Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,876 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Your customer service dept. employees are very difficult to understand, the information they gave me was no more than I had already found on the fedex website. If they would have requested fedex to contact me directly it would have helped, fedex will not talk to the recipient of the shipment, only the shipper.”

Helpful Report

Posted 3 years ago

Hello Ronald. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and noticed that you've already spoken with one of our product specialists, who issued the refund on July 25, 2022. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The whole experience was terrible.. No care and concern that the piece that I ordered wasn't showing up people I talked to acted like you acted like it was no big deal then the unit is stolen by the delivery people.. second unit sent was also lost...and I was told I would get a refund.. days latter iyours shows up out of no where.. the ehole ordeal was a mess....”

Helpful Report

Posted 3 years ago

Hello Erick. Please accept our sincere apologies if your package was stolen and the replacement order was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and noticed that you've already spoken with one of our escalation specialists, who issued a refund for the inconvenience since the package was found. Please email us at info@titanattachments.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“Never have received order . I want my money back if you can’t deliver.”

Helpful Report

Posted 3 years ago

Hello Robert. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Poor delivery. Metal crate bent. Missing pieces. Mower sides bent.”

Helpful Report

Posted 3 years ago

Hello Michael, please accept our heartfelt apologies if the item you received arrived with damages. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If the item fails in any way, you can file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“So far service has not been very good. When I received my snowblower it was missing the chute. Called customer service and was told I would get a time frame in which the chute would be sent to me within 48 hours and 6 days later they will not answer my emails. Hopefully I hear from them soon.”

Helpful Report

Posted 3 years ago

Hello Robert, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our escalation support, who is now sourcing the missing part and will update you once we have successfully sourced it. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Absolute terrible customer service! It is so bad that I will never do business with your company again. If I could give less than one star on the rating, I would definitely do so. There are plenty of choices of businesses to purchase this type of equipment from out there and I will be sure to choose another company for all my future needs. Further, I will make sure I tell everyone I know that may be in the market for such equipment to go elsewhere, including posting on every discussion and review website I can find in order to deter people from doing business with a company that cares so little about their customers and customer satisfaction.”

Helpful Report

Posted 3 years ago

Hello James, please accept our heartfelt apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com with the reference PBR Amyra if you require any additional support.

Posted 3 years ago

“The item was significantly damaged in shipment, Titan has promised to rectify the issue however after several calls this has not happened. Will update when issue is resolved....”

Helpful Report

Posted 3 years ago

Hello Wayne, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Terrible customer service. After 30 minutes, you Cannot make changes or cancel an order without a significant “re-routing fee”.”

Helpful Report

Posted 3 years ago

Hello Muhammad, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turn-around time. I looked through your account and found that you had already spoken with one of our product specialists, who offered you a partial refund for the damaged item that arrived. Please email us at info@titanattachments.com with the subject line PBR Amyra if you require further assistance.

Posted 3 years ago

“Well even though the purchase was delivered, it is Totally Useless to me still. When the second shipment arrived, the pins were Missing. So it is just sitting out in the yard. Yes a third shipment is now waiting to get here. But I would suggest either find a new Shipper! FedEx is a total mess. Or offer an alternative to FedEx! I would have Paid extra to Not have to deal with FedEx!”

Helpful Report

Posted 3 years ago

Hello Bruce, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I have also sent your suggestion of using a different carrier. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Rating is zero because I have not recieved my order and it seems to me that Titan is not going to bother to help find out why. Seems like they are telling me its not their problem when they tell me to take it up with my bank.”

Helpful Report

Posted 3 years ago

Hi Larry. We sincerely apologize for your experience. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on the schedule and to the correct address. I reviewed your account and checked that one of our customer service specialists has already assisted you. Unfortunately, we have checked, and the order was delivered to the address you input upon placing the order. Kindly check the address if anyone receives the item on your behalf. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“very unpleased with titan products,purchased 3 point backhoe.used one time been leaking cylinders very unpleased”

Helpful Report

Posted 3 years ago

Hello Charles, please accept our sincere apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Not happy. Received only one item out of two. No call back from titan and try to call customer service. It wont let you type extension number. It just keeps talking. Waiting for callback or cancellation will be next.”

Helpful Report

Posted 3 years ago

Hello John, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We sent you an email on July 25, 2022, offering possible solutions to your concern, but we have yet to hear back. Please email us at info@titanattachments.com with the subject PBR Amyra so we can assist you further.

Posted 3 years ago

“Bad idea asking for a review when you haven't completed my order yet. My chipper came without the feed hood and you have yet to say "Yes, we're sending you the missing feed hood." Update.. a week later and they still have not shipped the replacement part.”

Helpful Report

Posted 3 years ago

Hello David, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Attachment came in damaged it looked used so I had to request sending it back. Customer service did get right on that for me and scheduled fedex to pickup. I had a vacation day I used to take off work to send back the attachment that was sent to me damaged. FedEx never showed up, I cannot take off a second day of work for something that was not my fault in the first place. Now I’m on the phone again with customer service, who is very helpful, and scheduling another day to ship back my damaged tool. I will have to have my friends do this for me as I cannot take another day off work and hope fedex does their job!!!!”

Helpful Report

Posted 3 years ago

Hello Clint, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer specialists, who had placed your replacement order and scheduled a new pick-up date for you. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“We had a big fire on July 4th, the morning after I ordered the bucket. I called to cancel my order, and your support person said it was taken care of. She said sh’d put a stop on the shipping, so don’t worry if I see a shipping tracking email. But don’t worry, it’s cancelled. The bucket showed up anyway. I am not happy, I needed that money to make fire damage repairs. You let me down!”

Helpful Report

Posted 3 years ago

Hello Dean, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turn-around time. I looked through your account and found that you had already spoken with one of our customer specialists, who did request to reroute the package, but the carrier still delivered it. You may reach out if you would like to return the item, and we will gladly assist you. You can also email us at info@titanattachments.com with the subject line PBR Amyra if you require further assistance.

Posted 3 years ago

“Came damaged”

Helpful Report

Posted 3 years ago

Hello Jonathan, please accept our heartfelt apologies for receiving a damaged item. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had issued a partial refund to cover the damages. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance

Posted 3 years ago

“It will not fit my quick hitch. The top hook will not grab the top pin. They welded the top pin too high for a quick hitch. The documents say it's quick hitch compatible, but it's not. It looks well built. The top pin needs to be about 10" lower than it is. I even called tech support before I bought it to make sure it was quick hitch compatible.”

Helpful Report

Posted 3 years ago

Hello Kurt, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. I looked into your account and found that you had already spoken with one of our product specialists, who informed you that we advertise this land leveler as being compatible with the Titan Quick Hitch. While it may fit other quick hitches, we make no guarantees that it will. You will likely need to use the leveler connected directly to your 3-point hitch. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 3 years ago

“Called to change an order that was placed on a Sunday holiday weekend, 1 1/2 hours after they opened for business and said it was to late to cancel!! If you need business that bad, good luck on any repeat customers! I will shop elsewhere.”

Helpful Report

Posted 3 years ago

Hello James, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to any orders once they have been placed due to the quick turn-around time. I looked through your account and found that you had already spoken with one of our product specialists, who educated you on the return process. Please email us at info@titanattachments.com with the subject line PBR Amyra if you require further assistance.

Posted 3 years ago

“Once again you have failed to right your wrongs. They sent me a pic showing the right sleeve I need and they still sent me the wrong one. I'm done with Titan”

Helpful Report

Posted 3 years ago

Hello Jason, we found your account and discovered that you have spoken to one of our product specialists who has confirmed that you have ordered the wrong item. Unfortunately, we aren't able to process an exchange for these products, but we'd be glad to assist you with returning the products you have for a refund. We will use your feedback to help improve our product listings and make it easier for customers to find the right one for their needs. Please email us at info@titanbrands.com and reference PBR Karen if you require further assistance.

Posted 3 years ago

“The package was reported to have been delivered on Friday but then was then picked back up for a "delivery exception". Very little information was provided as to what happened. The package was then delivered on Sunday. It had been repackaged, with the original box put into another box. The original box was pretty much destroyed. The contents appear to be okay except that one of the pins was missing. I did take photos of the package as I opened it to document its very poor condition. Very disappointed with the packaging/shipping experience.”

Helpful Report

Posted 3 years ago

Hello Jeffrey, please accept our heartfelt apologies for the poor quality of the item you received and the parts of your order that were missing. We value our customers' opinions and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. We'll also improve our shipping process so that our warehouse team properly inspects the items before shipping to confirm that all parts are present. I checked your account and found that on 7/29/2022, a replacement order has been processed and reflected as delivered as of 8/5/2022. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 3 years ago

Titan Attachments is rated 4.4 based on 26,876 reviews