Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.48

4.5 Rating 30,441 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 30,441 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 13th January 2026

1545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“VERY NICE TITAN FITNESS! JOB WELL DONE. FAST FREE SHIPPING & GREAT BAR.”

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Posted 1 year ago

“Great quality, great products”

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Posted 1 year ago

“Item as described. Arrived faster than expected. They’re floor mats. Not much more to say. Great product.”

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Posted 1 year ago

“Product arrived well packaged and free from damage. Shipping was faster than anticipated. High quality product. Will not hesitate to order from Titan again”

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Posted 1 year ago

“Great quality and coating.”

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Posted 1 year ago

“Leverage squat seems good. Able to put quite a bit of weight on it without it feeling shaky. Directions though seem to be lacking. There are several pages that include multiple steps on them so it appears a bit confusing. To add to that some of the packages of hardware aren’t labeled so that they matched the directions. we were eventually able to figure it out, but it seems like it could definitely be simplified.”

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Posted 1 year ago

“No installation instructions were included, but product is great”

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Posted 1 year ago

“Horrible customer service. Placed two orders recently and one arrived on time, the other? All the sudden Its on back order, after two weeks on back order, nothing. Now they said it’s back ordered another two weeks yet their website doesn’t reflect this wait time. Selling equipment they don’t have, waiting on it to arrive from China. I requested a refund and will Be purchasing from a competitor.”

Helpful Report

Posted 1 year ago

Hi. We sincerely apologize for the inconvenience caused by the backorder. Due to high demand and current logistics issues, our backorder dates may be subject to delays. We are working to keep your order's status as up-to-date as possible. I see that you have requested to cancel the order, and one of our customer support representatives has provided you with information regarding the refund turnaround time. If you need any further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“Quick delivery. No damage. Quality equipment.”

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Posted 1 year ago

“Box holding workout bar was a wreck. Your company needs to upgrade to something more formidable besides relying on whichever shipping service you use to get the product to the customer without damage. Otherwise the products I purchased were of really good quality, highly recommend!!!”

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Posted 1 year ago

“The quality of the racks, bars, and weights is great. Each piece arrived in excellent shape and was easy to put together.”

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Posted 1 year ago

“Good weight distribution. Wish it came in 2 packages since the box wasn’t in the best condition”

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Posted 1 year ago

“Although I only bought two products on this order I am impressed with the quality. Thank you for the order.”

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Posted 1 year ago

“Horrible my equipment was damaged and the instructions were horrible to follow.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Excellent quality and fast shipping!”

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Posted 1 year ago

“Long wait time but overall good. Equipment arrived undamaged and satisfied with the quality of the build.”

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Posted 1 year ago

“Hex bar was delivered fast and packaged well. Website was easy to navigate.”

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Posted 1 year ago

“Titan has always been top notch for me! Every order is handled promptly and arrives on time. I will keep coming back.”

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Posted 1 year ago

“Grace did a great job taking care of me. I appreciate her time and patience in dealing with my issue. Awesome JOB!”

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Posted 1 year ago

“The hardware part numbers between the hardware packets and the online assembly instructions didn’t always match. I wasted too much time trying to research the differences and the correct hardware part number to use. I made an assumption on which carriage bolts to use in different steps in assembly, and am reasonably sure I got it correct. I’m not sure if it was the manufacturer or Titan that messed up the hardware numbers in the hardware pack (though most did match), but Titan should have been up to date matching instructions to hardware as part of the QA process. If not for this time wasting annoyance, I would have rated it 5 stars. Titan’s survey is poor and needs improvement. While my rating for speed of delivery was very fast, the website shows from as expected to between as expected to very fast. Fix it, it should be only very fast for me. I hope Titan doesn’t rely on these survey responses for business decisions or marketing. The website shopping experience is similarly messed up .”

Helpful Report

Posted 1 year ago

Hi. We apologize for the confusion caused by the discrepancies between the hardware part numbers and the assembly instructions. We understand how frustrating this can be and will review our processes to ensure better alignment in the future. We also appreciate your comments on our survey and website experience, and we’ll work on addressing these issues to improve your shopping experience. Your input is invaluable, and we’re committed to making these improvements. Please reach us at info@titanbrands.com if you require further assistance.Hi. We apologize for the confusion caused by the discrepancies between the hardware part numbers and the assembly instructions. We understand how frustrating this can be and will review our processes to ensure better alignment in the future. We also appreciate your comments on our survey and website experience, and we’ll work on addressing these issues to improve your shopping experience. Your input is invaluable, and we’re committed to making these improvements. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Titan Fitness is rated 4.5 based on 30,441 reviews