Hi, we apologize for any inconvenience. Upon review, the order was placed on August 27, 2024, and delivered on September 3, 2024, which falls within the promised delivery window of 5-7 business days. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.
“Delivery was fast and efficient. I had a small issue with a cross threaded bolt that needs to be replaced and re-tapped which I resolved myself. I plan to purchase other equipment as needed from you in the future.”
“I suppose Titan did ok but FedEx dropped the ball terribly....item was shipped back to seller as damaged and undeliverable. I know FedEx attempted delivery to my address at least 3 times but I suspect the female drivers i saw couldn't lift it. .....male driver finally unloaded a second shipment. Titan may have a problem with FedEx...”
Hi. We’re sorry to hear about the delivery issues with FedEx. We appreciate your feedback and are continually working with shipping providers to improve delivery services. We recommend contacting FedEx customer service to file a complaint. Rest assured, we’ll take your feedback into account to enhance our services. If you need further assistance, please reach out to us at info@titanbrands.com.
“Follow up service after the sale was a complete failure. I’ve requested a simple phone call to inquire about assembly instructions that did not match the booklet shipped with the product. Beyond frustrating.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
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