Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I ordered an adapter to fit an EA Grapple, built for a John Deere, to my Kubota L series tractor. Shipping was quick. Price was reasonable. It didn't fit. Had to open up a hole on the bottom before it would mate with the Deere quick attach. The tight fit would be a nuisance if I had to switch this with other implements, but it will stay attached to the grapple, so not an issue for me. The SSQA side is also a close fit. Not much room for error when hooking up. Conclusion: It solved my problem. Shipped quickly, but would have appreciated not having to modify it. It could benefit from a slightly better design or build. Fairly priced. I was anxious to get this grapple in service, so I never contacted Palletforks.com or Titan about the fit to see if my adapter fit was an anomoly.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“8 bent “teeth” on first use. Way too thin of material and I wasn’t even in rocky soil. Just fluffing for seed.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“to long on delivery”

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Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“I have been quite happy with my Titan Light Duty clamp on forks. However, the subsequent purchase of the matching spreader bar has not been very good. The first order arrived poorly packaged due to the adjustment bolt having ripped through the thin cardboard box. That same bolt was cross-threaded into the welded nut and destroyed the threads on both the bolt and receiving nut. Customer Service (Grace) promptly replaced the order with a new spreader bar. That second shipment experienced the same ripped cardboard due to the adjustment bolt during transit. However at least the bolt could be removed and the adjustment knob installed. But I have to state that the quality of the item leaves a lot to be desired. Welds are adequate but the assembly of the box tubing is not straight. I've not tried them on the forks yet due to weather but I'm hoping they will even slide over the forks. We shall see.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Suitcase weight I ordered was not built square. All 4 wheels do not touch the surface. Packaging was very poorly done.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Delivery was timely, only compliant was weld quality of product. Product is well built just a few shoddy welds.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Shipping delay. Should have notified me that the part had been damaged in shipping.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Hi I really like the titan John Deere forks that I received but I didn’t like how they were shipped. The main body was not wrapped very good, fed ex delivered the forks and it looked like they dropped the frame and drug it across my driveway. One of the corners was smashed in and the paint was all scuffed up. So I’m not sure if that’s a Titan or Fed ex problem but it needs addressed.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Your feedback has been forwarded to our Shipping Team to help improve our carrier services. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The first implement I ordered was a "scratch and dent" quick hitch. It arrived with no packaging at all, just a shipping sticker tapped to it. Needless to say, after shipping with no packaging, it was certainly a scratch and dent. The second implement, a 2" three-point receiver hitch did arrive in cardboard packaging, but half the implement had torn through the cardboard box and was protruding out. One of the cotter pins was missing and several chips and scratches where on this "new" implement due to the poor choice of packaging. A wooden skid or crate is necessary to properly ship tractor implements without damage. I contacted customer service asking for a replacement cotter pin. They claim Titan is out of cotter pins and that I can go out and purchase one and ask for a reimbursement, placing the burden back on me, the customer. I strongly suspect Titan has plenty of cotter pins available, but would rather not pay the shipping and handling associated with fixing their mistake.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that the pin is currently out of stock. We can issue a replacement part for you but sourcing might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Shipping was fast but the welds were pretty bad. Ended up grinding out the welds on the top brackets and rewelded them. The holes on the bottom brackets were about 3/16 to low so had to cut them off and move them up. After all that it works great! Lol”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“Attachment (boom) was great. Arrived missing parts which were shipped after advising Titan. 3 stars because survey request emails have been relentless.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Item seems well made. No instructions on mounting forks to base and it was difficult. Forks delivered but base not received until 2 weeks later. Luckily fedex man was nice and helped me lift it. Not packaged or mounted to anything. Very heavy.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“took way too long to receive from when i was told it would be here then order was delayed again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“The Forks are great. That being said , it took over a month to actually receive the complete product. The forks without the frame came after a week. A month later the quick attach frame came. Thank goodness I was able to barrow my neighbors quick attach fork system to do some of the work I needed done during that month long wait. It’s unfortunate that seems to be a reoccurring problem for people who order Titan products. If someone is in a hurry, then they might want to consider biting the bullet and pay more for a similar product that can be delivered in a timely manor. I would recommend Titan beef up their on hand inventory considerably. That’s all that keeps me from giving the company a perfect review. It just makes good business sense. If you don’t have it on hand, then you risk losing a sale, or costing others down time. (“Time is money after all”)”

Helpful Report

Posted 2 years ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The information about the product was unclear after receiving the flail mower I wish I had bought a different one”

Helpful Report

Posted 2 years ago

Hello, we apologize for any inconvenience. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. You may also reach out to our product team for any product inquiry. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Attached the stump bucket to my tractor and went to back up with the bucket in the soil, the bucket came loose from the quick attach. It seems the bucket is very loose on the quick attach, I am going to take it off and let a friend of mine attach it to his skid steer to see if that makes a difference before looking into warranty.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. In case the issue is not resolved after trying to attach it to another skid steer, to best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The attachment alone is great however, the way it was packaged for shipping was not the best and subsequently in shipping was damaged. We are currently working on getting the damaged piece replaced.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Unit very well built and heavy duty but needs some work on putting non swivel tires and also needs a better way to raise deck higher off the ground and more than 3inches”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Decal was poorly installed so I peeled it off. I then applied GoofOff to remove adhesive residue and discovered that the gloss black paint on the Titan wire spooler came right off. And I also found that there is no primer underneath this cheap finish coat, so time will tell how long the paint will hold up before it begins to rust. This product is advertised as having black powder coating finish, which is false advertising, or if it actually is powder coating, it was incorrectly applied.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“the radius on the top hook was incorrect. I had to grind down the top of the lower pin to get to slide throught the hole”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews