Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The attachment wire pull out after about five hours of use while using two concrete blocks as weight. I replace the wire with 9 gauge chain length fence. Redid the attachment points. Cost $30.25 and it works just fine.”

Helpful Report

Posted 2 years ago

Hello James, please accept our sincere apologies if the wire pulls out after about five hours of use. We pride ourselves on providing high-quality products. In the future, we suggest you file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Works great Shipping was good Delayed a day due to weather but that’s Mother Nature”

Helpful Report

Posted 2 years ago

Hello Kirk! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Package arrived with a handle protruding, hardware parts loose inside the box. Terrible instructions and no YouTube or other video to assist with assembly.”

Helpful Report

Posted 2 years ago

Hello Jay, please accept our sincere apologies if there is no video available to assist you with the assembly. Unfortunately, we don't have any video available yet but we will consider making one in the future. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Seems heavy duty enough. I haven't used it yet. I got the 5' forks to provide better visibility when lifting. My complaint is Titan advertises Free Shipping with all their products, then when you place the order $75.00 extra shipping charge is added. I am not buying a huge piece of equipment here. Everything is on one small pallet. Sloppily tied down, the forks were falling out of the bands and off the pallet. Also i was never notified when titan shipped this. One morning I checked my email and it was from the shipping company saying they were delivering it that day. Good thing I was home.”

Helpful Report

Posted 2 years ago

Hello Timothy, we are sorry to hear that you did not receive a notification upon shipment of your order. Our system automatically sends an email notification to the registered email address with the tracking details. Please also check your spam and junk folders. Also, we still offer free shipping, but due to increased costs, additional charges apply to Titan Attachments products because of size, weight, or special handling that is required to make sure your order reaches you safely. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“We are pleased with the product ( pallet forks) , but we’re frustrated with the delivery by FedEx. Delivered 1 fork and received the second fork a week later- unacceptable.”

Helpful Report

Posted 2 years ago

Hello Andrew, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanattachments.com.

Posted 2 years ago

“Delivery it was amazing. Overall the only reason why they got a three instead of the five star rating was because the metal for the clamps have already bent”

Helpful Report

Posted 2 years ago

Hello Tim, please accept our sincere apologies if the metal for the clamps has already bent. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The products are always pretty good quality just found the check out billing confusing. When I ordered landscape rake I thought I had included wheels based on price it looked correct with free shipping didn’t realize there was a fee for oversized load! It should be clear and think you should be upfront with price.I ordered the wheels after original order and probably paid a little more than if I had included it in original order!!!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. The oversized handling fee is indicated in our shipping policy page - https://www.palletforks.com/shipping-policy.html and at the last page of your checkout process. This is not indicated in all our products, as we also have items that can be shipped through ground delivery. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“Trying to make a return. Response is very slow”

Helpful Report

Posted 2 years ago

Hello Miles, please accept our sincere apologies if there is a delay in our response. I checked your account and found that you had already spoken with one of our product specialists, who processed the return for you. I checked, and the return details were sent via email on 03/06/2023. Kindly check your email or reach out to us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Very sketchy welding. The welders need to learn how to weld a little better.”

Helpful Report

Posted 2 years ago

Hello James, we apologize for the inconvenience and thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to inform the manufacturer about the welding issues. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I have bought several pieces of equipment from Titan. I have been pleased with everything else I have bought with the exception of the last item the bale spear for my loader . Very well built piece but I can’t get the large spears but to tighten and the bolt holding one of the small spears snapped when putting very little pressure tightening in place . Other than that Titan has delivered in a very timely matter and has pretty nice equipment. I work for a John Deere dealership as a manager and compared to Frontier same if not better equipment at a much lower cost”

Helpful Report

Posted 2 years ago

Hello Pete! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“The order part was easy. However, the shipping was horrible. FedEx lost part of the order and Titan has a policy to give FedEx a week to find it. It took an extra 2 weeks to receive the remainder od the order. Stop using Fedex.”

Helpful Report

Posted 2 years ago

Hello Mark, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanattachments.com.

Posted 2 years ago

“Seems like a good quality spreader so far. The assembly instructions were awful.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We will also take note of your feedback regarding the product manual as it will help us improve our service to serve you better. We hope to be able to serve you again!

Posted 2 years ago

“I would have given a higher rating except for the fact that the pallet it was shipped on was almost damaged to the point that I couldn't unload from the truck, got it on the ground and repositioned the forks, made it about 40 feet before it finally broke to the point of no longer being useful, went to house and got a couple of straps to secure and make it the rest of the way to my house. Buying experience was fine, shipping condition when delivered left a lot to be desired.”

Helpful Report

Posted 2 years ago

Hello Jeff, we apologize for the inconvenience. Unfortunately, we have no control over these issues, although our carriers try their best to deliver the packages in good condition. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can improve their delivery methods. Please email us at info@titanattachments.com if you need further assistance.

Posted 2 years ago

“Sent the wrong item that I ordered.”

Helpful Report

Posted 2 years ago

Hello Steve, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Product not delivered as originally scheduled, however notification of delivery date change received from Titan. No notification by delivering carrier. Product was unloaded in front of main entry door of residence with no notification of delivery. Again, email from Titan advising delivery had been made was only way we knew it had been delivered. Poor communication by your contract carrier. Product was put close enough to the entry door one could have stumbled & fallen if they did not know what to expect.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We will be sure to let our Shipping Team know about your feedback to help improve our carrier services. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“This took some modifications in the locking mechanism in order to release impliments”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“The item is pretty basic, and seems to be what I wanted; a front frame for my loader, easy on, easy off, with a 2" receiver for a trailer hitch. My only complaint is that it was delivered two days later than the date promised when I ordered it. I waited around for it to arrive, and then finally received a notice from the shipper FEDEX that delivery would be delayed. This product would be MUCH better if it also was set up to receive pallet forks, which would not be very hard to do. A simpler solution would have been to add the receiver to a frame designed to receive pallet forks.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the delay in delivery. You can send your product suggestions at https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“the spears don't fit the back attachment that we bought for it”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“the products were what I expected however the packing was very poorly done. Heavy metal Painted items thrown on top of each other with nothing between and loosely banded is a recipe for lots of paint loss and burred metal that now catches your fingers. Rust already starting to form on the bare metal.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“Looked pretty good but the 3-point tabs were bent, I will have to work at getting those fixed so I can connect to my tractor.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. Should issues come up with the item, please feel free to reach out to us at info@titanbrands.com. We hope to be able to serve you again!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews