Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,876 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Website says product in stock. Ordered product. Two days later, after it's supposedly shipped with a fed ex tracking number, titan e-mails me and says product no longer available. Sold out. Huh. I received many e-mails from titan. Product will be refunded, product running late, product not available. Which is it titan? Guess what? Five days after ordering product that is supposedly sold out, titan's web site still shows in stock. Huh. How about that. Titan products is a rip off. They don't even know what they have. They were happy to immediately charge credit card. 2-7 days to refund my card. What a joke titan.”

Helpful Report

Posted 3 years ago

Hello Po, we sincerely apologize that this was your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com and reference PBR Karen so we can assist you further.

Posted 3 years ago

“Couldn't give less than one star. The salesman was friendly and knowledgeable, with no problems or issues. Shipment was actually quicker than anticipated. That part of the experience was 5 star. we bought the 7' titan backhoe with thumb attachment. This is where things went bad. The backhoe arrived and we proceeded to assemble, instructions are vague. The bucket was damaged, the bolts, washers, and nuts to attach the seat were missing, and over half of the grease fittings were missing. We call customer service. They cannot give you the specs on the grease fittings, okay, they are also out of stock. We did receive replacement bolts for the seat. The warranty department for Palletforks does not have a direct line so you cannot actually talk to a real person and the message to have them call goes unheeded. They communicate through email. They want to send me a shipping label but what am I supposed to pack it in, I believe if I do succeed in sending back the bucket I will never get a replacement, so I wanted them to ship the bucket and then I would have something to return the damaged one in. I should not have to pay for any of this. No one seems to be able to figure out the specs on the grease fittings, shouldn't the parts department have this? Apparently not. Since customer service doesn't appear to be able to do anything I feel that the situation is hopeless and WILL NEVER BUY ANOTHER ATTACHMENT FROM THEM AGAIN! I would rather pay more for better customer care.”

Helpful Report

Posted 3 years ago

Hello Annis, please accept our heartfelt apologies for the poor quality of the item you received and the parts of your order that were damaged. We value our customers' opinions and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. We'll also improve our shipping process so that our warehouse team properly inspects the items before shipping to confirm that all parts are present. We do accept returns on unused items if it does not meet your needs. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“The replacement cylinder we ordered was 4 inches too short and the grapple won’t close all the way. It doesn’t fit as advertised.”

Helpful Report

Posted 3 years ago

Hello Thompson, please accept our sincere apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to improve the products we manufacture in order to achieve our objective of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“If I could rate Titan with a negative number, in this case I would do so. They sold me an out-of-spec part (a tractor-trailer receiver). The part cannot be used because it was manufactured oversized (a mistake). A 2" trailer hitch cannot fit snugly enough to be safe. The ID of the receiver that I received is 2.4". It should be about 2.1". I asked for a return, but customer service refused, citing that it was a "scratch and dent" sale and therefore no refunds are available. I asked for a manager, but instead was transferred to another customer service agent, who told me the same thing. I even offered to trade it in for a more expensive model, but I was told that the original cannot be returned. Note that the receiver also had a main part missing. When I asked when I would receive it I was told that it was on backorder and that I should just go and buy it either locally or online myself. Again I asked for a management member to call me and was told that it would take several days for this to happen. Since this was a defective part and actually is a safety problem I felt that Titan would certainly take it back. That does not appear to be the case- even though the part is totally useless except maybe to use as a boat anchor. I am incredibly disappointed with Titan. I will not ever recommend them to anyone nor will I buy anything from them again.”

Helpful Report

Posted 3 years ago

Hello Oscar, please accept our sincere apologies if parts of your order are not missing and not correct. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at iinfo@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“customer service is terrible can't speak with anyone everything is auto generated email”

Helpful Report

Posted 3 years ago

Hello Johan. We sincerely apologize for your experience with us. Your feedback will certainly be used to enhance our responses to achieve our goal of providing the best customer service, as customer satisfaction is always our top priority. I checked your account, and we sent you an email on June 30, 2022, asking for photos, but we have yet to hear back. Please contact us at info@titanattachments.com with the subject PBR Amyra so that we can assist you further.

Posted 3 years ago

“Delivery not as promised, 3 different deliveries all was sapose to be delivered on Sunday, one fork on Tuesday, back rest Thursday, last fork Friday.”

Helpful Report

Posted 3 years ago

Hi Phil, thank you for the review and my apologies for the experience you have had with regards to shipping. Our Pallet Fork Frames and Forks are shipped in 3 boxes, all via ground and items are sorted by carriers by their size and most of the time, parts of an order are loaded on different short trucks. As much as we would love to have all parts of an order be delivered at the same time, unfortunately the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and feedback and are constantly working with carriers to better make shipping time more efficient.

Posted 3 years ago

“My item arrived damaged. It was dented in and had a large scrape down the entire length of one side. There were numerous smaller dents and scratches as well. I co texted the company and they offered me a 5% rebate. I would not recommend them based on this.”

Helpful Report

Posted 3 years ago

Hello Joshua, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. Please contact us at info@titanattachments.com with the subject PBR Amyra if you need additional assistance.

Posted 3 years ago

“The customer service dept is pathetic. They advertise free shipping which is a lie. Nowhere did they show that there was a $50 oversize charge which they added to mine. The item I purchased did nor fit and I proved it was a problem on their end and their solution now is to ignore me and it mite go away. Worst buying experience I've ever had. Was going to buy another $10k in impliments from them but will never do business with them again.”

Helpful Report

Posted 3 years ago

Hello Steve, please accept our sincere apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. Regarding the free shipping, we do offer free shipping on all orders, however, some freight orders will be assessed an oversized handling fee; this is also indicated on our shipping policy. I reviewed your account, and our product team has informed you that the forks are fitting properly according to their design and that the item is correct and without defects. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and is in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Still waiting on what is being done to compensate me for the forks arriving damaged. Have talked to three different customer service people who said I would be contacted by someone with all my options! Have heard nothing in 8 days! Was assured yesterday 8-3-2022 that I would be contacted by the end of the day! No contact was made by your company! Very unhappy with your company! Worst customer service I have ever experienced! Mark Jackson. 309-756-6286. mljplumber@yahoo.com”

Helpful Report

Posted 3 years ago

Hello Mark, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account, and our product specialist sent you an email on August 01, 2022, about the partial refund. I checked, and the partial refund was issued on August 01, 2022, and should reflect your account in 5-7 business days. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Fast shipping but FedEx dropped it at the different house”

Helpful Report

Posted 3 years ago

Hello Christopher! We sincerely apologize for your experience. We were able to locate your recent order with us and found the order was shipped within 24 hours of placing the order and shows delivered within our promised 5-7 business days. We hate to hear that FedEx delivered your order to the wrong address. In the future, I recommend contacting their customer service department to clear up those issues with them to avoid that happening again in the future. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Wrong part”

Helpful Report

Posted 3 years ago

Hi Larry, thank you for the review and my apologies about this. I have had a chance to check and I can see that one from our team has reached out to you regarding this and the mower belts that was shipped to you were the correct ones, however, it would seem they do not fit as they were made for the updated version of your mower. I can see that a return for a full refund has been issued. Thank you for responding to our follow up email and for letting us provide a resolution for you.

Posted 3 years ago

“I didn't realize it required two hydraulic outlets, so ordered parts for tractor,I was told it was assembled ready to use, well that a lie , I would have appreciated the truth.”

Helpful Report

Posted 3 years ago

Hello Charles, please accept our sincere apologies if you were not informed that the item required two hydraulic outlets and if you were told that it is ready to use. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. If you are having a hard time with the assembly, feel free to reach out to our product team, and they will gladly assist you. Please email us at info@titanattachments.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“Purchased new plow product. The product was rusted, chipped and damaged. Not good for Titan”

Helpful Report

Posted 3 years ago

Hello Karl, please accept our sincere apologies for any damage to your order during delivery. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“First parts sent were the right parts in the wrong size. Thought everything was good after talking to support, whom were not easy to get ahold of. And new they had shipped me the wrong parts. Waited over a week for the correct parts. Replacement parts arrive and aren’t even the right parts. So now I have to send these parts back and wait another week after I can get ahold of support again. Not impressed. Cannot rate the product because I have not received them”

Helpful Report

Posted 3 years ago

Hello Jeremy, please accept our sincere apologies for sending you the wrong part. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“While my initial inquiries about potentially buying the attachment were answered capably and helpfully, once I moved to the customer care department post-purchase, I have not had the same knowledgeable assistance . While I had a very urgent need and the original order for the pinestraw rake came rapidly, it was missing half the pieces. This seems to be a VERY COMMON problem as the box was in pieces and the new FED EX box was also ripped. This was mentioned in the reviews, but I thought once the company knew about it, certainly they would be doing better. Not so. I am disappointed. So, I am missing key pieces, the main one of which is now on back order. Certainly they would have known that before to have alerted me that the item won't actually be ready to use when promised. I tried to talk with the knowledgable staff members again, and they just left me on hold for a very long time and then put me back to the man in a foreign country who was just following procedures. He did not know anything about how the product worked (not his fault, not his job). I don't know why they just sent me back to him. He did say they would do that, but I thought I would get more personal service than that based upon my initial contact which was so positive. Needless to say, my grass is dying at this minute and I am still far from getting a workable rake.”

Helpful Report

Posted 3 years ago

Hello Michelle, please accept our sincere apologies if parts of your order are missing and if you are not satisfied with how our customer service handled your concern. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I received the attachment without any u bolts. I can not assemble the attachment and use it ! Very poor !!!”

Helpful Report

Posted 3 years ago

Hello David, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I have checked, and you have been assisted by our product specialist, who advised you to purchase the bolts locally and send us the receipt, and we will compensate you for it. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“You sent the wrong item”

Helpful Report

Posted 3 years ago

Hi Gordon, thank you for the review and my sincere apologies sir. I have had a chance to check and I can see that a return has been keyed and a full refund has been issued; my apologies again as a replacement was keyed but the item is currently out of stock. This is on us and we'll strive to do better. We value our customers' experience We will use the feedback to make us better and to avoid instance like this from happening again. Thank you however for letting us resolve this for you.

Posted 3 years ago

“Just put my new 78" Ditch Bank Flail Mower on my tractor and the hydraulic cylinder that controls the pitch of the mower immediately started leaking. Tried to tighten the connections to stop the leak, but saw no way to do so without causing more damage. Called customer service about the problem and was told to file a warranty claim, which I did, but I've yet to hear back from anyone about what they intend to do about this. Also, the assembly instructions for the mower don't cover how to assemble the 78" version of the mower. Extremely disappointed.”

Helpful Report

Posted 3 years ago

Hello Gary, please accept our sincere apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to improve the products we manufacture in order to achieve our objective of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“48 “ Tooth bar teeth not square on bar does not fit properly taking it apart to have it welded back up not pleased at all with this product waited for awhile to come back stock wasted my time 😡”

Helpful Report

Posted 3 years ago

Hello Brian, please accept our sincere apologies for the item's poor quality. Your feedback will certainly be used to improve the products we manufacture in order to achieve our objective of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“The very first time I used the Cutter after only about 3/4 acre the wheel fell off. On investigation, the weld holding the post that attaches the wheel assembly to the rear of the cutter broke causing the wheel to fall off”

Helpful Report

Posted 3 years ago

Hello Jerry, please accept our sincere apologies for the item's poor quality. Your feedback will certainly be used to improve the products we manufacture in order to achieve our objective of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

Titan Attachments is rated 4.4 based on 26,876 reviews