“Awesome product with and even better price!! Shipping was super fast I expected it to take a week to get two days later it was sitting at my shop! Thank you”
“Hay fork with pallet frame arrived quick. First attachment I got for my newly acquired Case 85XT. Had to cut 3/4” out of inside of slots on bottom of the pallet frame for pins on uniloader to latch. Thought uniloader attachments were universal.
Not that big of a deal but am guessing I’ll have to do the same for any other Titan attachments I might get.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Would have been 5 star but the manual stated it was fully assembled but I had to bolt on the top link plates the jack stand the depth adjusters and the PTO shaft in that order
But I could not attach the PTO shaft until I disassemble top link plates back off and removed the shield so I could start and torque the bolt that hold the PTO shaft in place
Needs to be a big change in your full assembly/not assembled instructions
I would think that would be a big safety concern considering the dangers and harm that a PTO shaft can do if not properly attached and torqued”
Hi, thank you for your feedback and for bringing this to our attention. I’m glad to hear you’re pleased with the product overall. I apologize for the confusion regarding the assembly instructions and understand your concerns about the PTO shaft. We take safety very seriously, and I appreciate your insight into the assembly process. I will share your feedback with our team to review and improve our instructions to ensure clarity and safety in the future. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.
“much more difficult to assemble than I expected. Attempting to assemble from the ground is almost impossigle. To many biting ants. Spent most of the morning trying to access the ONLINE manual. Had to print the manual which required a trip to the local print shop. At this point I have hand tighted the discharge plate and the rear supports. The delievery was in the center of the driveway. Moving the crate requires equipment I do not have. Advanced notice of the size of wrenches I would need would also be helpful. Likely another stop at the tool shop to buy larger wrenches. On the plus side this is a stout piece of equipment.”
“The wrong stump grinder was sent too Saia trucking. I refused the stump grinder because it was the wrong one and a more expensive one was sent I thought I was doing the right thing to send it back and that when the trouble started. I was treated like I was sending it back because I didn't want it which wasn't the case.I sent emails to send me the right stump grinder went back in forth for two weeks yet my Credit Card was charged and drawing interest with no stump grinder. my wife decided to call. Lovely helped out saying my order was canceled and reordered the right stump grinder. Called back in a couple of days to find out my order was canceled again. Jo helped us out saying she reordered but she found out that it was going be shipped the same day and she helped by giving me a tracking number. I called Saia and the tracking number was wrong it had to many 8 in the tracking number. I finally got it September 5 because I personally went pick it upI drove a hour and a half because they couldn't deliver it until September. I give Lovely and Jo 4 stars. Now Esther Bayani I give 0 stars what she done which I still have all of the emails that we went back and forth I even wanted her to call me I gues I wasn't worth her time. You can thank Lovely and Jo because It came really close for me to cancel the order. My number is 985-688-0392”
Hi, thank you for sharing your experience, and I apologize for the difficulties you encountered. I’m glad to hear that Lovely and Jo were able to assist you in resolving some of the issues. I’m truly sorry for the inconvenience caused by the shipping errors and the challenges with your order. We take your feedback seriously and will use it to improve our processes. Please reach us at info@titanbrands.com if you require further assistance.
Hi. Thank you for your feedback. We’re glad to hear you’re satisfied with the product, but we apologize for the issues you experienced with shipping. We’re working to improve our shipping process and appreciate your patience. Please reach us at info@titanbrands.com if you require further assistance.
Hi. Thank you so much for your kind words! We’re thrilled to hear that you love our products. If you have any questions or need further assistance, feel free to reach out at info@titanbrands.com.
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the forks were delivered on 09/09/2024. Please reach us at info@titanbrands.com if you require further assistance.
“The product description needs to be more accurate. If you are purchasing a 49” bale spear, it should read 49” total but 42” working. I would not have bought it and too much a hassle to return.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.
“Ordered the JD stump bucket on Sunday and it was in my driveway (in MN) on Friday! I have several Titan attachments and they're my go-to supplier. I shared the TA link with my brother for adding to his JD attachments.”
“The front hoe would not fit on a Bobcat T590 without 2 hours of grinding and drilling because of poor joints and welds. The separate thumb that was included in the package purchase would not fit on the Titan companion front hoe even after grinding, drilling and cutting because of poor weld joints; to attached it, I had to purchase smaller bolts and leave off a metal plate.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
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