“Searched high and low for these Deere bucket loader pins. Titan had exactly what I needed to build spacers to increase bucket curl on Deere's 400CX MSL loader. Now its drill/cut/weld on a couple pieces of 3" box tube to build the spacers.”
“I ordered 2-42” forks I received 1-42” and 1-36”, they were shipped loose on top of a pallet. I am awaiting resolution after notification, pictures and confirmation.”
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“The grapple bucket I bought is made well but it isn’t made to be used for a skid loader! The hydraulic lines are 6’ long and should be shorter or a place on the bucket to secure them. I also broke 3 couplings in a week when the grapple opens all the way up it hits the couplings on the machine. Now I have to modify the bucket so it opens all the way. Terrible engineering! I have less than an hour with this attachment on.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
“Ordered a 60” Grapple, received a 60” loader bucket. I’m two weeks in at this point, still no grapple. Fed Ex Freight picked up the loader bucket on Tuesday. Still haven’t received an update on the one I actually ordered. Website tracker shows the order # is not in the system.”
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, it was delivered on 07/08/2024. If you have any concerns, please email us at info@titanbrands.com.
“The Bolt on hose hanger is a solid piece of equipment. The welds are good and the stout 10mm spring does the job well. Other than scuffing & spraying over the JD green, it's great.”
“Too much modification was needed. Welded right on but hung way down below my bucket, any down pressure and bucket would pop off, had to spend a few days modding. Delivery was crisp and on time”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Main spear and nut difficult to seat tightly but works well, easy to assemble into the pallet loader plate after removing the pallet forks I bought from Titan several years ago. Spears rounds and large (500-1000 lb) squares easily and very helpful in moving those items.”
Hi. We apologize for the inconvenience you experienced with your recent delivery. Our standard delivery service is curbside, meaning items are delivered to the nearest accessible point by the delivery truck. Unfortunately, this sometimes means the item is left a short distance from your home. We appreciate your understanding and thank you for your feedback. Please reach us at info@titanbrands.com if you require further assistance.
“The attachments are good quality but your packaging is non-existant which leads to items arriving damaged. Receiving an item that's missing large parts of the enamel paint because there was no packaging is frustrating.”
Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
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