Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
“I ordered a new John Deere pallet forks and a weight ballast box. The forks were terrible packaged and scratched up. I opened a case on it and I might as well been talking to a fence post as nothing was done, and I sent two followups. The ballast box is poorly made and it will never hold sand as the door on it is poorly constrcuted.
I would not buy here again!”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, we apologize for any inconvenience. I reviewed your account and saw that you’ve already spoken with one of our product and warranty specialists, who confirmed that the wrong item was ordered. Additionally, the customer representative has assisted you with the return process. If you need further assistance, please feel free to contact us at info@titanbrands.com.
“I had to do some grinding to get the the frame to fit but works great. FedEx has some things to learn about leaving their freight. They leaned the 100 lb frame up against my house??? What was wrong leaving it on the ground. Not too smart”
“The chipper was shipped very fast and arrived 1 day ahead of schedule. The chipper was extremely well wrapped in a steel shipping cage. I have hitched it up on my tractor but not had a chance to use it yet. Chipper is very well built and I recommend that two people do the unpacking and assembly.”
“Pallet forks were as advertised. The quick connect holes were tight, which required a little grinding for the studs to lock in. Overall great price, product, with easy ordering and shipping.”
“The tooth bar I ordered was heavy duty and well built however hardware was missing. Only 1 bolt and 1 washer was included. Had to go to store and get hardware before I could install tooth bar on my tractor. This cost me another $20 and additional 2 hrs of installation time.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“DON NOT DO BUSINESS WITH TITAN ATTACHMENTS. Worst experience. Recieved a used product instead of new product. Its been weeks since the delivery still waiting for Titan to provide me a return label for a refund. DO NOT RECOMMEND THIS COMPANY OR PRODUCTS. SCAM, SCAM, SCAM. Titan should be shameful of their business practices and treatment of customers. Customer service is farmed out overseas to people who don't understand you, don't care about you or your issue. Don't care about resolving your issue. BUY FROM ANOTHER SUPPLIER. DO NOT BUY FROM TITAN ATTACHEMNTS”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund which you accepted. You can contact us at info@titanbrands.com if you require additional assistance.
“I bought this for my husband so that he could move things around on our land. He was able to use it for the first time the other day. Not only was he able to move an extremely heavy wood project to another location, he was able to pull a trailer out of the way first with the hitch attachment. So bottom line, we both love it. It makes his work a lot safer for him, and great peace of mind for me. I highly recommend it! It has many uses.”
“I’m very pleased with my purchase. I haven’t had opportunity to use yet. I purchased on sale 25% off which is great and asked Jeremy if sale was ending and he said weekend. So I purchased but it seems that the same product is now 30% off. Can I take advantage of that since I purchased so recently. Please let me know. Thank you”
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