Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,877 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“60" debris forks, after reading the fine print it states that they are actually 58". After they had arrived they were actually 54". Very disappointing.”

Helpful Report

Posted 3 years ago

Hello Corey, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The piece of equipment I ordered came with no packaging, paperwork etc. Shipped just lying on the floor of multiple trucks. You can imaging how much paint had been scratched off down to bare metal. Called customer service and was connected to a lady that could not even pronounce the piece of equipment.(receiver hitch). Very very limited English vocabulary. In the past I ordered a hitch drawbar and a five foot landscape rake. All came strapped to a pallet with additional packaging. With a scratched product and foreign customer service reps, I may not order again. It is a shame. Y’all make heavy duty excellent equipment.”

Helpful Report

Posted 3 years ago

Hello Anthony, please accept our heartfelt apologies for any damage to your order during delivery. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. I looked through your account and found that you had already spoken with one of our customer service specialists, who had processed the partial refund for the cosmetic issues. Please email us at info@titanattachments.com with the subject line PBR Amyra if you require further assistance.

Posted 3 years ago

“Honestly, I was very excited about this company at first. I did a little research and discovered they were a US-based family-founded company that had very reasonable prices and seemingly decent equipment. Unfortunately, my experience turned out to be very different then what my expectations had been. I ordered 3 attachments all at the same time, an order that totaled almost 6 grand. Two of the items were new and one was a scratch and dent. Due to a lack of photos, a semi-poor description and a bit of my own personal error. I ordered the wrong attachment from the scratch and dent inventory. Unfortunately, it does not fit any of my machines. After talking to two customer service representatives, one issue resolution manager, and me offering to pay return shipping and a restocking fee, nothing was done. I even went as far as to purchase the correct scratch and dent item prior to getting a resolution as a show of good faith. So after all was said and done Titan Attachments admittingly told me over the phone they were willing to lose me a future customer over 355 dollars because they have to stick to their "Final Sale" policy on scratch and dent items. I run several agricultural businesses myself and I have many policies for all kinds of things. But, as a customer-friendly business, with a hard-earned excellent reputation, I will break those policies in a heartbeat to keep a good customer. In my opinion, there is a difference between an honest mistake and upholding policies to keep your business from being taken advantage of. This is a direct quote from Titan's "About Us" portion of their webpage. "When it comes to our company culture at Titan Brands, we've always followed one simple rule— provide our customers with the absolute highest quality of customer service that we can. Titan Brands got started by building up a hard-earned reputation, based around making sure that each customer will leave satisfied enough with their experience that they'll want to spread the news to friends and family by word of mouth. We remain fully committed to not losing sight of that reputation, and our team is always willing to accept the challenge of making sure that you not only walk away from your shopping experience satisfied, but that you'll look forward to coming back in the future." This statement is false. If you are looking for a place to purchase attachments that has solid customer service then keep looking, Titan Attachments is not it. I have given ample time for them to help me get this straightened out and all I keep getting is requests for customer reviews, so here it is. I will not shop here again, I will not recommend to anyone they should shop here and if you are reading this I urge you to go somewhere else. So, Titan, I am sorry for such a poor review but I'm even more sorry you lost me as a customer. I had about ten more items on my wish list I was going to purchase but not anymore. I hope it was worth the 355 dollars and sticking to your "Final Sale" policy. Now I need to go try and sell the item I accidentally bought from you that I have no use for. Oh, and don't even get me started on all the shipping shenanigans.....”

Helpful Report

Posted 3 years ago

Hello Jesse, please accept our heartfelt apologies if your request to return an item from scratch and dent was not granted. Unfortunately, we strictly follow our return policy, and Scratch and dent items are not eligible for returns or warranty claims, as one of our representatives informed you when you contacted us on June 22, 2022. This is also indicated in our return policy. You may check our return policy for your reference, https://www.palletforks.com/return-policy.html. If you require further assistance, please email us at info@titanattachments.com and reference PBR Amyra.

Posted 3 years ago

“Unit went on sale two days after I ordered and even before I received delivery, yet they would not honor the lower price. Their policy is for only 24 hours. What a joke.”

Helpful Report

Posted 3 years ago

Hello Robert, please accept our heartfelt apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this link: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com with the reference PBR Amyra if you require any additional support.

Posted 3 years ago

“I haven’t received my full order yet.. Got the frame and one fork blade and received the second fork blade a day later just to find that it was the wrong length and I had to send it back. I have been sent emails that it was going to be delivered Saturday July 2 just to get an email later that it is out for delivery expected delivery is next business day which will be the 5th of July… So my first experience ordering from Titian hasn’t been the best but I will order again..”

Helpful Report

Posted 3 years ago

Hello Robert, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on July 03, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I provided a detailed positive response on the good customer service your rep provided. Now you keep harassing me with continuing surveys. Either read your own material or quit sending it out. Originally, I was very happy to recommend your company; now, not because you do not respect my privacy.”

Helpful Report

Posted 3 years ago

Hello Walt, please accept our heartfelt apologies for receiving an automated invitation to write a review. We are delighted with the positive response to our customer service. Your feedback will undoubtedly be used to enhance the emails we send to our customers. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I received the Titan 42S Wood Chipper but Problem #1: the Discharge Chute is for a larger unit so will not attach to the smaller one I have. Problem #2: the Hopper was not aligned correctly when welded & will not line up on one side so the bolt on one side is at an angle. Plus some of the screws fell out of a torn packet and are missing. Took photos to show customer service and will see how quickly this is resolved.”

Helpful Report

Posted 3 years ago

Hello Chris, please accept our heartfelt apologies if the item you purchased has quality issues. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Snowblower arrived missing parts. Un usable without the parts they did not include with my order. I have emailed them and called them. No one will say the parts are on the way. They say they will get back to you but after 3 days i have not heard anything. Total run around. I will have no other option other sending it back as defective since it is not what i ordered and is unusable.”

Helpful Report

Posted 3 years ago

Hello Charles, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had processed your return. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The 72" grappler that came had a nonfunctioning female flat face coupler. This attachment obviously had never been pressure tested. This attachment had never been greased. The left side claw is welded crooked and does not sit on the attachment straight. I was told by your staff that it was a warranty claim. REALLY!!!! This attachment was dead on arrival. I had to find the replacement coupling locally. Spend my time and fuel to go get it and then play mechanic. You reimbursed the cost of the coupler but have not addressed the poor craftsmanship.”

Helpful Report

Posted 3 years ago

Hi Mark, thank you for the review and my apologies about the experience you have had with your attachment. I have had a chance to check and one from our team has reached out to you regarding this however we have yet to reach a resolution as we have yet to receive a response from you from the last email we sent on 07/18. Please reach out to us at info@titanbrands.com and reference PBR Angelo so we can assist you further.

Posted 3 years ago

“Nothing worked like it was supposed to. All customer service personnel are over seas and only have the manual to read. Everything they told me about the machine was wrong!”

Helpful Report

Posted 3 years ago

Hi Dickson, please accept our heartfelt apologies for the experience you have had with your order. Our product support is usually pretty spot on on attachment recommendations, sorry we missed this mark. I have had a chance to check your account and I can see that a full refund has been issued of the attachment. We have taken your feedback to heart and are constantly working so that every inquiry is met with a high sense of satisfaction. My apologies again.

Posted 3 years ago

“I placed an order on a Friday for a skid-steer planer at a sale price of $1,799. Two days later I receive a marketing email from Titan Attachments advertising the exact implement I had just purchased for $1,499. When I call to discuss the price drop and request either a credit or refund, I was told too bad. The advised me to refuse delivery and place the order again. I've spent many thousands of dollars on buying attachments from Titan, I will never buy anything from them again. Horrible customer service. A supervisor wouldn't even take the time to get on the phone with me to discuss. Way to treat your repeat customers. I will be sharing my experience with BBB, TN AG's office, etc.”

Helpful Report

Posted 3 years ago

Hello David, please accept our heartfelt apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this link: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com with the reference PBR Amyra if you require any additional support.

Posted 3 years ago

“I paid 1500 plus and one week later it goes on sale for 200.00 cheaper. I feel cheated.”

Helpful Report

Posted 3 years ago

Hello Deryk, please accept our heartfelt apologies if we were not able to refund the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com with the reference PBR Amyra if you require any additional support.

Posted 3 years ago

“I'm happy with the quality of the product but my experience with customer services was poor at best. They communicate with you only when they benefit from the discussion and are not interested in helping a customer.”

Helpful Report

Posted 3 years ago

Hi Julio, My sincere apologies for the experience you have had with us. We usually delivery on customer service; my apologies again that we missed this mark. Thank you very much for your honest review. We have taken your feedback to heart and are constantly working on providing a warm and friendly service to our customers. We are glad to know however that you are satisfied with the attachment you received. Thank you very much again.

Posted 3 years ago

“Worse customer service ever! Bought pallet forks for my tractor and had a discount coupon. Went through the whole process of ordering it and got to the end and pushed place order assuming thats where the coupon box was and it placed my order. Called customer service immediately stating there was no place to add the coupon and was transfered where I sat on the phone for 45 minutes and nobody ever answered. Sent an email immediately afterwards to customer service asking for the 5% coupon to be credited to my card. There answer was order something else and use the discount...really? It's like they lure you in with a discount and sorry after the order. Okay I would like to cancel the order. Sorry it will be delivered today and if you return it there will be a restocking fee. Very Deceptive company!!! Many, many emails back and forth and they won't do a thing. Will never buy their products again and will let everyone know how they take care of their customers!”

Helpful Report

Posted 3 years ago

Hi Larry, please accept our heartfelt apologies if your request to use the 5% discount on an order that has been placed was not honored. Your feedback will undoubtedly be used to enhance our policy about discounts and coupons. Unfortunately, we are not able to retroactively apply any coupon to an order that has already been placed. Also, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com and reference PBR Amyra if you need further assistance.

Posted 3 years ago

“Poorly made hitch, the release pin wouldn't completely relaese to un hook from my equipment,, had to take the hitch to the blacksmith shop and have it modified to work properly.”

Helpful Report

Posted 3 years ago

Hello Craig, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“I ordered a 1/4" attachment plate and you sent me a dual hay spear plate. Reference Order #11100269190.”

Helpful Report

Posted 3 years ago

“Shipped wrong item, having to return and replace which is a big hassle.”

Helpful Report

Posted 3 years ago

Hi Brad, please accept out heartfelt apologies about what happened with your order. We do understand that this also hampered any work that you may have lined up losing valuable time in the process. I have had a chance to check your account and I am glad to see that a replacement has been delivered on 06/30. Thank you very much as well for letting us correct this for you. We value our customers' experience and feedback and are constantly working making improvements to make sure instances like theses are reduced to 0.

Posted 3 years ago

“I was told by Jeremy that you had stock on all three hitches. Now you cancel the one I had sold. Invoice # SO0000037131. Not happy.”

Helpful Report

Posted 3 years ago

Hi Lee, thank you for your feedback and honest review. Please accept our heartfelt apologies for what happened. I have had a chance to check this and at the time of your order, the item did show in stock and I can see our warehouse team started to process your order however, at the same time, other orders for the same item were also being processed and we receive more orders than there was stock and remaining orders that cannot be fulfilled were cancelled for a full refund. We certainly value our customer's experience and we have taken your feedback to heart to make improvements on providing stock numbers more efficiently as currently, received orders are processed first before stock numbers are updated.

Posted 3 years ago

“I am very disappointed as to how the process and shipping was handled with my order. the trip and timeliness of this was like i've never experienced.”

Helpful Report

Posted 3 years ago

Hello Rob, please accept our heartfelt apologies if your order was delayed. We were able to locate your account and found that the order was shipped within 24 hours. We apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. I reviewed your account and everything has been delivered on June 21, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Junk. I would like a full refund is not a category two, at best cat one.”

Helpful Report

Posted 3 years ago

Hello Tim, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had processed the return for you. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

Titan Attachments is rated 4.4 based on 26,877 reviews