“Recieved what I ordered, but with piece’s coming from different locations my order was delayed several days from original delivery date . Delivered thru fedx tracking wasn’t very up to date.”
“The products were good, but it took 3 follow up calls over 3 weeks to finally get my entire order shipped. It was not a shipping company delay, but a delay in shipping out the in stock product. The process was frustrating at best.”
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
“Delivery was great. Assembly was easy, cut 2 acres the other day, cuts better than my zero turn mower. Should have gotten this finishing mower years ago!”
“Rake with wheels attachment. Both sets of wheel attachments arrived with broken grease cert connectors. They should be packed better to prevent them from getting handled rough and breaking the certs”
“The attachment appears to be quality, the packaging and manner in which it arrived was horrible. Delivery was delayed by 48hr due to FEDEX being unhappy in the manor it was packaged and the attachment came all banged up and missing hungs chunks of paint begging to rust. Ultimately you choose the way you package the item and whom you have deliver. Ditch FedEx and/or package it differently.”
Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality or any missing parts, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“I really like the product I bought and I believe it is very well made the only bad experience I had was not your fault it was fedex so actually my experience with y'all was a 5 star.”
“I have used the forks numerous times now since delivery and they are excellent piece of equipment. The only thing I was surprised that they came in two different shipments that might need to be rectified to save on delivery cost.”
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