Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,876 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a 9ft fork-mounted carpet pole attachment for my forklift it came with no pole. I feel like you are just brushing it off. the attachment is worthless without the pole.”

Helpful Report

Posted 3 years ago

Hello Jim, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I tried to get a refund a hour after purchase and you wanted $250 to cancel order and the product hadn’t even left the building yet I would not recommend or ever purchase from you again!”

Helpful Report

Posted 3 years ago

Hi Ben, thank you for the review and my apologies about this sir. I have had a chance to check this and my apologies as due to fast turn around times, we cannot make changes to most orders. Orders for in stock items are sent to our warehouse team as soon as they are placed and one there, changes can no longer be made, including cancelling the order; it will start to be processed based on the information attached. I can see that a rerouting request with the carrier has been offered but was not accepted. This is usually the only option when an order is requested to be cancelled after it has been processed. My apologies again.

Posted 3 years ago

“PTO turns but nothing coming from the transfer case. The online manual is schetchy and no one is available to answer customer service phones.”

Helpful Report

Posted 3 years ago

Hello Rex, please accept our sincere apologies if the PTO turns but nothing coming from the transfer case. Your feedback will certainly be used to improve the products we manufacture in order to achieve our objective of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“Order #11100279837, Rolling Work Table. When I received the shipment the end of the box was completely missing. All of the pieces were there except for the hardware (screws, etc) that I need to assemble and use the items. I submitted a Service Request on 8-8-22 and have received no reply or confirmation. I guess the only way to get attention is to give poor reviews. Would be nice if you could send the bag of screws, etc that I need to assemble this product...”

Helpful Report

Posted 3 years ago

Hello Edwin, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who sent you an email on August 09, 2022, confirming the address for the replacement, but we haven't heard from you yet. Kindly reply to the email or email us at info@titanattachments.com and reference PBR Amyra to further assist you.

Posted 3 years ago

“Did not send bar for sod unroller”

Helpful Report

Posted 3 years ago

Hello Allison, we sincerely apologize for the poor quality of the item you received and the parts of your order that were missing. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. We reached out to you last Sept 23, 2022, for more information regarding your concern, but we have yet to receive a response. We do accept returns on unused items if it does not meet your needs. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“Piece of junk”

Helpful Report

Posted 3 years ago

Hello Moses, we pride ourselves in providing high quality products. We do accept returns on unused items if it does not meet your needs. We sent you an email on 8/15/2022, requesting for more information and photos or videos regarding your concern, but I have yet to receive a response. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“Item was missing one component. Called. Could not replace item. Offered $20 refund and suggested to find part locally. After accepting $20 refund, it turns out part cannot be found locally or nationally because thread size is non standard. Complete waste of $80.”

Helpful Report

Posted 3 years ago

Hello David, we sincerely apologize for the poor quality of the item you received and the parts of your order that were missing. We value our customers' opinions and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. We'll also improve our shipping process so that our warehouse team properly inspects the items before shipping to confirm that all parts are present. We reached out to you for your concern and processed a full replacement. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“The cut is absolutely horrible. There has to be some mod available. Literally does not cut, basically pushes grass over. I guess I will sharpen the blades. I've used it once. 33hp tractor. Titan makes great stuff but this one missed the mark.”

Helpful Report

Posted 3 years ago

Hello Chris, we sincerely apologize for the product's poor condition. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. We sent you an email on 8/16/2022 recommending the 48" finish mower for an 18-30HP. You have the option to return the product within 30 days. We do accept returns on unused items if it does not meet your needs. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“Worst customer service I've ever dealt with. Will never spend another penny with Titan Attachments.”

Helpful Report

Posted 3 years ago

Hi Jason, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and due to fast turn around times, we cannot apply changes to most orders placed. Once an order for an in stock is placed, the order is sent directly to our warehouse team for processing. They cannot apply changes to an order, only process the information that is sent and so this would be why we weren't able to manually change your shipping address. We usually all the carrier to change the shipping address while in transit however, I can see that that option was not accepted. My apologies again.

Posted 3 years ago

“Received partial shipment. Three weeks later the balance of the order arrived after many phone calls to customer service.”

Helpful Report

Posted 3 years ago

Hello William, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account, and everything was delivered on August 03, 2022. If you have any concerns, please email us at info@titanattachments.com and mention PBR Amyra.

Posted 3 years ago

“At this time I have not received this order or located its whereabouts”

Helpful Report

Posted 3 years ago

Hello Ron. Please accept our sincere apologies if your package was damaged in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I can not review yet wrong part was shipped have not got new one”

Helpful Report

Posted 3 years ago

Hello Randy, please accept our sincere apologies if parts of your order are wrong. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account, and one of our product specialists sent you an email on August 08, 2022, confirming if you would like a refund or replacement, but we have yet to hear back. Please contact us at info@titanattachments.com with the subject PBR Amyra so that we can assist you further.

Posted 3 years ago

“Poorly painted. Multiple areas missing paint.”

Helpful Report

Posted 3 years ago

Hello Jeffrey, we sincerely apologize for the product's poor condition. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. We sent you an email on August 10, for more information regarding your concern, but I have yet to receive a response. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 3 years ago

“Sent the wrong product. had to reorder. plus, the wrong product container was destroyed and I have to figure out a way to get it back to you.”

Helpful Report

Posted 3 years ago

Hi John, thank you for the review and my apologies for the experience you have had with your order. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. I have had a chance to check and I can see that a replacement has been keyed and tagged delivered on 08/12. I do empathize with you regarding having to return the wrong item and providing shipping materials for it. Unfortunately, carriers do not accept items for shipment if it's not prepped for transit. This is on us and we'll strive to do better. Thank you however for letting us correct this for you and also thank you for responding to our follow up email.

Posted 3 years ago

“hay spear too flimsy cannot use it”

Helpful Report

Posted 3 years ago

Hi Dr. Serge, thank you for the review and my apologies about this sir. I have had a chance to check and I can see that one from our team has sent an email on 08/10 as a follow up. Thank you for responding however, we've yet to arrive to a resolution as we have not received a response from the last email we sent on 08/16. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 3 years ago

“I have bought products from titan before with no issues but this time has been a mess. communication is terrible I have talked with someone several times and still do not have or know where my stuff is. I received 1 of 5 items and I get a congratulations. order placed 7-20 and expected 7-26 now 8-8 and no details of when i will get the rest. when there is a problem we should be able to talk to someone at the company not a call center somewhere with a barking dog.”

Helpful Report

Posted 3 years ago

Hello Mike, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The order was short 9 u-bolts. It has been communicated to your staff. I have not received any word when they will be shipped.”

Helpful Report

Posted 3 years ago

Hello Robert, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to purchase the missing bolts locally, and we will issue a refund upon receipt of the invoice from you. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Did not get all of the parts called didn't get the parts I will never buy anything from titan again there more places to buy from”

Helpful Report

Posted 3 years ago

Hello Jeffery, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you have already spoken with one of our product specialists who informed you that, unfortunately, the part you need is currently out of stock. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to return the item for a full replacement or refund. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The first quick hitch was defective, and the replacement you sent me is also defective and you’re not responding to my emails. Do not recommend Titan quick hitches.”

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Posted 3 years ago

Hello Kyle, please accept our sincere apologies if the item and the replacement you received were defective. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Sent the incorrect part”

Helpful Report

Posted 3 years ago

Hello Christy, we sincerely apologize for the inconvenience of receiving the incorrect parts of your order that were missing. We value our customers' opinions and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. We sent you an email on August 8, for more information regarding your concern, but I have yet to receive a response. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 3 years ago

Titan Attachments is rated 4.4 based on 26,876 reviews