Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,869 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible post sale support. Unit leaks, no parts, no solution other than me finding parts and fixing——-BS! You have my money, I have a product shipped with a process and or mechanical problem that could have been circumvented on your end if you did any kind of inspection. Poor management. Telephone times >20 minutes-waiting for your end inter company discussions. Assume remote, foreign based support, no authority, product knowledge limited, poor. I will never buy another product if it has any hydraulics. Spent a lot of money with you, terrible aftermarket. Good luck finding you next customer.”

Helpful Report

Posted 2 years ago

Hi Jack, Thank you for your review. I’m really sorry to hear you had a frustrating experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. I have had a chance to check and I can see that one from our warranty team has reached out and offered a resolution, however, it was not accepted and an return for a refund was keyed. I can see that the refund was issued on 10/27. This is on us and we'll strive to do better. We value our customers' experience and we will use this feedback to better enhance the design of our attachments. My apologies again.

Posted 2 years ago

“I did not know that scratch and dent ment missing major components of the equipment.”

Helpful Report

Posted 2 years ago

Hello Ian, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. If the missing part is a major component, feel free to reach out. You can send us an email at info@titanattachments.com and reference PBR Amyra to further assist you.

Posted 2 years ago

“As of right now still having a hard time getting all the parts that should’ve been on the grapple. Nice heavy duty grapple, but the grease zerts were loose and some lost and the holes in the pins for the Zerts are not drilled, right. The tooth bucket that I ordered is not a heavy duty bucket. It is a Light/medium duty bucket @ 1/8” thick.”

Helpful Report

Posted 2 years ago

Hello Ray, please accept our sincere apologies if the item grease zerts were loose and some lost and the holes in the pins for the Zerts are not drilled, right We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“My item showed up missing the two lower lift pins and clips. I worked with customer service to resolve this issue and was told to go purchase them locally. VERY POOR CUSTOMER SERVICE!”

Helpful Report

Posted 2 years ago

Hello Curtis, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had processed a full refund for you without requiring the item to be returned. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“My attachment was missing a very critical piece of the equipment when it was shipped here. When I contacted customer service to send me the missing piece they told me to have a machine shop make it. They said my part was on back order. That exact attachment may have been, but the exact part I need is used on many of their attachments. I’ve already waited a very long time to get this attachment for my tractor. Now it is useless until I receive that part.”

Helpful Report

Posted 2 years ago

Hello Landon, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Order was placed online on a Saturday. It went on sale 2 days later on Monday. I called customer service and they refused to honor the sale price. Heck, my order had not even delivered yet!! Maddening…”

Helpful Report

Posted 2 years ago

Hi Ken, thank you for the review and my apologies about this. We do have a sales price adjustment policy however, it can only be applied if an item goes on sale 24 hours after an order was placed. I have had a chance to check and I can see that your order was shipped in 3 boxes and 2 were tagged delivered on 9/14 and the 3rd box delivered on 09/15. The policy was put it by our marketing team as we do not have first hand information on when a site wide sale will occur or how long a sale actually goes on. This is to prevent insider information for sales prices being given out and thus, we would also do not have information on when an item is supposed to be ordered or not ordered to take advantage of a sale. For consideration, the 24 hours policy was put in. My apologies again.

Posted 2 years ago

“Put the item to work right away and when the bucket is lifted and you curl the grapples back it hits the hydraulic hoses and snapped the fitting. Also the grapples don’t lift or lower in unison like they should. Now I have a broken hunk of metal and Low hydraulic fluid on the skidsteer.”

Helpful Report

Posted 2 years ago

Hello Travis, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“I ordered a simple ballast box. Needed it last week.. You shipped me the box in time and it seems sufficient however, you failed to ship the sliding door. that renders it unuseable. I still await the sliding door.. How does that happen??”

Helpful Report

Posted 2 years ago

Hello Timothy, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I returned a 3-point receiver hitch with an out-of-square receiver tube and received a 3-point receiver hitch with an out-of-square right side hitch pin! It seems that your products have gone from questionable quality assurance to no quality assurance!”

Helpful Report

Posted 2 years ago

Hi Trygve, thank you for your review. I’m really sorry to hear you had a frustrating experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. I have had a chance to check and one from our team has reached out and offered a resolution, however, I can see that a return for a full refund was keyed instead. This is on us and we'll strive to do better. My apologies again.

Posted 2 years ago

“My order is messed up. I did not receive my forks but I did receive something extra that I didn’t order. In the meantime I awaiting forks so I am not getting my task done while someone on your end is figuring out what to do. It seams simple to me send out what is needed then figure out what exactly happen to original order.”

Helpful Report

Posted 2 years ago

Hello Richard, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Unit hydraulic motor broke within 30 minutes of arrival. Initiated warranty support and haven't heard back in a week. Definitely disappointed.”

Helpful Report

Posted 2 years ago

Hi Keith, thank you for posting a review and my sincere apologies about this. I have had a chance to check and one from our warranty team has reached out regarding this however, we've yet to arrive to a resolution as no reply was received from the last email that they sent on 10/26. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“I ordered this item and tried to cancel the order to order a better item. They said I couldn’t. Had to wait until it shipped. When it shipped they did a recall on the item to return to shipper. They charged me 140.00 for nothing. They lost a sale and future sales.”

Helpful Report

Posted 2 years ago

Hello Edward, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. Since the order can no longer be canceled, we need to charge a rerouting fee as it is being paid to the carrier. I looked through your account and found that we have received the returned items. The refund will reflect on your account in 5-7 business days. Please email us at info@titanattachments.com with the subject line PBR Amyra if you require further assistance.

Posted 2 years ago

“The product showed up and was missing (2) out of the (3) items. I called and emailed about it. It has been (4) days and I have yet to get an answer, just that they are looking into it. Really dissapointed.”

Helpful Report

Posted 2 years ago

Hello Phil, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had processed the return for a refund for you. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“My delivery was poor. The frame around the plow was heavily damaged. The plow itself was also heavily scratched. It’s difficult to tell if there is any additional damage. The pallets were not attached beyond one banding strap on each. The fed ex truck that arrived had no way of dropping of my attachment. I had to remove the attachment from their truck with my own mallet forks. I was hoping this would have gone smoother.”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Poor product quality control. Never received any hardware for the cultivator or shank teeth. Almost non-existent customer service. I have been waiting almost a week now for a response as to if/when I will receive the missing parts. Calls seem to go to foreign customer service center and then no follow-up. Very disappointed so far!”

Helpful Report

Posted 2 years ago

Hello Joshua, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Item arrived damaged, mainly due to shipping company. Having trouble getting the issue resolved in a timely manner when needing this disc harrow now to disc my fields for the next growing season. Slightly disappointed honestly.”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who issued a partial refund for you, which you accepted to cover the damages. The refund was issued on October 04, 2022, and should reflect on your account in 5-7 business days. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Do NOT buy any “scratch/dent” equipment from Titan! They had a 3-point fence stretcher with “cosmetic” damage I was interested in. I wrote to sales support to specially inquire as to the extent of damage. They wrote back “minor cosmetic damage and/or missing parts” and that if any significant parts were missing, they would send them. With this assurance, I bought the implement. When I took delivery. I discovered that not only was the paint massively scratched but it had been without paint so long that the metal was now rusting under what remaining paint there is. I complained, stating and documenting the material misrepresentation as to the condition of this piece of equipment. There response was “sorry, scraped paint is “cosmetic”. Rust from scrapped paint is also considered cosmetic. So, unless you want cancer rusted out equipment, don’t buy their “cosmetic” description of their scratch and dent equipment. It’s a lie.”

Helpful Report

Posted 2 years ago

Hi Tony, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“the equipment came damaged and we have been asking for assistance, but no one responds”

Helpful Report

Posted 2 years ago

Hello Sharalyn, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on September 19, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Haven’t gotten all of the parts”

Helpful Report

Posted 2 years ago

Hi Leslie, thank you for posting a review and my apologies about this. I have had a chance to check and I can see that one from our team has reached out on 09/19 however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“I'm not sure what condition the Titan attachment was in when shipped but I received the attachment in a destroyed box where the attachment had ripped through the box. I would have not accepted the package but I was not home when it was delivered. I wanted to just return this attachment but the packaging was destroyed. Unfortunately, I was unable to attach photos. Very disappointing! 😢”

Helpful Report

Posted 2 years ago

Hi James, thank you for posting a review and my apologies about this. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. I have had a chance to check and I can see the one from our team has reached out on 09/14 and offered a resolution which was accepted. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration.

Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,869 reviews