you have had in regards to shipping and/or the packaging. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration. Thank you as well for your recommendation about a new carrier, we will also definitely put that into consideration.

Posted 2 years ago

“It would have been nice to know that the product was being shipped on two different trucks.”

Helpful Report

Posted 2 years ago

Hi Roger, thank you for the review and my apologies about this. Indeed, more information could've been given as to the manner of the shipment; if an item will be split in 2 shipments. Most Pallet Forks and Frames are shipped via ground separately. rather than being shipped whole via Freight because combined, the Frame and Forks exceed 150 lbs. which would be too heavy for ground shipping and we mostly ship via Ground. We do provide tracking numbers for every item that is shipped via Ground however. My apologies again for the inconvenience and we will use this feedback to better enhance our system providing as much need information as possible when sending shipping information.

Posted 2 years ago

“Shipping and updates is horrible and for 3k in attachment you would figure a manual or something would be nice.”

Helpful Report

Posted 2 years ago

Hello Corey, please accept our sincere apologies if the item arrived without the manual and for not receiving any updates about shipping. To avoid any inconvenience, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. The item's manual may be found at https://3642276.app.netsuite.com//core/media/media.nl?id=23216170&c=3642276&h=bV2pTUbeaFiyzEG85FrEgEYBq18_py_Uv6RPnYj67FKd1_Xo&_xt=.pdf. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Unit was damaged in shipping. Forks and frame came in on two differently shipments with no type of packaging. It appears the frame was dropped and bent at the top”

Helpful Report

Posted 2 years ago

Hello Rick, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“The attachment came damaged from transport. It's a root rake so not the end of the world but definitely something to consider.”

Helpful Report

Posted 2 years ago

Hi Braxton, thank you for the review and my apologies about the experience you have had in regards to shipping. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration. If you encounter any quality issues impending the function of the attachment, please feel free to submit a warranty claim and our warranty team will get right with you. Follow this link to submit claim - https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752

Posted 2 years ago

“The shipment arrived in horrible condition. All the parts were there but no manual. A welded frame had been constructed (by carrier?) And all parts were wired to that frame. Box was shredded and wrapped in tape.”

Helpful Report

Posted 2 years ago

Hello Elso, please accept our sincere apologies if the item arrived without the manual and if the box arrived in bad condition. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. The item's manual may be found at https://3642276.app.netsuite.com//core/media/media.nl?id=23216170&c=3642276&h=bV2pTUbeaFiyzEG85FrEgEYBq18_py_Uv6RPnYj67FKd1_Xo&_xt=.pdf. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Item was received quickly. Shipping packaging was a joke and was literally falling apart when it arrived. Thankfully my hitch attachment wasnt damaged in shipping. I plan to order a stump bucket with grapple soon, but am having second thoughts because of the shipping packaging and don't want to risk a $1700 item being damaged in transit.”

Helpful Report

Posted 2 years ago

Hi Brett, thank you for the review and my apologies about the experience you have had in regards to shipping. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Stump Buckets usually are shipped via Freight and are usually transferred securely on Freight Trucks. I hope you can give us another chance. Thank you very much for your consideration.

Posted 2 years ago

“Great attachment well built but missing a lot of paint where it never got sprayed.”

Helpful Report

Posted 2 years ago

Hi Brian, thank you for the review and my apologies about this. I have had a chance to check and I can see that one from our team has reached out on 09/14 however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Top 3 point bracket bent was dropped in delivery some time”

Helpful Report

Posted 2 years ago

Hi Ronald, thank you for the review and my apologies about this. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. I have had a chance to check and I can see that a return was keyed and the refund was issued on 10/06. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration.

Posted 2 years ago

“Great product and well made. However, packaging is very flimsy, and did not survive the abuse done by Fedex so it arrived dinged and scraped.”

Helpful Report

Posted 2 years ago

Hello Maher, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If the item is not functional due to the damages, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“The positive parts of the experience: solid crate made from steel angle (shipper managed to bend it and shred the interior boxes anyway); easy assembly despite no instructions. Negatives: two grease zerks were missing; the "boom band pole pin" joint has a lot of side-to-side play, which could increase wear and allow dirt into the joint. Recommend including washers or nylon bushings, or just make the bucket fit better.”

Helpful Report

Posted 2 years ago

Hi James, while we are really glad that you are satisfied with the Fronthoe, We also apologize as we understand that there are areas on the design that we can improve a upon to deliver a better experience. I have had a chance to check and I can see that one from our team has sent an email as a follow up on 09/13 and thank you for responding that you have sourced the missing grease zerks and also provided information on the default hydraulic couplings that came with the attachment. We value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. Thank you very much. You can also submit a product request by following this link - https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071

Posted 2 years ago

“Basket is nice and as advertised. None of the hardware was useful for attaching to my ATV. You should consider including U bolts in the future.”

Helpful Report

Posted 2 years ago

Hello Wylie, please accept our sincere apologies if the hardware was not useful. I have sent your suggestion to use U-bolts in the future. In case you encounter any issues with the item, feel free to reach out, and we will gladly assist you. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“some of the engineering is questionable had to buy longer bolts to attach disc to frame do not care for the way you angle the disc with pins”

Helpful Report

Posted 2 years ago

Hi Bill, thank you for the review and my apologies about this. I have had a chance to check and i can see that one from our team has reached out on 09/13 but we've yet to receive a response. f you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Have yet to use the bucket fork attachment so cannot speak yet to function. First shipment arrived damaged with the lever on the locking screw broken off at the weld. The replacement was processed and shipped promptly. Hoping the experience with the first shipment is not indicative of quality.”

Helpful Report

Posted 2 years ago

Hello Reggie, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on September 09, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The order process was easy and the sales department was helpful. Upon receiving my 200FLAIRDB i downloaded the manual and found that it does not cover my model, thus I had to make assumptions on some things. Once I had it assembled I found that there were quality issues. Grease fitting and hydraulic fittings were loose or improperly assembled. I did not find loose hydraulic fittings until I hooked up the unit to my tractor and started mowing then there were substantial leaks. This unit requires three pins to hook the mower to the three point hitch but only 2 were provided, thus I had to drive 25 miles each way to Tractor Supply to purchase the correct pin at a cost of $19 not counting the cost of gas to make the trip. One grease fitting that is not shown in the manual hooks to a small copper tube that goes into the blade axle on the gearbox side of the unit. The tube is to short so when the compression fitting was installed it did not grip the copper tube. When I tried to grease this fitting the grease simply squirts out and does not go to the bearing. The mower does work well when cutting and is what I was looking for. I have reported these issues to Titan and am awaiting a response.”

Helpful Report

Posted 2 years ago

“Had a glitch in the ordering online - when contacted cust svc was told price was up $100 from few days before with NO WARNING - doesn't seem a real good neighborly practice from here. Otherwise, received item in good time. Not yet tested, but expect will perform fine.”

Helpful Report

Posted 2 years ago

“Was able to assemble in about 90 minutes. No assistance from the manual and some of the parts didn’t line up.”

Helpful Report

Posted 2 years ago

“My blade is manual. I'd like a video that shows how to remove/replace the bolts to change the angle.”

Helpful Report

Posted 2 years ago

“Shipping was quick. Item arrived 2 days after placing the order. I had to modify the end of my draw bar as it did not fit into the top of the attachment.”

Helpful Report

Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,839 reviews