Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,876 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered an attachment a month ago and did not receive the whole thing and offered no kinda compensation forbthe time my business was down during to you're lack of professionalism”

Helpful Report

Posted 3 years ago

Hello David, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“So I ordered forks for my tractor. A box of shelving showed up so I called Titan to find out about my forks and to return this shelving I didn’t order. The lady tells me that as soon as I return the shelving they will send the forks. So the next day I return the shelving and one fork shows up, (1) fork, not the frame or two forks, but one fork! Several days later the frame shows up so now I have a John Deere unicorn! Then several days later my other fork showed up. I’m real disappointed with that kind of service. I feel like because of Titans mistake of sending the wrong package then I was punished. Poor service.”

Helpful Report

Posted 3 years ago

Hello Shannon, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement order for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 3 years ago

“The roll pin doesn’t fit the holes. I ended up buying new lift pins and John Deere bushings. I did use one of the roll pins to attach the John Deere bushing to the replacement lift pin. So I guess I bought a very expensive roll pin.”

Helpful Report

Posted 3 years ago

Hi Mark, thank you for the review and my apologies about this sir. I have had a chance to check and I can see that one from our team has sent an email on 08/22 however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@titanbrands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Order # SO0000042577. I wanted to purchase a grapple,, but with so many to pick from and understanding I have a compact tractor I called in to talk with a sales rep who I thought would steer me in the correct direction. I provided my specs for the Tractor and the Loader. The sales rep provided a solution.. So I purchased it.. But once I received it I found that it was way too heavy for my loader. I would think that Titan would take back this equipment with no cost to me but I found that they want me to pick up the shipping, to return this item. I am very disappointed and will be looking elsewhere for my next attachment needs.”

Helpful Report

Posted 3 years ago

Hi Shannon, thank you for the review and I’m really sorry to hear about your experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and I can see that one from our team has reached out and offered a resolution which was accepted. We make attachments to fit the largest amount of machines as possible; however, my apologies again as we were not able to factor this unforeseen issue and what may allow the frame to fit a specific loader might cause it to become incompatible with a greater number of machines. Thank you however for letting us turn this around for you.

Posted 2 years ago

“I have no idea how good the product works. The crew can't seem to organize themselves in a meaningful way to send me the right parts in a single shipment so that I can put the product together to use it.”

Helpful Report

Posted 3 years ago

Hi Brehl, thank you for your review. I’m really sorry to hear you had a frustrating experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. My apologies again as we had to send an order request for proprietary parts if we do not have enough stock to key on a replacement order. I can see however that part was keyed and tagged delivered on 09/29. Thank you very much for your patience and my apologies again.

Posted 2 years ago

“Not good couple hours after looking on Internet for a skid steer attached fence post and tree puller I ordered it, and within two hours when I got the confirmation the one that you confirmed was for a John Deere tractor therefore not fitting my skid steer. I’ve had to spend $200 to have it modified to couple to my skid steer. I contacted you within two hours it was still in the warehouse but because you so-called pulled it from your shelf and had it waiting on FedEx you refused to modify my order start my order and switch it to a skid steer attachment style therefore forcing me to receive one that I did not order in the first place, a form of fraud on your end”

Helpful Report

Posted 3 years ago

Hello David, please accept our sincere apologies if your modification/cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turn-around time. I looked through your account and found that you had already spoken with one of our customer specialists, who had offered you other options to either reroute the package or return the item for a refund. Please email us at info@titanattachments.comwith the subject line PBR Amyra if you require further assistance.

Posted 3 years ago

“Says it fits a John Deere hook up it doesn't not sure what it would fit had to cut some thing off and ad others modifying it made it fit. If you don't have the ability to modify things don't buy it.”

Helpful Report

Posted 3 years ago

Hi Larry, thank you for the review and my apologies about this sir. I have had a chance to check and I can see that one from our team has sent an email on 08/19 however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@titanbrands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Still waiting on someone to call The man I spoke to should be answering calls for repairs. Has no clue what he's doing. 7272430917 I've bought a couple things from u guys this is why I bought another thing. If this doesn't get resolved to my satisfaction I'll make sure I just don't buy from u again.”

Helpful Report

Posted 3 years ago

Hi Chris, thank you for posting a review and my apologies about the experience you have had with your attachment. The Attachment does not come with engine oil as stated on the manual. Also, I can see that one from our team has reached out on the 09/22 as a follow up regarding the missing part however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“1) Promised delivery within the week; took two weeks 2) fittings came with 1/2 ag npt… didnt ask what was needed… I should’ve asked if i had known to. They need a drop down selection of what fittings to go on hydraulics. 3) I’m a newbie so i take the blame but they are the experts and should’ve known to ask.”

Helpful Report

Posted 3 years ago

Hi Rob, thank you for the review and my sincere apologies for the experience you have had with your order. I have had a chance to check and I can see that the order was placed on 08/01 and it was picked up on 08/02 and tagged delivered on 08/12 which was the selected delivery date after an appointment was asked by the carrier via phone call on 08/10. My apologies again regarding shipping; Large items (over 150 lbs.) that are shipped by freight lines and are normally delivered in about 1 week (most are delivered in less than 1 week, but in rare cases delivery can take up to 10 days). Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. My apologies as well about the information on the style of the Couplers. Our John Deere Grapples are equipped with 1/2" Pioneer/Ag Style Couplers; these styles are the defaults ones that comes with the Grapples and selecting a different style is not offered at the moment as these are one of the most commonly used hydraulic fittings, aside from an O-ring Style or a Mated Style or SAE. Adapters can be used when a different hydraulic coupling can be fitted if it doesn't match your machine. However, I do understand that this information could've been provided proactively; we missed this mark sir as this is not the most commonly asked question we get when these attachments are inquired upon. My apologies again.

Posted 3 years ago

“Product quality was poor. Welds are not professional and appear to to only have penetrated one side in many places. Gussets are crooked, and some cracks are visible in the welds. I would like to exchange this product for one free of defects. If Titan views this as acceptable craftsmanship, I would like to return this product.”

Helpful Report

Posted 3 years ago

Hi Jason, thank you for the review and my sincere apologies sir that your order did not live up to your expectation. I have had a chance to check and I can see that a replacement has been keyed and tagged delivered. Thank you as well for responding to our follow up email. This is on us and we'll strive to do better. We value our customers' experience and are constantly working with manufacturers to further improve the designs and quality of our Attachment. We will use the feedback to make us better and to ensure instances like these are reduced to 0. Thank you very much for letting us turn this around for you.

Posted 3 years ago

“Gearbox not turning And can you send me a label so I can send it back please”

Helpful Report

Posted 3 years ago

Hi Clinton, thank you for the review and my apologies about this sir. I have had a chance to check and I can see that one from our team has reached out on 08/19 however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“You people send 5 flipping emails for everything----SEND ONE EMAIL , IF YOU FAIL AND SEND FIVE FOR EVERYTHING I WILL NO LONGER BE BUYING FROM YOU Darrell”

Helpful Report

Posted 3 years ago

Hi Darrell, thank you for the review and my sincere apologies about this. Our system send automated emails for surveys, order confirmations and tracking information along with regular emails sent by out email team once an inquiry or a ticket is opened, and newsletters as well if your email address is subscribed to it. We are working with our online team to make these updates more streamlined, however, at the moment, different emails will be sent pertaining to different types and information. You can unsubscribe to our newsletter via the link provided in every email sent if are receiving too many at a time. My sincere apologies again.

Posted 3 years ago

“Very unhappy. part appears to be a used part with missing parts. still have not received the replacement missing parts, so can not even see if it will function properly. this was sold to me as a brand new scratch and dent unit, fully functional. that was a LIE. there is still dirt and mud and grass packed in the crevices of the unit. apparently, no one at TITAN inspects their shipments. Truly disappointing.”

Helpful Report

Posted 3 years ago

Hi Bryan, thank you for the review and my apologies for the experience you have had with your order. My apologies also as items from our Scratch and Dent Category cannot be considered new however, it should still be functional with no proprietary parts missing. We can key a parts order when this happens however, after checking this, I'm afraid we do not have spares of the part that was missing on your order to key on a replacement. I can see however a full refund has been issued. This is on us and we'll strive to do better. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit; making it less likely that pieces will be lost while being shipped. Thank you for letting us turn this around for you.

Posted 3 years ago

“The forks came very quickly which was great but they were scratched so badly. It was my husband's anniversary gift and I'm disappointed with the deep scratches on something I paid so much for.”

Helpful Report

Posted 3 years ago

Hi Nakita, thank you for the review and my apologies for the experience you have had with your order. I have had a chance to check and I can see that one from our team and reached out and has offered a resolution which was accepted. My apologies again for the condition your shipment was delivered with. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you for letting us turn this around for you.

Posted 3 years ago

“Product is missing parts”

Helpful Report

Posted 3 years ago

Hello Thomas, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Fell apart the first time I used it. Now stuck with fiddling with your warranty process that can’t be taken care of by speaking with someone”

Helpful Report

Posted 3 years ago

Hello Mike, please accept our sincere apologies if the item fell apart after using it. We pride ourselves on providing high-quality products. I checked your account, and you have been in contact with our warranty team, who sent you an email on August 25, 2022, confirming some details, but we have yet to hear back. Please reply to the email sent by the warranty team or email us at info@titanattachments.com with the subject PBR Amyra so we can assist you further.

Posted 2 years ago

“VERY disappointed , I ordered what you called a scratch and dent bale spear frame and (3) 32 inch tines on 02 August and on 09 August (a week later) I got an email stating some of my order was canceled and some was on its way. I dont understand I have an email confirming my order was sucsessfully placed, a week later you tell me my item is out of stock? Now I have (3) spears and NO frame. I have purchased (6) attatchments from you over the last few years and had no trouble, but this order was really messed up. I feel the customer service was VERY POOR !! Last Friday when i talked to your sales dept. he told me the only way to get the frame now is as a package with tines? Since the screw up was not on my end, I dont see why you cant send me a FRAME like the one in my order (soooooo42639) for the price on the order when it is in stock. waiting for your response. MARK KRUSE”

Helpful Report

Posted 3 years ago

Hello Mark, please accept our sincere apologies if your order was canceled. Usually, once an item has been posted under scratch and dent, only 1 item is available in stock for the said item. If there are 5 persons who ordered the same item simultaneously, only 1 will be fulfilled, and the rest will eventually be canceled if the warehouse team can't source a stock. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to offer 5% off of a new frame or return the ones you received for a full refund. If you need further assistance, please contact us at info@titanattachments.com and reference PBR Amyra.

Posted 3 years ago

“Arrived damage and “teeth” fell off after one hour of use. I have sent emails and photos and no reply.”

Helpful Report

Posted 3 years ago

Hi Toni, thank you for the review and my sincere apologies for the experience you have had with your order. I have had a chance to check and I can see that one from our team has reached out on 08/15 after the photos were received and offered an initial resolution however, it was not accepted. Thank you however for accepting the resolution that was offered later on. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you for letting us turn this around for you.

Posted 2 years ago

“Still waiting on rebate or what is going to happen with wrong product being finally delivered”

Helpful Report

Posted 3 years ago

Hello Steve, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who issued the refund on August 15, 2022, for the rebate for keeping the wrong item. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Arrived missing a lot of powercoating, rusted, and dent/damage to the frame”

Helpful Report

Posted 3 years ago

Hello Douglas, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who issued the partial refund in exchange for the damages. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 3 years ago

Titan Attachments is rated 4.4 based on 26,876 reviews