Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Was disappointed with getting the shipping, the email I received left me to understand the forklift attachments were shipped secured together and indicated it would ALL arrive together on a certain date but it came in 2 seperare shipments on 2 seperate days, why wasn't it palletized and shipped as one unit, I had to arrange my schedual to accommodate meeting the FedEx delivery also didn't care for speaking to someone from India to get information before ordering , I had a hard time understanding them, They couldn't give me the correct information which as a result almost did not order, I would very much appreciate speaking to something from the U.S. I will be more cautious before ordering in the future. the product appears to be well made and contructed”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not satisfied with how we shipped your order. I checked your account and the order was shipped separately to avoid charging our customers an oversized handling fee. If we ship the items at once, you will be charged an oversize handling fee. Due to increased costs, additional charges apply to Titan Attachments products because of size, weight, or special handling that is required to make sure your order reaches you safely. We hope for your understanding. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Complete order took to long to get here”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“unhappy that grease fittings missing and hydraulic hoses rubber chaffed off where they connect to cylinder. Would liked to be contacted regarding these issues.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“equipment was back ordered which I recognize what the date was not the right date that they sent. It was way past two.”

Helpful Report

Posted 2 years ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“This is the second set of six prong bucket attachments for a 60 inch bucket I have ordered from Titan. I am pleased with the first set of prongs I Purchased. The first set had the tightening bolts with a round hole and a square head for tightening the attachment to the tractor bucket. The set of prongs I just ordered had tightening bolts with only a round hole at the top to tighten the attachment to the tractor bucket. I am thinking this will fail me in the long run because I can not tighten the bolts tight enough to keep the attachment on the tractor bucket. I would like to have tightening bolts with a square head on top for tightening the attachment. I purchased the new set of prongs for a second tractor that is located on another farm seven miles away from the other tractor with the original set of prongs.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“Bolts were too short. I had to buy new longer bolts and nuts.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Received my item not boxed up, not in any create, the item was delivered Fedex not on the date that was said which was not a real issue. Disappointed upon receiving would have returned the item but the return cost plus restocking fee wasn't worth going thru the hassle. Item was not as well built as described even though it was American built was the reason I chose instead of the other items similar.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Shipment arrived damaged, welds are marginal at best. Green powder coating is ok, but thin in spots. Titan did send new handles for the quick hitch after I reported the issues, however, the handles didn't come with the rubber grips, and the original grips are almost impossible to remove. Definitely an issue of I bought cheap, I got cheap.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you with the part replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“Fit great, welds were absolutely terrible and shipping got pushed back four different times from the initial projected date.”

Helpful Report

Posted 2 years ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“the quicktach tolerances i think are a little too lose. I think you need to put more time into figuring out the correct tolerances and then making sure quality is there everytime.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider your suggestion. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“It's a great chipper. However the assembly instructions didn't exist and there's no real visible pathway to help if it's needed. I couldn't find where just one set of wires should connect, and I'm still waiting on accurate answers 2 weeks later. Luckily I found that they're not necessary to operate the chipper, but I still don't know where they go exactly. Just include assembly instructions, and this won't be an issue, or at least a link to a pdf or YouTube video.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if there is no manual included. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product has a manual. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Product is good, however arrived rusted with paint scrapped off.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received arrived rusted with paint scrapped off. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Still waiting on frame for forks but the stump bucket is off by 1/4 inch pin center to center and rt side is 1/8 to high”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the stump bucket is off by a 1/4-inch pin. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I was disappointed when I received a partial shipment and I had not been notified that there was going to be a partial shipment. I had to call to find out what was going on. I was then informed that part of the item I ordered was on backorder. At least the missing part was shipped within a few days. I am happy with the forklift attachment though at this point. It fits nicely and appears to be well made. I have not used it very much yet.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“The instructions to assemble the bike rack we're not the easiest to figure out.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you had a hard time with the manual. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Pieces are always missing. I am no longer shopping here.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Had to trim the hooks and elongate the holes on my forks to make them fit the adapter plate.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. We are glad that you were able to fix it. For any quality issue, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“It went better this time with FEDX than it did last time.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Very first use ine of the links caught a small rock in ground and pulled wire li k out about 9 inches ruined a whole row”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Trying to get technical info re: extracting the snow blower from the metal shipping frame was frustrating and ultimately incorrect. I asked if the triangle above the device could be used to hoist the blower and was told if I tried I could void any warranty (not allowed to talk directly with a technical person, but second hand through a customer service rep). I then asked if there were bolts that could, on release offer access to the three point hitch attachment as was assured, by a customer service rep, that there was (there was NOT). The manual does not address how to remove the blower from the metal shipping frame. In the end I needed to hacksaw the metal frame on the 3 point side to extricate the blower with my tractor. I would love to know what your technical people recommend.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the manual you received is not very useful due to its unclear presentation. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews