“If I could rate this experience a 0 I would. It took 5 weeks to get the product and when I did it was damaged. I emailed my concerns no reply,No customer service!!!!!!”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
“The debris forks are well made and fit my kubota bucket well. The clamps seem to hold well and over all I think it seems like a decent, well designed attachment.”
“The unit I bought doesn’t work with my John Deere 5105M cat 2 quick attach. The cat 2 spacing is way off. Makes me sad as I had big plans for its use. Nice quality but not useable. Wasted 550 bucks at this point!
Vance Hunter”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Haven't had the chance to use the pallet forks yet, but you asked me how you guys did. The product came scratched in several places, yes I know it will get scratched with use, however, when buying a new product, you want the equipment to look new, not used. Now this could have been the shippers fault, but some wrapping probably would have kept this from happening.”
“The item arrived on time with all parts described on the site in pristine condition. Looks solidly built and expect to get very good service from it once haying season arrives.”
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and 2 packages have been delivered and 1 is still in transit. Kindly monitor the status of the last shipment and contact us back if it shows no movement for 7 business days. If you have any other concerns, please email us at info@titanbrands.com.
“For starters you need to change your listing on this item for a minimum hp tractor required,now I have an attachment that I can’t use and can’t return because of your return policy,and a 25 hp tractor isn’t strong enough for the stump bucket.
Even when I typed in a John Deere 1025r stump bucket, this attachment came up for sub compact tractors so, I bought it. Now I’m stuck with it because I tried to use it and my tractor isn’t strong enough.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“Was excited after reading prior reviews about the quality of the open box equipment, was disappointed when when I received it. Box was destroyed, parts were missing, and the attachment looked like it had been used on a farm daily for 7 months. It works as it should so I have no complaints regarding its construction, just its handling by the prior owner. I knew this was a possibility when ordering, just disappointed based on other reviews.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.
English
