Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The right side pin hole did not line up with 220R john deer loader. Had to ream out. Other than that, it works pretty good.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“Your 5% first time discount code did not work. I was billed for 100%. Disappointing.”

Helpful Report

Posted 2 years ago

Hello. We apologize for the inconvenience. Unfortunately, I checked, and the item you ordered was on sale. Please be advised that you cannot use any other discount/coupon on top of items that are already discounted. Please see the terms and conditions attached to the 5% coupon code that was sent to you. We suggest you use it soon on a future order. If you have any concerns, please email us at info@titanattachments.com.

Posted 2 years ago

“Received the unit. Structurally the unit is exactly what I wanted and built well, works great. However, the hydraulic hoses were dry rotten and cracked. I knew the hydraulic connectors would have to be changed to fit my equipment, what a pain. I could not find adapters at five different shops. decided to cut the ends off the dry rotted hoses and install new ends. Can't do that either due to some weird size hoses. Ended with replacing both hoses after six hours and driving around everywhere. How about standard equipment that correlates to materials used in the U.S.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for the inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider your suggestion. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Quick connects are flat faced and I can not find replacements to make them pioneer.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Paint damage everywhere on frame. Not actually in a box. Exposed and damaged all over the place. Expected this to show up on a pallet.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Product is made really well but finish is terrible looks like it was used and returned and sold to me as new. I know this is going to take a beating I just don’t think it should look this bad out of box.”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Had to grind lower pins to make it fit my JD loader. Give them 2 stars for quality 5 stars for shipping.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The release handle bent my top link on the first use. Shipping, packaging, and quality first class just need a redesign on the handle.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Bolt broke on the attachment. I used on for a few days.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The tines are too long for a cat 0 implement.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The overall quality of the shipment looks solid and heavy but it was delivered on a pallet, and bolted to a steel cage (inch and half flat bar steel) that totally surrounded the finish mower deck for shipment. There is considerable assembly required for the unit and the need to have tools to cut the steel cage away, mechanical know-how to assemble the unit, and a tractor loader to hoist the 500-pound deck while assembling all the pieces, are required. The package was delivered in the back of a semi, had I not had pallet forks for my front-end loader to off-load it, I am not sure how the driver would have delivered it to my residence. I did have all the tools needed, such as battery-powered band saw to cut away the cage, impact-wrench, full supply of hand tools such as ratchets, sockets, box wrenches, etc., tractor with front-loader and pallet fork attachment, and skills to assemble it all. But if you don't have the requirements, and you are having this delivered to your residence without a loading dock, be prepared to be frustrated with having to outsource it all to a contractor before being able to mow with it.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback, and we apologize for any inconvenience. I have forwarded your feedback to our shipping department for them to consider your feedback. We're delighted you received your order and that you think it is solid and heavy. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Misrepresenting size Don’t work for me”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The box of bolts came destroyed and missing g 2 spikes amd a straight bar”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The product was delivered without any directions. It was left out in the rain, which is not a big deal but the cardboard box was destroyed by the rain and I couldn’t find any directions. I will be trying it out in a couple of weeks!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the package was left in the rain and ruined the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23216334&c=3642276&h=f1dGUQ6VwK3DOZ_84mSYFD4uxWYQ47sMpZw7WCh3ujxZdDjo&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Don’t know if it was FDX or Titan, but I got both parts, separately, the boxes destroyed and part’s missing. I’ll find out on Monday how this rating will change depending on how difficult it is to get the missing parts”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Please check the entire box and let us know which part is missing to issue a replacement. Please email us at info@titanbrands.com to further assist you.

Posted 2 years ago

“Like other buyers, I had to enlarge the bottom holes because the attachment does not fit a series 500 JD loader.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. You may also reach out to the product team to confirm if a certain item will fit your tractor. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The new rack fits fine I did not get labels to send the old one back. Let me know so I can get it to you. Things happen but it was corrected and I am happy with it.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. As for the label, it was sent to your email on 03/10/2023. Kindly check your email and email us at info@titanattachments.com if you still can't find the label.

Posted 2 years ago

“Product is great. But the bolts are missing the nuts to attached the pole to the carrier.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. You can email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Ordering process was quick and efficient. Delivery had to be rescheduled because of the wrong equipment on the delivery truck. The stump bucket arrived but the side of it was bent and had to be ground so that it would lock into place on our tractor when we tried to use it. Shouldn’t have to adjust an $800 attachment so that it will work.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I like your attachments but FEDEX is the worst delivery people there is.About 8 out of the last ten orders I got with them they left behind my mail which is about 1/2 mile from my house.I pay for home del. and that is what.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx failed to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach out to us at info@titanattachments.com if you need further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews