Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“The attachment arrived in 2 days. It was easy to assemble. I needed to add extra weight for the back disc's to operate fully. Other than that it's a great tool for my deer plot.”
“The item is, as always, excellent quality and came standard delilvery (not freight) and with free shipping included in the price. The order is given 4 stars (should be more like 4.5), only because one piece of the two piece order lost its container and had to be re-labled for delivery but even so it made it just fine with the loose pins and retainers arriving as well. Kudos to the delivery company! I really like this little fork lift and use it on the farm almost daily.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.
“Product showed up completely trashed, looks like it’s been used for years. Taking forever to go through the exchange policy. Do not think I will order from them again.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I appreciate the on sale savings. Shipping was fantastic. My grapple arrived the 3rd day after placing my order. It was crated in a frame made of angle iron. So it was in perfect condition. Thanks for the great service.”
“Bought 3 of the mini skid plates and a grapple. The plates fit fine but the grapple mounting plate was made too large and unusable. I spent an hour on the phone to get passed around and told it’s a warranty issue which a week later is still not handled. I have a 2021 Vermeer ctx100 and have 7 attachments of different brands. I had a need for it and planned on using the day it arrived. I hooked up The quick connects to makes sure it moved properly they are also defective and leaking. I will contact my charge company soon to dispute the charge if not resolved quickly.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
“I like the attachment, but the item was shipped to the wrong location initially, then I was told a replacement was in route, I called several weeks later to be told the item is on back order. When the item finally arrived it was damaged but usable.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
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