Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,869 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Damage when received , return to you. Waiting on new shipment.”

Helpful Report

Posted 2 years ago

Hello Guy, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Titan has violated the patent Big Tool Rack has by fabricating an exact copy of the 3 point tool box pro. Please don’t stop to those level and go buy the legit version from Tim. Myself like many others have the legit version and it’s been a huge benefit for working around my property.”

Helpful Report

Posted 2 years ago

Hi Jeff, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“spoke with at least 3 salespeople about my order they still got it wrong”

Helpful Report

Posted 2 years ago

Hello Eugene, please accept our sincere apologies if the wrong item was placed on your order. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our sales team correctly checks the items before shipping and putting it in order to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Missing pieces, looks used, rusted, sent email to customer service and they have not gotten back to me. Previous orders were good”

Helpful Report

Posted 2 years ago

Hello Clark, please accept our sincere apologies if parts of your order are missing, rusted, or look used. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“When I ordered this blade I called and asked your technical staff if it was a six-way blade. They told me it definitely was. It is not. I can’t use this blade that does not fit my need. Now, you want me to pay the freight to return it?!? Seriously!!!”

Helpful Report

Posted 2 years ago

Hello Dale, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the free return request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Item was shipped without a box or crate, so the paint was scraped off in several places. I refused shipment. It was shipped again but only after the first item was received back by Titan. The second shipment had an exception due to the bar code being unreadable and also was returned to Titan. The third shipment did arrive. It also has several paint scrapes. It took two weeks to receive what is basically a “scratch and dent” item when I paid full price for a new item. I ordered implements from other vendors and they came boxed with spray foam to hold the item in place and protect from damage. Another vendor shipped an implement in a plywood box. Titan needs to box their products to protect the items during shipping. Given these hassles/frustrations I will not order from Titan again.”

Helpful Report

Posted 2 years ago

Hello Matthew, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Missing pin! They dont honor what is stated on the ad for item. Will never deal with Titan again.”

Helpful Report

Posted 2 years ago

Hello Larry, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We sent you an email on October 04, 2022, 2022, asking for photos, but we have yet to hear back. Please contact us at info@titanattachments.com with the subject PBR Amyra so that we can assist you further.

Posted 2 years ago

“listing was confusing and now that i have the wrong product I can't seem to get anyone on the phone to help me out.”

Helpful Report

Posted 2 years ago

Hello Mike, please accept our sincere apologies if the Hay Spear Attachment w/ 2 49" Spears you ordered didn't work as expected. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. I looked into your account and found that you had already spoken with one of our customer service specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Well a small review in my experience with Titan attachments I had ordered the large spare tire holder for my truck a decision that I would soon regret first my delivery date got pushed back because the company did not have my item in stock then they neglected to inform me so I had to reach out to their company which took another week and a half they told me my item would be in the 29th of September and never showed how to email back the company so I could get a tracking order which had still said my order had not been shipped I finally canceled my order ask for refund and I have never do business with this company again”

Helpful Report

Posted 2 years ago

Hi Jeremy, thank you for the review and my apologies about this. I have had a chance to check and your order for the Spare Tire Holder was shipped 24 hours after your purchase on the 14th of September. The tracking number was updated by the carrier on the 15th. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. FedEx Freight uses intermodal rail service to move large volumes of cargo to its primary hubs and your order was put on one of the rails. Unfortunately, the time for getting tracking information updates for items put on a rail will vary and on some cases, only happens they the shipment is transferred to their primary hubs. I can see however that a full refund has been issued on 10/03. Thank you very much and I hope you'll give us another chance.

Posted 2 years ago

“Lied to very disappointed and the salesman knew when I told him I had a 65hp tractor and needed a category 2 he sold me a cat 1 that is no use to me and I trusted him and titan to deliver but no more use for either!!!!!!! If you have to cheat and lie about your products to make a sell I hope that my 255.00 was worth it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

Hi Eric, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and I can see that one from our team has reached out on 10/07 and issued a full refund. This is on us and we'll strive to do better. My apologies again.

Posted 2 years ago

“Titan charged my card for equipment I did not receive and has not credited my account.”

Helpful Report

Posted 2 years ago

Hi Steven, thank you for posting a review and my apologies about this. I have had a chance to check and due to fast turn around times, we are not able to make changes to or cancel orders after they are placed; a payment method used will be charged as soon as the order is placed as well. I can see however that one from our team has called the carrier on 09/22 to do a return request and the refund was issued on 09/29. Refunds have a processioning time frame of 5-7 business days. Please reach out to your bank if the refund amount has not reflected yet.

Posted 2 years ago

“The wrong product arrived, then after a week of waiting for a replacement the wrong attachment arrived again, still waiting to hear when/if the correct one is coming”

Helpful Report

Posted 2 years ago

Hello Patrick, please accept our sincere apologies for sending you the wrong item twice. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed another replacement order for you. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Part will not work if the 2 brackets were not included which they were not. Also your sales people who spoke understandable english said ADAPTER would work but thats with the missing brackets and welding on my part but I dont have a Welder. Problem solved Bucket and adapter are being picked as a return and I buy somewhere else.”

Helpful Report

Posted 2 years ago

Hello Tom, please accept our sincere apologies if the adapter won't fit your bucket. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Box arrived in very poor condition, this heavy attachment was not packaged properly for shipment. It came with no instructions for assembly, only a parts list and diagram. I eventually figured out how to put it together (it requires either 2 people or lots of clamps). Once assembled, I tried to put it on my tractor and the lower pins are too close to the crossbar for it to attach to the quick hitch. Called customer service to see what they can do and Titan has outsourced their customer service to some 3rd world country where English is not spoken. After waiting on hold for about 20 minutes, I was told they would email me and wanted me to send them photos. No offer to return the item was provided. EXTREMELY POOR customer service!!!!”

Helpful Report

Posted 2 years ago

Hello Timothy, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com/core/media/media.nl?id=24494834&c=3642276&h=ZRVbo9bQkbIInv7W2FPqai7-nRhvo-q0XvUOvrKuPtbt8ELL&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you as you decided to return it for a refund instead. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Never buy from this company!!!”

Helpful Report

Posted 2 years ago

Hello Kenny, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our escalation teams, who offered you to return the item you ordered for a refund or replacement, but you accepted a partial refund instead, and you will keep the item. I checked, and the partial refund was issued on October 04, 2022, and should reflect on your account in 5-7 business days. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“I ordered a root grapple bucket and was sent a regular bucket.reordered the root grapple bucket and i,m still waiting for it. Both times on shipping was delayed.”

Helpful Report

Posted 2 years ago

Hello Danny, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I reviewed your order and confirmed that the replacement order was delivered on October 07, 2022. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Forks bent first time using them”

Helpful Report

Posted 2 years ago

Hello Jesus, please accept our sincere apologies if the fork bent after using it for the first time. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“I got a promotion that the rake would be $20.00 cheaper. Your company would not honor it. $20.00 is not the point.....................the point is your company would not honor what you had sent me. Its the small things that drive me away!”

Helpful Report

Posted 2 years ago

Hello William, please accept our sincere apologies if you were not granted the sale price promotion you received. Unfortunately, upon checking, the offer you received had expired when you contacted us. Sale prices usually end at the end of the day, and new prices will come up the next day. Unfortunately, we can no longer honor the previous sales price once the price has already changed. You may also reach out to our sales team to check for any discount that they can offer to you. Our sales team phone number is 1-800-605-8241. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Bolts loose pin part way out shields are loose”

Helpful Report

Posted 2 years ago

Hello Ed, please accept our sincere apologies if the lock pins & bolts to hold the shield are loose. We pride ourselves on providing high-quality products. I checked your account and found that one of our product specialists has been assisting you and sent you an email on September 30, 2022, to confirm the key parts for a replacement, but we haven't heard back yet. Kindly reply to the email and confirm the parts to proceed with the replacement. You can also email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I cancelled this order before it ever left for delivery However your emails kept saying it was being delivered then delayed several times Then it said it was delivered which it never was. I'm still waiting for a credit to my credit card Not happy with your communications”

Helpful Report

Posted 2 years ago

Hello Paul, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer service specialists, who requested to have the item rerouted and refunded on October 03, 2022. The refund should reflect on your account in 5-7 business days. Please email us at info@titanattachments.com with the subject line PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,869 reviews