“Ordering process was quick and easy. Communication was amazing as soon as my order was placed, and continued until delivery. The bale mover fit my 300e loader perfectly, was put to work immediately, has held up great for moving half ton rounds, and all for under half the cost of what the John Deere dealerships wanted for a frontier.”
“The person who delivered my tractor forks chipped the concrete step leading to my house. This damaged the product as well. Also, the product had paint chipping around the edges indicating that it was previously used before I bought it. I was under the impression that I was buying a brand new product and not a used item.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Hello, we sincerely apologize for the inconvenience caused by your package being lost in transit by our partner courier. Unfortunately, we have limited control over such issues, but please know that our couriers strive to deliver packages on time. I’ve checked your account and see that our support specialists have already informed you about the refund. If you need any further assistance, please don’t hesitate to reach out to us at info@titanbrands.com. Thank you for your understanding.
“So far my order has been a nightmare. The product arrived used and rusty with paint missing. It had been scraped up badly in shipping and your company is blaming fedex saying they didn’t package it right.
Instead of just swapping me out for a new one, your trying to have me pay to return the item and then pay a %15 restock fee for an item you’ll turn around and sell as new again.
I’m am very displeased with your company. I just want a product that is new and not rusty the day it arrives at my farm.
Please contact me back with a phone call so we can resolve this.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.
“I love the mower. It does a great job. Delivery was fast and efficient. But, it would have been nice to have assembly instructions. Fortunately I had assembled one last year. Most of all: A VERY NICE MOWER!”
English
