Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,877 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought this 3 point quick hitch to connect to my titan land leveler and grader. It doesn’t fit. The top hook on the quick hitch does not hook to the top link on the titan land leveler. The hook is approximately 6” to low. Very disappointed.”

Helpful Report

Posted 3 years ago

“I waited days from Titan for an answer on my questions and then was told this was the proper item to purchase to work with the soil attachement I purchased previously, it does not. Need to return. I will send the guy who gave me that info a message.”

Helpful Report

Posted 3 years ago

Hi Steven, thank you for the review and my apologies about this. We always aim to deliver accurate recommendations and advises, and we are gutted when we don’t meet expectations. Gathering more information would've made the difference. This is on us and we will strive to do better. I have had a chance to check and I can see that a return and refund has been issued. Thank you for letting us resolve this for you.

Posted 3 years ago

“Not too good! The first set of belts you sent were too loose. The second set were the same belts.1626LI SO THEY ARE STILL TOO LOOSE.I will need the next size smaller or you can give me a refund and I will try to find them locally, I cant adjust the slack out of the belts due to poor construction of the mower deck.”

Helpful Report

Posted 3 years ago

Hello David, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our warranty specialists, who had processed a full refund for you without requiring the item to be returned. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Build quality is good for price. Customer service is impossible to use. Been 2 months and I have made 3 phone calls, 3 internet chats, and multiple emails with videos of issues and other then low level return call people. Nobody has gotten back to me that can help me. Only purchase from them if u are confident not to have issues with your purchase or if the price is so good it’s worth the risk. Good luck Roger”

Helpful Report

Posted 3 years ago

Hello Roger, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I looked into your account and found that you had already spoken with one of our product specialists, who offered to return the item for a refund, but you have declined as you have fixed the issue. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 3 years ago

“Was supposed to be delivered on 7/7/22 was un able to deliver driver didn't want to work late, explained his 43 foot trailer would not fit the shipping company dose not have a straight body track 4 shipping day later he shows up 3 miles down the road I had to take my tractor 6 miles out of my way to take delivery and you had the to charge me $100.00 extra for fule unbelievable not to mention the company customer service is the worst”

Helpful Report

Posted 3 years ago

Hello Michael, please accept our heartfelt apologies for the experience you have had regarding shipping. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. We definitely suggest that you reach out to the carrier with this feedback.

Posted 3 years ago

“Poor customer service, fittings don't match up with my 3rd function. There Reps need to learn there productions!”

Helpful Report

Posted 3 years ago

Hello Eric, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If the item fails in any way, you can file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“Horrible. The add a grapple will not fit on my bucket. The mounting plates are far too short and poor angle to allow the grapple to close on the bucket edge like it is supposed to. My dealer spent most of the day trying to make it work, to no avail at a cost of about $800.00. I have contacted customer service by phone and email asking for a full refund and to pick up the product. It has been 3 days so far they have not taken care of it.”

Helpful Report

Posted 3 years ago

Hello Charlie, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request and pick-up schedule for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 3 years ago

“Poor customer service. Was mislead by sales rep on the phone. Item was missing paint and scratched when delivered. If I spend this kind of money, I expect a new product that’s in mint condition. Will definitely be leaving reviews on other websites and notifying the other local farmers.”

Helpful Report

Posted 3 years ago

Hello Parker, please accept our heartfelt apologies for any damage to your order during delivery. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. I checked your account and found that one of the product specialists, had issued a partial refund for the cosmetic issues. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“My Titan Tree Puller arrived in fine shape. After I unpacked it, I noticed that the couplings for the hydraulic function were not the same size as my tractor's third function hydraulic couplings. I have a JD 4044R. I reported this issue to the Company. After a brief acknowledgment of the problem, Titan has yet to provide me with a solution.”

Helpful Report

Posted 3 years ago

Hello Dan, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and found that one of the product specialists has already contacted you to resolve the issue. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The packaging was destroyed and the product was damaged.”

Helpful Report

Posted 3 years ago

Hi Samuel, thank you for the review and my sincere apologies about the way your order wad delivered. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. We have sent you an email on 07/19 to find out how we can assist however we have yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 3 years ago

“Absolutely terrible! I purchased an excavator attachment that on the first use leaked hydraulic fluid all over because of defective fittings, later the same day pins started breaking and requiring replacement as the entire attachment eventually ended up bent and blew out the cylinder seals. Titan decided to replace it telling me they are sending a new piece and to my surprise, a piece of metal shows up at my door. Nothing in which I ordered or is of use! 1 star isn't even deserved from this company!”

Helpful Report

Posted 3 years ago

Hi David, thank you for the review and we sincerely apologize that we were not able to provide a positive experience for you. I have had a to check and I can see that a full replacement was keyed and tagged delivered on 07/22. We have sent an email on 07/25 as a follow up however we have yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 3 years ago

“I ordered two identical hay spears, I received two different lengths in two separate packages and they did not match the pictures on the website not to mention prices are absurd right now.”

Helpful Report

Posted 3 years ago

Hello Alicia, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. Please email us at info@titanattachments.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“I am still waiting for the operation manual. I have made a request on how to access on-line from the instruction sent with the log splitter, they are to busy to get back to me.”

Helpful Report

Posted 3 years ago

Hello Andrew, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. I have checked, and one of our product specialists sent you an email on July 13, 2022, with a copy of the manual. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Honestly, I was very excited about this company at first. I did a little research and discovered they were a US-based family-founded company that had very reasonable prices and seemingly decent equipment. Unfortunately, my experience turned out to be very different then what my expectations had been. I ordered 3 attachments all at the same time, an order that totaled almost 6 grand. Two of the items were new and one was a scratch and dent. Due to a lack of photos, a semi-poor description and a bit of my own personal error. I ordered the wrong attachment from the scratch and dent inventory. Unfortunately, it does not fit any of my machines. After talking to two customer service representatives, one issue resolution manager, and me offering to pay return shipping and a restocking fee, nothing was done. I even went as far as to purchase the correct scratch and dent item prior to getting a resolution as a show of good faith. So after all was said and done Titan Attachments admittingly told me over the phone they were willing to lose me a future customer over 355 dollars because they have to stick to their "Final Sale" policy on scratch and dent items. I run several agricultural businesses myself and I have many policies for all kinds of things. But, as a customer-friendly business, with a hard-earned excellent reputation, I will break those policies in a heartbeat to keep a good customer. In my opinion, there is a difference between an honest mistake and upholding policies to keep your business from being taken advantage of. This is a direct quote from Titan's "About Us" portion of their webpage. "When it comes to our company culture at Titan Brands, we've always followed one simple rule— provide our customers with the absolute highest quality of customer service that we can. Titan Brands got started by building up a hard-earned reputation, based around making sure that each customer will leave satisfied enough with their experience that they'll want to spread the news to friends and family by word of mouth. We remain fully committed to not losing sight of that reputation, and our team is always willing to accept the challenge of making sure that you not only walk away from your shopping experience satisfied, but that you'll look forward to coming back in the future." This statement is false. If you are looking for a place to purchase attachments that has solid customer service then keep looking, Titan Attachments is not it. I have given ample time for them to help me get this straightened out and all I keep getting is requests for customer reviews, so here it is. I will not shop here again, I will not recommend to anyone they should shop here and if you are reading this I urge you to go somewhere else. So, Titan, I am sorry for such a poor review but I'm even more sorry you lost me as a customer. I had about ten more items on my wish list I was going to purchase but not anymore. I hope it was worth the 355 dollars and sticking to your "Final Sale" policy. Now I need to go try and sell the item I accidentally bought from you that I have no use for. Oh, and don't even get me started on all the shipping shenanigans.....”

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Posted 3 years ago

“Worst customer service / company policy I have ever dealt with. Product appears well made but I will never buy another titan product of fear of having to deal with the companies customer service. Customer service is a joke, save your time and buy from another company that stands behind their product.”

Helpful Report

Posted 3 years ago

Hi Casey, thank you for the review and I do apologize that you had a frustrating experience with us. I have had a chance to check and your order was from our Scratch and Dent Section and items from this section may be delivered with missing parts or hardware. However, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. My apologies again if we weren't able to provide an alternative solution or do an overnight shipment on the parts missing. I am glad to see however a full refund has been issued on your order.

Posted 3 years ago

“Really nice pallet forks that are Made in the USA. Heavy duty powder coated paint. The sad part is that the company refuses to wrap or protect your item before they ship it. After receiving 2 sets of pallet forks that looked like they had been dragged down a gravel road I finally reached out to the customer service dept and have them picked up. So sad. Such a nice item. Please just put some shrink wrap or a little cardboard around your items before you ship them out.”

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Posted 3 years ago

Hi Jimmy, Thank you for your review. I’m really sorry about this. This is on us and we'll strive to do better. I have had a chance to check and I am glad to see that, indeed, a replacement was issued and delivered to you. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Never received the product but did pay…”

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Posted 3 years ago

Hello Charles, please accept our heartfelt apologies if the item was damaged during shipping and was returned to us. We value our customers' feedback and are constantly working with shipping companies to enhance our packaging so that it can endure the rigors of transit. I looked through your account and found that we issued a full refund for the order on July 14, 2022. The refund should reflect on your account in 5-7 business days. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Most have been pretty good but the last one came with a manufacturing flaw that renders it unusable. The locking pin mechanism on one side was reversed backwards so it cannot lock any attachments to it making it useless.”

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Posted 3 years ago

Hi Marc, thank you for the review and my apologies for the experience you have had with your order. I have had a chance to check this and I can see that one from our warranty team has responded to your claim and provided a resolution. Thank you very much for your patience and for allowing us the opportunity to turn this around for you. We certainly value our customers' experience and feedback and are constantly working with our manufacturers to further make improvements and upgrades on our attachments.

Posted 3 years ago

“I returned the product but did not get a refund. I spoke with customer service and was told I would get a refund(minus shipping). I did my part by returning the item without ever opening it, and did not receive a refund.”

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Posted 3 years ago

Hello Lynn, we appreciate your feedback! We sincerely apologize for your experience with us. We were able to locate your recent order with us and found the order was returned and refunded on July 12, 2022. The refund should reflect on your account in 5-7 business days. Kindly monitor your account, and please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Three weeks to get the rest of a shipment that came in two days!!!!!! The customer service is located in India but don't worry they have American names. The only way to contact someone at Titans, that has basic English comprehension skills, is to select the place order, once prompted. Once the person in Tennessee has realized that you have shipping concerns, they will then send you back to India!!!!!!!!! Horrible experience. The product is adequate. My other pallet fork is lost somewhere in Oregon.”

Helpful Report

Posted 3 years ago

Hello Brent. We sincerely apologize for your experience with us. I checked your account, and the delay is that the first shipment was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on June 30, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

Titan Attachments is rated 4.4 based on 26,877 reviews