Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,869 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not your fault but delivery was pian”

Helpful Report

Posted 2 years ago

Hello Dennis, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order, and it was delivered on September 25, 2022. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Poor customer service! Item was not shipped in a timely manner. Item was returned without ever receiving it. Item received in Titan Warehouse 2 weeks ago and I have not received a refund within the 2-7 business days. After calling, supposedly, I will now receive my refund in 2-7 business days. Buyer beware of Titans inability to comply with their own policies.”

Helpful Report

Posted 2 years ago

Hello Warren, please accept our sincere apologies if the item was damaged in transit and returned to our warehouse. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account, and the refund was issued on September 28, 2022. The refund should reflect your account in 2-7 business days as advised by our customer service specialists you spoke to. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Received 2 attachments that were defective and missing parts”

Helpful Report

Posted 2 years ago

Hello Gary, please accept our sincere apologies if parts of your order are defective and missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Almost looks as if item was used, and nearly all hardware us missing”

Helpful Report

Posted 2 years ago

Hello Ricky, please accept our sincere apologies if parts of your order are missing and the item has signs of usage. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“This is one of the most chopped up, pieced together attachments I’ve ever seen. I knew it wasn’t going to be on par with some of my land pride, CAT or blue Diamond attachments, but I couldn’t believe it’s this bad. The tubes are made to look solid but if you look close there they are bent and welding sheet. The thumb I ordered doesn’t even fit as pictured. Backhoe was missing zero fittings etc. trying to decide if it’s even worth keeping or will start rusting at welds in no time.”

Helpful Report

Posted 2 years ago

Hello Brett, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“machine came in completely flipped upside down, hardware everywhere, scratched to all heck”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“No instructions, looked up the manual online, says no assembly required. If the tines were attached, that would be true, but they’re not and they don’t fit into the holes.”

Helpful Report

Posted 2 years ago

Hello Cindy, please accept our sincere apologies if there is no manual upon receipt and if the item won't fit into the holes. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who assisted you and placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I ordered a 2 ton gantry crane, received an opened, damaged crate with the wrong crane(1-ton). Called and was helped by a very courteous support person (was very helpful). Was shipped the correct crane but crate was damaged and opened when received, I refused the container (due to not knowing if parts were missing). I can not comment on the quality of tools, but the shipping department, and the carriers they use suck.”

Helpful Report

Posted 2 years ago

“My order was not complete. I am having a very bad experience trying to get the missing parts. Communication is just awful with this company. When parts were shipped, they were the wrong parts.”

Helpful Report

Posted 2 years ago

Hello Kirk, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I never have received the second fork like you said I would!”

Helpful Report

Posted 2 years ago

Hello Robert. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and verified that a refund was issued on September 28, 2022. The refund should reflect on your account in 5-7 business days. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“you did very good”

Helpful Report

Posted 2 years ago

Hello Bradley! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery, so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star, as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 2 years ago

“Very Poor packaging, very poor customer service! Good product means nothing if you only have a picture of it. Ordered two times from Titan. Two different attachment plates. First time plate was wrapped in a small piece of cardboard ripped open and damaged. I sucked it up and fixed it. Can't expect the Fed Ex guys and gals to handle a 150lb plate with little to no packaging. No wonder the plate gets ripped out of the package and gets separated and lost during shipping. Titan continued to give me the run around for days. I had to call Fed Ex and travel to Fed Ex who also complain about their packaging. This issue is not a Fed Ex shipping problem. It’s a Titan packaging problem. They do not package properly and do not ship their products in appropriate packaging. Then they blame Fed Ex while the customer suffers. Took my money and still has not delivered my product. Titan will not send another plate. Still no plate and they still have my money. Day after day Titan gave me empty promises. Telling me I would receive the plate each day. Fed Ex has no idea where the plate is, and Titan has not addressed the issue. Customer is not taken care of.”

Helpful Report

Posted 2 years ago

Hello Steve, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our escalation teams, who submitted the replacement request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“it's been over a week and we still don't have a full order, and no one is calling us back”

Helpful Report

Posted 2 years ago

Hello Myra, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who coordinated with the carrier and delivered the missing parts. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The forklift attachment didn’t fit because it had manufacturing defects.”

Helpful Report

Posted 2 years ago

Hello Cody, please accept our sincere apologies if the forklift attachment didn’t fit because it had manufacturing defects. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who issued a refund for the repair as discussed. The refund was issued on October 05, 2022, and should reflect on your account in 5-7 business days. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Service sucks. Scratch and dent should mean scratch and dent not two parts missing. Follow Amazon's lead on there opened damaged product descriptions. What a joke!!!! Still haven't heard from customer service.”

Helpful Report

Posted 2 years ago

Hello Jeffery, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our escalation teams, who offered you a partial refund and issued it on September 28, 2022. The refund should reflect on your account in 5-7 business days. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Said it fit wide works in a lot of reviews - in fact with lots of slop. We have "average" forks on a 4k lift. Had to cut it apart and essentially make a new one. Would not recommend. Can't imagine the forklift this fits on.”

Helpful Report

Posted 2 years ago

Hello Marshall, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Missing the pins and bolts to put it together”

Helpful Report

Posted 2 years ago

Hello Maurus, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately, so the processing time is slightly longer than regular orders. We hope for your patience. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Horrible customer service. Won't stant behind their products. Will string you along for months and months without resolve and will even flat out lie to you. I've got a several thousand dollar piece of equipment from them that broke the very first use. The equipment has less than half an hour of run time, and has now been sitting for five months waiting for parts. They do not return calls and emails are mostly just generic, saying it's on the way. Do not use this company.”

Helpful Report

Posted 2 years ago

Hi Dustin, thank you for posting a review and my sincere apologies about this. I have had a chance to check and I can see that one from our team has monitored the replacement order and has reached out for a resolution which was accepted. I can see that a new parts order was keyed and tagged delivered on 11/27. My apologies again for the time it took to get the parts to be sent to you.

Posted 2 years ago

“Never received item that was ordered”

Helpful Report

Posted 2 years ago

Hello Carol, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and one of our customer service specialists already assisted you and confirmed that the package has been delivered on September 20, 2022. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I purchased this extreme stump bucket and it was delivered on a Friday and I was working, so I put it on the next day before work eased it in the ground applied a little pressure and the top hooks brackets bent and I have been in contact with Titan for 2 weeks now and nothing has been done to fix this problem, I've bought several pieces of equipment from Titan and nothing like this has ever happened. NOT HAPPY WITH THE SERVICE FROM TITAN THIS TIME. I thought they should have sent another one out and picked this one up but they wanted me to go have it checked to see what it would cost to fix it and send them a quote to see if they approved it, I told them I live 60 miles or so from anyone that could do the work and I didn't have time to run it here and there. So I still have a bucket that is of no use to me.”

Helpful Report

Posted 2 years ago

Hello James, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account, and unfortunately, we cannot issue a replacement as the item is now out of stock. I have verified that one of our product specialists has processed the free return for a refund for you. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,869 reviews