Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“No way to stow thumb against stick and was told by company to just take the whole thing off and store it somewhere while digging. Very poorly designed overall. Out of the three options for thumb angle one of them is almost useable other two are as useful as wet toilet paper. I will say that the thumb itself is made from thick steel Buy a thumb from another company that has a way to store it against the stick while digging and that has better options for work angle of the thumb.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Shipping was great . The grapple is very well build . One of the JD pins would not line up with my front end loader quick connect so I had to do some modifications to make it work”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“The quick attach came and is built very solid. The pins in the release levers were both bent right out of the box, I had to grind where it connects to the lift arms because it was not cut straight and would not allow the control balls to fit inside. So now I have lost that valuable enamel to protect it. Very nice otherwise, the shipping was great and I will surely come back, however quality control needs addressed.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback. We strive to make sure all of our customers are happy, so we appreciate your time sharing your esperience. If you ever need any help, please don't hesitate to reach out to us at info@titanattachments.com. We are always here to help.

Posted 2 years ago

“The teeth themselves seem to be good and just as described however, the bolts are the wrong size and completely different style than the picture and description.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We have reached out to you via email on the 17th of March but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanattachments.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“The 32 in Thumb is great, good quality and very heavy duty. but, missing parts, the lock clips that hold the pins in place are missing.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com,  and we will be more than happy to assist you.

Posted 2 years ago

“Did not appreciate having to get a grinder out to make the forks fit. A little more care in welding or a proper jig might be in order. Will probably NOT be a customer in the future.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Well made attachments for the price. Three stars because two of the three attachments i ordered had minor flaws. The pallet forks had a slight bend in the frame and the 3 point reciever hitch had the reciever channel welded on backwards.( I was able to drill an additional hole in it and it works fine.) The hay sprear is as it shlould be. Overall i am happy with the products .”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“The attachment works great but the connecting pins are cheaply made they bent within the first hour of usage”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the connecting pins bent within the first hour of usage. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Everything looks good but the hoses are to short is it possible to get longer hoses”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not satisfied with the hose. We pride ourselves on providing high-quality products. Unfortunately, we don't have any hoses other than the one included in the item. I have forwarded your feedback to our product team for them to consider changing the hoses. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Many more parts missing than expected. Item was basically unusable without some of the parts missing.”

Helpful Report

Posted 2 years ago

Hello! We are sorry to hear that you received a damaged item. I checked your account and found that you had already spoken with one of our Product Support representatives who assisted you with the part replacement request. If we can still turn this experience around for you, please don't hesitate to reach us at info@titanbrands.com.

Posted 2 years ago

“Some of the parts had paint gone off the unit. And the metal is cheap. For the price. I would look around else where.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We strive to provide our customers with the highest quality products. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

“Auger became cheaper then what I paid 2 days after the purchase. I feel like this company plays too many games with pricing , discounts , scratch and dent offers.”

Helpful Report

Posted 2 years ago

Hello! We are sorry for the inconvenience this may have caused. We would like to inform you that our prices are subject to change without prior notice. Prices are affected by many things such as increases in tariffs, shipping costs, & product costs. Our company’s vision remains to provide quality products at an affordable price to consumers. We recommend signing up for our newsletter to be notified of any ongoing sales. For future concerns, please reach us at info@titanbrands.com.

Posted 2 years ago

“The good: Grapple, stump bucket, & ripper arrived in decent shape. The bad: 1. pallet fork frame arrived all scratched up. Was offered a 5% discount but never received it! 2. The forks were shipped at the same time but arrived in separate shipments. Forks were rusted and scratched up as if they were used. Was initially offered a 5% discount, but was not appropriate for shipping apparently used & rusted equipment. Fortunately, I was shipped decent new ones and I returned the rusted ones. My recommendation is to wrap these items in pallet film or similar because FedEx Ground scratches the *&$% out them! Also, I was referred to Titan by the JD salesman, however, he and I both had such a frustrating time trying to find info (even over the phone) on the hydraulic connection compatibility of the grapple with a JD M class Heavy Duty tractor, he will never recommend Titan again for a grapple.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigours of transit. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“It arrived with a torn hose and damaged connector. I was told they were going to send me one in about 2 weeks, but am still waitning.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigour of transit. Please reach out us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The arrival took almost a month. The product has a manufacturer defect and the customer service to get it taken care of has not worked out well. I am still waiting on a resolution. Not happy at all.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com and we will be more than happy to assist you.

Posted 2 years ago

“Seems like quality has gone down with attachments especially paint job”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I have forwarded your feedback to our quality team. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Item came damaged and customer service was ok.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I would like to give a 5 star review, which I believe the product quality deserves, but the return policy forces me to go lower. I used a company representative on the phone to determine which grappler fit my tractor and lift, with provided identifying information. I asked if the hydraulics were available online to complete my order and he said they were. I clicked and ordered both items. So, I used a company representative and didn't read the fine print on the website. When I went to have the hydraulics installed, the kit wasn't the one I needed. I hadn't opened it any more than necessary to view it and determine it wasn't what I needed. When I sent the picture of the unopened product, they determined I would have to pay the return postage ($75) and they would charge me a 20% restocking fee. On an almost $1000 item, that would be a $200 restocking fee. I consider this grossly unfair and told their representative so in an email chain spanning a week or so. I get asking me to pay all the postage both ways. No complaints here. But I greatly resent returning a product ready to resell and being charged $200 for the privilege of purchasing from them when I can't hand a mechanic the product and determine if it is correct. Lesson to be learned for local purchasing. They can still make this right by me and refund my restocking fee.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not satisfied with our return policy. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The upper pin on the right side was welded on about ¼ inch high. I had to cut off about ¼ of the pin so it would fit the hole in the 120R loader on my John Deere 1023. I wish this app would let me upload the pictures I took of the pin on the base assembly.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“No instructions”

Helpful Report

Posted 2 years ago

Hello Denny, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://support.palletforks.com/hc/en-us/articles/4907022892045. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews