“Two things struck me when comparing Titan and other companies. The website was clear when looking up product specs and pricing. The sales person was efficient in processing the sale and getting it done. That's why I chose Titan.”
Hi, we apologize for any inconvenience you experienced with your order. We understand your frustration regarding the cancellation request and the rerouting process. Please know that we take your concerns seriously and will strive to address them promptly to ensure a better experience for you and all our customers moving forward. I checked your account and found that you had already spoken with one of our management support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“The 72" Finish Mower I purchased is well built and solid. Should last many years. The only reason I didn't give five stars is the center blade would make contact with the deck in the very front. Not a show stopper by any means but had to grind a small amount of metal to allow the blade to rotate without rubbing the inside of the deck.
I will definitely purchase more Titan Attachments in the future.”
“The item I ordered was delivered very quickly. The freight company did a stellar job. I ready like the quality of the rock and
debris rake that I ordered for my tractor.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“The adapter was 1” narrower than my tractor loader brackets so had to deal with that. But I found a way to make it work and I really like it now. Speedy delivery too!”
“I am still hopeful Titan will do the right thing. I cancelled an order that was still sitting in their warehouse and was then charged a 20% restocking fee without being told about it. I was denied my initial request for a full refund from a manager. I was not called by anyone yet only sent an email. I responded with a n email rescue sting to have this reviewed by another manager.”
Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our management teams' support, who explained to you about the restocking fee. Please email us at info@titanbrands.com if you require further assistance.
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