Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I love my grade scraper, I think it's a good value, but I ordered and paid for the 18-in Replacement Shank x6 6 FT Land Leveler and Grader x1 kit and never received it. I called both the shipper and Titan Attachments, but haven't heard from either, if I ever get the replacement I would be happy to change my rating to 5”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Plate metal is higher quality but the tubing is weak. Welds are done with wire welder and within the first day broke most of the welds and had to resend them myself and add support metal strapping to keep fins from bending when catch small stumps or roots....”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Contacted customer service via message to cancel order. Never received a response. Called Customer Service a total of 3 times to get the RMA number and Address to return it to.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our specialists, who had already submitted your return request. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“A couple of the links broke right away and I had to go to the store to replace them before I could get any work done”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the links broke right away. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Not able to use the attachment came missing parts and waiting for the parts with no estimated time frame”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I bought 2 pieces of equipment. A grappler and backhoe They seem well built , except between the 2 they were missing 5ea zerk fittings and the units did not appear to be greased”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to make sure that the product will be greased. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Purchased a dump box that was supposed to fit a john deere 3 point hitch quick hitch and it does not fit the top hook. Very frustrating!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“the order was placed on the2/17 with a 5 day delivery time given. The order was lost and not delivered in the time frame originally given. after multiple calls the second order arrived on 3/14”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Delivered fast but came with no instructions. So I was able to figure it out by looking at other hanging shelves. But everyone may not be able to do that.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=24775565&c=3642276&h=waPNFJ_KgJVMqKev0mGeyAdmhQPf7AKhiO3ATuRRzqnjFB7M&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“It is pretty well built but the product doesn’t spread in a consistent pattern. The write up stated an edge guard feature that was operated by your foot instead of a cable and handle. Pulverized lime just sits in the hopper and won’t come out. I’ll have to use my old spreader for some areas of my lawn because this spreader makes a mess of it. Not happy.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Missing welds in two places. Receiver hitch tubing thin walled and disappointing after experience with other Titan attachments.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Purchase went well and the product seems solid. Pricing was good. Shipping time seemed reasonable, however the item arrived slightly damaged because the metal frame built around the box blade fell apart in shipment somehow. So one of the blades is slightly and some of the red powder coat was scraped off. On the sides of the box.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“So far not real impressed. The first quick hitch looked like it was dropped out of an airplane I repaired and went and bought was missing and straightened that was bent. But they stepped in and sent a replacement. The bump box when hooked up hits the top hook of the 3 point hitch and bent it all up. Had to add bumpers so that the bed wouldn’t come down All the way and hit the upper hook of the 3 point hitch.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The attachment did not fit. I sent measurements to Titan. Their returns department says it may be some time but they are working to resolve the issue. Since I needed the attachment to use with my new skid steer tractor loader, I was forced to go buy a new bale speer for over $1100.00. The make of the attachment for 400 and 500 series is such that it cannot be used on some HLA and John Deere buckets. Might want to weld a skid steere plate instead of using this attachment.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Carton package was totaly ruiend and paint was orange photos showed yellow but all parts were there and undamaged”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We are delighted that all parts are complete and undamaged. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“If you parts after the sale then buy elsewhere.”

Helpful Report

Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com so we can assist you further.

Posted 2 years ago

“I'm giving you a 3 star, I believe it was FedX who lost the 1st pallet fork attachment so you shipped another one. I Recieved the replacement and sad to say one side has scapes down to bar metal other side is scuffed up and deep gouge in front. Don't no if it left your building that way or was damaged in shipping. Not happy paying new price for something that looks used. I no I will probably scratch it some time but that should be up to me.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigours of transit. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I enjoyed the ability to navigate and use the website. It was frustrating as a first-time buyer to complete the order, reportedly because of system glitches. However, Customer service was very helpful. I was disappointed that On January 17, 2023, the grapple was offered for several hundred dollars less @ $2174.97. Given the need for me to interact with a CSR I would have liked an offer for the previous 30:45 day sale amount. I was disappointed to learn that the advertisement for Free Shipping was not a true statement. While the shipping seemed reasonable at $75.00 it was not as boldly advertised on the website. Fed Ex freight delivered the Grapple and was excellent to work with. The grapple was shipped with industrial skid steer attachments even though I selected the Tractor option when ordering. As a result, I had to purchase and install Ag connections to the hydraulic hoses. Lastly, my account with Titan does not show the purchase in my history and I have not yet received what I would consider a usable invoice for the purchase. My overall experience with Titan is positive and I would recommend them to anyone. I point these things out purely to improve future customer service and possibly help someone else avoid hiccups in the process.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with our 60" Extreme Root Grapple Rake Attachment. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“The product was as described. However, the first shipment never arrived and learned the package was damaged from the carrier. I had to find the tracking to inform Titan than there was a problem. So had to wait longer before a new shipment was created and delivered. So, what would’ve taken 1 week to get took 4 weeks. Not Titan’s fault but they could have been a little more proactive about it.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Order #SO0000065050, My experience with the sales staff was pretty good, I was looking for a set of forks for my Kubota BX23 and it took several calls to narrow down my choice. Two of the three salesman were very helpful, one acted like he didn't care either way if I bought from Titan or not.My disappointment in the product so far has been two-fold, first I wanted the 42” forks but I was told those were not available so I went with the longer ones. I didn’t want the added weight (which is why I didn’t want the standard raised backstop forks) but I was afraid the 36” forks wouldn’t be long enough. The second disappointment came when I received the shipment and the forks and back rest came as separate units. My immediate thought was how come I couldn’t get the 42” forks if they showed available with they were available if I had ordered the standard back rest with the guard on the top, hence my disappointment.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We sometime run out of stock of multiple items at times. When this happens, we do not recommend selling items that may or may not be available soon. We are happy to offer what we already have on hand, to make sure we meet a timely order fulfilment. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews