Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,869 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wish I could leave no stars. Sent wrong item and no attempt to make it right.”

Helpful Report

Posted 2 years ago

Hello Justin, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and you have been assisted by one of our escalation teams who issued a full refund and provided you with a coupon for the inconvenience. The refund was processed on October 13, 2022, and should reflect on your account in 5-7 business days. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“We were not informed at any time the pallet forks themselves were the only thing shipping due to the frame being on back order until November 22. At no time were we apprised via website or email that half of our order would be delivered then. Everything stated quick complete delivery. Therefore we were left with just forks to unload 8000 pounds of feed. Needless to say we bought locally. Very, very poor communication on Titans part. It took 24 hours for a supervisor to contact us.”

Helpful Report

Posted 2 years ago

Hi Rebecca, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. Usually, our website would indicate if an item is on back order with an estimated shipping date. My apologies that this information was not shown to you at the time of your order; it may have only been on the Frames page rather than on the page for the Frame with the Forks as the Frame was on the back order and the Forks were in stock. My apologies again.

Posted 2 years ago

“This company is a total joke. We are now on the 2nd shipment to correct a defective welded product that is a huge safety and liability issue. How about an attachment that falls off of a skid loader quick attach because it won't even lock on due to a dimensional welding issue. Takes days for responses to messages and very reluctant to resolve an obvious liability.”

Helpful Report

Posted 2 years ago

Hello Randy, please accept our sincere apologies if the first item you received has an issue causing a 1 1/4" gap on the lower tab. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on October 11, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Have not received. Tracking shows its delivered. Will call the carrier Monday . This is the second order in a row with shipping problems. This order was lost and took a long time to get after call and eventually reordered.”

Helpful Report

Posted 2 years ago

Hello Tom, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I have checked and one of our customer service specialists assisted you on October 13, 2022, and advised you to call the carrier to make a delivery appointment. You may call them at 8007414097. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Website says product kit is in stock. Order it. Says it has shipped. The day before it gets here I get an email saying the major frame component was out of stock but the spears were sent so refunded part of order. I called and said spears are worthless without the frame. That’s why I ordered as a kit. Customer service claimed they would refund entire amount. 2 weeks later and no refund. They conned me good.”

Helpful Report

Posted 2 years ago

Hello Chase, please accept our sincere apologies if the frame was not shipped due to being out of stock. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. I checked your account and verified that you have been assisted by one of our customer service specialists who informed you that the refund was issued on October 19, 2022, and should reflect on your account in 5-7 business days. Please contact us at info@titanattachments.com with the subject PBR Amyra if you need further assistance.

Posted 2 years ago

“The entire order was a mess. Everything from ordering to the crazy delivery company you guys used. No one who works for you knew where my order was and insisted my order shipped as one unit even when order arrive in two packages one week apart. Your screw up along with shipping company ment I was waiting for delivery that never came .....multiple days. I lost $800 dealing with you guys.”

Helpful Report

Posted 2 years ago

Hi David, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. I have had a chance to check however and after a replacement was keyed for the bucket, the carrier pulled through and found it and has tagged it delivered on 10/12. We value our customers' experience and feedback and are constantly working with carriers to better make shipping time more efficient. I sure hope you give us another chance sir. My apologies again.

Posted 2 years ago

“Because of my location the driver had the wiseness to call and ask if I thought the truck would have good access to my street. It was a 40 ft trailer. I told him no. It was originally to be delivered on Monday. It was redirected to Tuesday. Wednesday I got a call from the dispatcher and was told delivery will be today(Friday). It’s now 10 minors to 8:00am. I wont be here for the delivery, but hope it arrives. I’m not in a big hurry to get it, and I believe your people have been very professional about informing me as the status of my delivery. I hope it arrives today. Thank you.”

Helpful Report

Posted 2 years ago

Hi Brian, thank you for posting a review and my apologies about the experience you have had in regards to shipping. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. I have had chance to check and I can see that one from our team has made a follow up and thank you for confirming that it was delivered on 10/14. Thank you very much again for your patience.

Posted 2 years ago

“The frame for the forks was just as beat up as the first one I requested. This is the RMA replacement. I understand that it will eventually get "worn" looking, but it would be nice if it stayed nice at least for a little while.”

Helpful Report

Posted 2 years ago

Hi William, Thank you for your review. I’m really sorry to hear you had a frustrating experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. I have had a chance to check and I can see that a return request was made for the replacement as you have decided to keep the first one instead. This is on us and we'll strive to do better. If you encounter any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. You can use this link to file a claim - https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752

Posted 2 years ago

“I ordered the tractor bucket forks and never received them. FedEx said they were delivered and handed to customer. We won’t home that day and when I got home, package was nowhere to be found. I contacted FedEx and they said they will look into it. Called me back 2 days later and said it was delivered, I asked if they had proof they sent me a proof of delivery but it didn’t have my address on it. I called Titan and they told me FedEx said they delivered package but a week later I still haven’t seen my package. Titan products pretty much to me to contact FedEx again and I’m still waiting on my forks to be delivered. It’s not Titans fault package wasn’t delivered but they aren’t trying to make it right either. I asked why they don’t require a signature for package that cost that much and I didn’t get an answer. Hopefully this doesn’t happen to anyone else.”

Helpful Report

Posted 2 years ago

Hi Tyler, thank you for posting a review and my sincere apologies for the experience you have had in regards to shipping. I have had a chance to check and I can see that FedEx was able to correct the update on the tracking number and delivered the attachment on 10/13. One from our team has made a follow up and thank you for confirming that the attachment was indeed received. My apologies again as FedEx had to open an investigation as to where your shipment is and we are glad that they pulled through and was able to locate the shipment for you.

Posted 2 years ago

“Order was shiped especially quick. Received frame one day and Spears the next. Frame was not packed and is all scratched up. Tried mounting frame to my tractor, would not go in tbe hole. Upon further inspection saw that the weld was crooked. Sent pictures and now on my fourth day waiting for a new one to be sent and return label. This should have been done by now.”

Helpful Report

Posted 2 years ago

Hi Tim, thank you for posting for a review and my apologies about the experience you have had. This is on us and we'll strive to do better. I can see that your a replacement order was keyed on 10/14 and was tagged delivered on 10/17. One from our team has reached out on 10/17 as a follow up however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“No instruction manual came with it. I called customer service, spoke with a woman who may have been in the Philippines (company outsourced their customer service). The lady didn't even know what a fertilizer spreader was. Craziest thing was I could hear her rooster in the background. I am not making this up. I will not do business with Titan again!”

Helpful Report

Posted 2 years ago

Hello Frederick, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=22364217&c=3642276&h=6eeBjFiN6jPsf1GGzG1HH-dxCI4--nuJhpC7QUgrI_jzxdEQ&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The bolts that were sent with my teeth were too small and not the correct size. Also was missing 4 nuts. I had to go buy the correct size bolts.”

Helpful Report

Posted 2 years ago

Hello Chad, please accept our sincere apologies if parts of your order are missing or were too small. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I sent you an email on October 12, 2022, asking for photos, but I have yet to hear back. Please contact us at info@titanattachments.com with the subject PBR Amyra so that we can assist you further.

Posted 2 years ago

“Stump bucket quick attach is loose and sloppy, poor quality control. Contacted Titan sent picture and they don’t seem to want to acknowledge the manufacturing defect!”

Helpful Report

Posted 2 years ago

Hello Dan, please accept our sincere apologies if the stump bucket quick attach is loose and sloppy. We pride ourselves on providing high-quality products. I checked your account and verified that one of our product specialists sent you an email on October 24, 2022, asking for more photos to support the claim, but we haven't heard back yet. Kindly reply to the email or you may also contact us at info@titanattachments.com and reference PBR Amyra to further assist you.

Posted 2 years ago

“U sent wrong part”

Helpful Report

Posted 2 years ago

Hello Ed, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I was charged $75.00 extra for shipping oversize and was told it was charged by shipper.I asked shipper and they said it was charged by Titan.I purchased three other items larger and weighted more and was not charged.Will not purchase from Titan again.”

Helpful Report

Posted 2 years ago

Hi Ronald, thank you for the review and my apologies about this. The $75 is a handling fee. The handling fee is a service provided by the carriers for heavy shipments. Most of our attachments are either shipped in steel Frames or on Pallets. The fee is determined by carriers for any shipments that needs special handling when being shipped. I have had a chance to check your previous 2 orders in May that weren't charged this fee and this was the only 2 orders that didn't register to be charged the handling fee even though the items were supposed to have had a handling fee.

Posted 2 years ago

“belts did not fit my titan 155 flail. your info was sparse and confusing. this is my second flail. i love them. but, you guys have a major parts issue.”

Helpful Report

Posted 2 years ago

Hi Gary, thank you for posting a review and my apologies about the item's information on the listing page. The belt on your order is a direct replacement to the 78" and 86" Offset Flail Ditch Bank Mower with item numbers 191519 and 191520 as shown on the item's details page. I have had a chance to check and the item numbers of the Flail Mower you ordered on 2021 is 191522 - 3 Point 60" Flail Mower. Sadly, we do not have spare belts for this Mower at the moment that can be keyed on a parts purchase request. One from our team has reached out on 10/11 and offered a resolution however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Had nothing but problems, shipping was a mess. Finally get all parts delivered and implement didn’t fit my john deere tractor like it was advertised to. It took several hours of modifications to make it fit.”

Helpful Report

Posted 2 years ago

Hi Eric, thank you for the review and my apologies for the experience you have had in regards to shipping. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. My apologies again as we were not able to factor this unforeseen issue the carrier has encountered. Also, we make attachments to fit the largest amount of machines as possible; however, I'm truly sorry as we were not able to factor this issue with fitting and what may allow the frame to fit a specific loader might cause it to become incompatible with a greater number of machines. My apologies again.

Posted 2 years ago

“Delivery was late, damaged with missing parts. The customer support has been slow, unwilling to expedite replacement parts and taking alot of time to process. Also received no response to my request for compensation on damage.”

Helpful Report

Posted 2 years ago

Hi John, thank you for posting a review and my sincere apologies about the experience you have in regards to shipping. I have had a chance to check and I can see that a return for refund has been keyed after a offered resolution was not accepted. The return tracking numbers however have not been update since it was keyed on 10/14. One from our team has made a follow up 11/10 regarding the return however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Product was rusted and paint was coming off of the entire piece. it actually looks like it was painted with rust on the metal. On the bottom of the ballast box one side is spot welded and the other is continuous. So it makes it look halfway finished. The slide to empty the box is bent on both sides as well. I've seen these at an implement store and they have never looked like this. I bought direct because they were out. There was a spot on your website to buy a scratch and dent product I did not check this but I feel I received one of those. Truthfully a finished product shouldn't look like this. I will have to sandblast and repaint.”

Helpful Report

Posted 2 years ago

Hi Luznell, thank you for the review and my apologies about this. I have had a chance to check and I can see that one from our team has reached out on Friday, 10/07 regarding this however, there was no resolution needed on your email reply. My apologies again. If you encounter any issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. Thank you very much again for the review.

Posted 2 years ago

“Titan did a good job keeping me updated on the purchase. When I got it a lot of painted is chipped off and it looks very used. I’ll have to put in some work to actually make it look new again, before I even use it. Disappointed in the condition it arrived in.”

Helpful Report

Posted 2 years ago

Hi Grant, thank you for posting a review and my apologies about the experience you have had in regards to shipping. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. If you have any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. Thank you very much.

Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,869 reviews